Xibo

Best way to debug

Asked by David

Hi,

I am running server 1.2.2 and clients 1.2.2. Both of my clients freeze up intermittently and many times one of the clients will freeze up several times within an hour.

I am running a video (1 or more) in my main region, two flash components (weather and clock) and one embedded web page for rss feeds (I didn't use the one in xibo because my CPU util was way too high).

What is the best way to debug the client to identify what could be causing the problem? Is it just a matter of installing the debug client?

Thanks

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Revision history for this message
Alex Harrington (alexharrington) said : 		#1

If you install the debug version it will write out a XiboDebug.log file to
the installation directory when it runs.

Revision history for this message
David (dpring) said : 		#2

I installed the debug client. Nothing really stands out other than it just hangs and stops writing to the log.

Here is a segment of the log file that it last wrote:

Checking Layout 7.xlf is valid
Media - SignalElapsedEvent: Media Complete
Region - DurationElapsedEvent: Media Elapsed: C:\XiboLIbrary\27.wmv
Region - SetNextMediaNode: New media detected text
Region - SetNextMediaNode: Trying to dispose of the current media
Audit: Recording a Stat Record. Current Count = 41
Region - EvalOptions: Creating new media: text, ade0e0b4f9cdeb612d987021ba3127ab
C:\Documents and Settings\digitalsignage\Local Settings\Temp\tmp310.tmp
Region - Eval Options: Showing new media
Media - SignalElapsedEvent: Media Complete
Region - DurationElapsedEvent: Media Elapsed:
Region - SetNextMediaNode: Media Expired:(680,510,92,46,text,) . Reached the end of the sequence. Starting from the beginning.
MainForm - DurationElapsedEvent: Region Elapsed
Region - SetNextMediaNode: New media detected video
Region - SetNextMediaNode: Trying to dispose of the current media
Audit: Recording a Stat Record. Current Count = 42
Region - EvalOptions: Creating new media: video, 27
Region - E

You can see that it just stops writing to the log and I'm not sure why.

The machine is 2.66Ghz Celeron, 512 MB ram, Windows XP SP3.

I also run this on another Win XP machine with 4GB of RAM and it hangs as well.

Any ideas?

Revision history for this message
Alex Harrington (alexharrington) said : 		#3

There must be an error being logged somewhere. Event log? On screen
popup from Windows?

Alex

Revision history for this message
David (dpring) said : 		#4

You would think but the only error message in the event log is when I have to force a shutdown as seen below. I'm wondering if it may be the Flash components causing this. I guess I can go through a process of elimination to see where the hangup is.

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 5/24/2011
Time: 9:40:58 PM
User: N/A
Computer: DS2
Description:
Hanging application XiboClient.exe, version 2.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 58 69 62 6f 43 6c XiboCl
0018: 69 65 6e 74 2e 65 78 65 ient.exe
0020: 20 32 2e 30 2e 30 2e 30 2.0.0.0
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000

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