Ubuntu
yelp package

printer stopped working

Asked by david daljo

 My printer bjc 2100sp was working but has stopped.When the office write program sends the doc to print the printer does not appear to receive the instructions to print however if i goto the printer icon ... property ...and print test page it does.

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Pascal De Vuyst (pascal-devuyst) said : 		#1

More information is needed.
First, what version of Ubuntu are you using? You can run the following command to find out:
$ lsb_release -a
Is this a networked printer or directly connected to your PC? Connected to the USB or parallel port? Give the output of the following command:
$ lpstat -v
What driver are you using, give the output of the following command:
$ grep "*NickName" /etc/cups/ppd/*.ppd
Do you have an idea since when it has stopped working?

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david daljo (daljo) said : 		#2

 Hello Thank you very much for getting back to me. I have been trying to
use this linux stuff, Ubuntu for about a month now and am finding
myself becoming very frustrated. I feel as though I have basically no
skills and knowledge of the stuff. I have read lots of info off the
internet but still don't seem to get any where I have tried to anwers
you questions below . and thanks very much again for getting back to me.

 Question 1.
LSB Version: n/a
Distributor ID: Ubuntu
Description: Ubuntu (The Breezy Badger Release)
Release: 5.10
Codename: breezy

Question 2
 The printer is directly hooked to my computer through a usb socket.
result of $ lpstat -v
device for BJC-2100: usb://Canon/BJC-2100SP

 Question 2
 when i put $ grep "*NickName" /etc/cups/ppd/*.ppd in I got
*NickName: "Canon BJC-2100 Foomatic/bjc600 (recommended)"

Question 3
 It stoped working about a week ago

thanks David

On Sun, 2006-09-03 at 19:15 +0000, Pascal De Vuyst wrote:
> Support request #1656 on Ubuntu changed:
> https://launchpad.net/distros/ubuntu/+ticket/1656
>
> Comment:
> More information is needed.
> First, what version of Ubuntu are you using? You can run the following command to find out:
> $ lsb_release -a
> Is this a networked printer or directly connected to your PC? Connected to the USB or parallel port? Give the output of the following command:
> $ lpstat -v
> What driver are you using, give the output of the following command:
> $ grep "*NickName" /etc/cups/ppd/*.ppd
> Do you have an idea since when it has stopped working?

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En Graham (kengraham) said : 		#3

Since upgrading from Dapper to Feisty my Canon BJ200 no longer prints. The connection is direct to LPT1. The job appears in the print queue but stays there. Deeply puzzled.

Eryngium

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