Ubuntu
update-manager package

trouble upgrading Ubuntu 12.04 LTS: error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.

Asked by Margaret Mackintosh

I have tried 4 times now to download the newest version Ubuntu 12.04 LTS... Once by clicking 'Upgrade' in the "Update Manager", once from the Ubuntu Home Page - both of these being the Desktop version. Only got partly downloaded then stopped. Twice tried to do a Bit Torrent Download. Once a 'alternate' download and once the 'desktop' download. Again only got a partial download and stopped.

Before I tried to upgrade my system I had downloaded some files that the "Update Manager" said was available for my system. I have had no problems doing so before. Now in the bar at the top of my screen next to the mail envelope there is a large red circle with a white bar going most of the way across the middle. When I click on this it reads:
     An error occurred, please run Package Manager from the right-click menu or apt-get in a terminal to see what is wrong. The
     error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.

The below is what I got when I put apt-get in a terminal:

 clean - Erase downloaded archive files
   autoclean - Erase old downloaded archive files
   check - Verify that there are no broken dependencies
   changelog - Download and display the changelog for the given package
   download - Download the binary package into the current directory

Options:
  -h This help text.
  -q Loggable output - no progress indicator
  -qq No output except for errors
  -d Download only - do NOT install or unpack archives
  -s No-act. Perform ordering simulation
  -y Assume Yes to all queries and do not prompt
  -f Attempt to correct a system with broken dependencies in place
  -m Attempt to continue if archives are unlocatable
  -u Show a list of upgraded packages as well
  -b Build the source package after fetching it
  -V Show verbose version numbers
  -c=? Read this configuration file
  -o=? Set an arbitrary configuration option, eg -o dir::cache=/tmp
See the apt-get(8), sources.list(5) and apt.conf(5) manual
pages for more information and options.
                       This APT has Super Cow Powers.
margaretmackintosh@margaret-Z62FM:~$
---------------------------------------------------------------------------------------------------------------------
Not sure which one to use.

So from what I gather from the above maybe the 'Updated Files' I updated might have had some bad files in them. Not sure whick ones they were. Can anyone give me some suggestions on how to Download and Install the new Ubuntu 12.04 LTS that just got release a couple days ago? I have removed all the partial downloads. I am assuming that this new version is supported.

Question information

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Ubuntu update-manager Edit question
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Solved by:
Margaret Mackintosh
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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

Can you give the output of:

sudo apt-get update; sudo apt-get upgrade

Thanks

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#2

Hi,

When I typed in your you have below, this is what I got:

margaretmackintosh@margaret-Z62FM:~$ sudo apt-get update; sudo apt-get upgrade
[sudo] password for margaretmackintosh:
Ign http://extras.ubuntu.com precise InRelease
Ign http://security.ubuntu.com precise-security InRelease
Ign http://archive.canonical.com precise InRelease
Hit http://extras.ubuntu.com precise Release.gpg
Ign http://us.archive.ubuntu.com precise InRelease
Ign http://us.archive.ubuntu.com precise-updates InRelease
Get:1 http://security.ubuntu.com precise-security Release.gpg [198 B]
Get:2 http://us.archive.ubuntu.com precise Release.gpg [198 B]
Get:3 http://security.ubuntu.com precise-security Release [49.6 kB]
Get:4 http://us.archive.ubuntu.com precise-updates Release.gpg [198 B]
Get:5 http://us.archive.ubuntu.com precise Release [49.6 kB]
Hit http://extras.ubuntu.com precise Release
Hit http://extras.ubuntu.com precise/main Sources
Get:6 http://security.ubuntu.com precise-security/main Sources [1,550 B]
Hit http://extras.ubuntu.com precise/main i386 Packages
Ign http://extras.ubuntu.com precise/main TranslationIndex
Get:7 http://security.ubuntu.com precise-security/restricted Sources [14 B]
Get:8 http://security.ubuntu.com precise-security/universe Sources [2,143 B]
Get:9 http://security.ubuntu.com precise-security/multiverse Sources [14 B]
Get:10 http://security.ubuntu.com precise-security/main i386 Packages [11.9 kB]
Get:11 http://us.archive.ubuntu.com precise-updates Release [49.6 kB]
Get:12 http://security.ubuntu.com precise-security/restricted i386 Packages [14 B]
Get:13 http://security.ubuntu.com precise-security/universe i386 Packages [2,571 B]
Get:14 http://security.ubuntu.com precise-security/multiverse i386 Packages [14 B]
Hit http://security.ubuntu.com precise-security/main TranslationIndex
Hit http://security.ubuntu.com precise-security/multiverse TranslationIndex
Hit http://security.ubuntu.com precise-security/restricted TranslationIndex
Hit http://security.ubuntu.com precise-security/universe TranslationIndex
Hit http://archive.canonical.com precise Release.gpg
Hit http://security.ubuntu.com precise-security/main Translation-en
Hit http://archive.canonical.com precise Release
Hit http://security.ubuntu.com precise-security/multiverse Translation-en
Hit http://security.ubuntu.com precise-security/restricted Translation-en
Get:15 http://us.archive.ubuntu.com precise/main Sources [934 kB]
Hit http://security.ubuntu.com precise-security/universe Translation-en
Hit http://archive.canonical.com precise/partner i386 Packages
Ign http://archive.canonical.com precise/partner TranslationIndex
Ign http://extras.ubuntu.com precise/main Translation-en_US
Ign http://extras.ubuntu.com precise/main Translation-en
Ign http://archive.canonical.com precise/partner Translation-en_US
Ign http://archive.canonical.com precise/partner Translation-en
Get:16 http://us.archive.ubuntu.com precise/restricted Sources [5,470 B]
Get:17 http://us.archive.ubuntu.com precise/universe Sources [5,019 kB]
Get:18 http://us.archive.ubuntu.com precise/multiverse Sources [155 kB]
Get:19 http://us.archive.ubuntu.com precise/main i386 Packages [1,274 kB]
Get:20 http://us.archive.ubuntu.com precise/restricted i386 Packages [8,431 B]
Get:21 http://us.archive.ubuntu.com precise/universe i386 Packages [4,796 kB]
Get:22 http://us.archive.ubuntu.com precise/multiverse i386 Packages [121 kB]
Hit http://us.archive.ubuntu.com precise/main TranslationIndex
Hit http://us.archive.ubuntu.com precise/multiverse TranslationIndex
Hit http://us.archive.ubuntu.com precise/restricted TranslationIndex
Hit http://us.archive.ubuntu.com precise/universe TranslationIndex
Get:23 http://us.archive.ubuntu.com precise-updates/main Sources [5,093 B]
Get:24 http://us.archive.ubuntu.com precise-updates/restricted Sources [765 B]
Get:25 http://us.archive.ubuntu.com precise-updates/universe Sources [1,032 B]
Get:26 http://us.archive.ubuntu.com precise-updates/multiverse Sources [14 B]
Get:27 http://us.archive.ubuntu.com precise-updates/main i386 Packages [20.3 kB]
Get:28 http://us.archive.ubuntu.com precise-updates/restricted i386 Packages [770 B]
Get:29 http://us.archive.ubuntu.com precise-updates/universe i386 Packages [2,088 B]
Get:30 http://us.archive.ubuntu.com precise-updates/multiverse i386 Packages [14 B]
Hit http://us.archive.ubuntu.com precise-updates/main TranslationIndex
Hit http://us.archive.ubuntu.com precise-updates/multiverse TranslationIndex
Hit http://us.archive.ubuntu.com precise-updates/restricted TranslationIndex
Hit http://us.archive.ubuntu.com precise-updates/universe TranslationIndex
Hit http://us.archive.ubuntu.com precise/main Translation-en
Hit http://us.archive.ubuntu.com precise/multiverse Translation-en
Hit http://us.archive.ubuntu.com precise/restricted Translation-en
Hit http://us.archive.ubuntu.com precise/universe Translation-en
Hit http://us.archive.ubuntu.com precise-updates/main Translation-en
Hit http://us.archive.ubuntu.com precise-updates/multiverse Translation-en
Hit http://us.archive.ubuntu.com precise-updates/restricted Translation-en
Hit http://us.archive.ubuntu.com precise-updates/universe Translation-en
Fetched 12.5 MB in 14min 31s (14.4 kB/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these.
The following packages have unmet dependencies:
 libc6 : Depends: libc-bin (= 2.13-20ubuntu5.1) but 2.15-0ubuntu10 is installed
 libnih-dbus1 : Depends: libnih1 (= 1.0.3-4ubuntu9) but 1.0.3-4ubuntu2 is installed
E: Unmet dependencies. Try using -f.
margaretmackintosh@margaret-Z62FM:~$
--------------------------------------------------------------------------------------------------------------------------------------

Does this mean some or all of Ubuntu new version is installed? What next? Thanks for your help again. Sure glad someone is knowledgeable.

Margaret Mackintosh

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: Ubuntu 12.04 LTS
> Date: Sat, 28 Apr 2012 23:50:44 +0000
>
> Your question #195179 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/195179
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Can you give the output of:
>
> sudo apt-get update; sudo apt-get upgrade
>
> Thanks
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/195179
>
> You received this question notification because you asked the question.

Revision history for this message
Chris (fabricator4) said : 		#3

Just restart the torrent program and it will get the rest of the file from where it left off. the Torrent is the preferred method because it applies checksums to every block, and is almost guaranteed to get an uncorrupted file. As I write this I am seeding both 32 and 64 bit desktop releases. It was going crazy yesterday but seems to have quietened down a little. The Canonical servers are still getting hammered though, which is why you might be having problems.

Definitely use the torrent.

Chris

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#4

Hi Chris,

Thank you. Will try the Torrent again when I get home this afternoon and see what happens. Sure hope it works. Will let you know.

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: Ubuntu 12.04 LTS
> Date: Sun, 29 Apr 2012 04:55:45 +0000
>
> Your question #195179 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/195179
>
> Status: Open => Answered
>
> Chris proposed the following answer:
> Just restart the torrent program and it will get the rest of the file
> from where it left off. the Torrent is the preferred method because it
> applies checksums to every block, and is almost guaranteed to get an
> uncorrupted file. As I write this I am seeding both 32 and 64 bit
> desktop releases. It was going crazy yesterday but seems to have
> quietened down a little. The Canonical servers are still getting
> hammered though, which is why you might be having problems.
>
> Definitely use the torrent.
>
> Chris
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/195179/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/195179
>
> You received this question notification because you asked the question.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#5

What is the output of:

sudo apt-get -f install

As the system suggests....

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#6

Hi again,

Just got home and typed in a terminal what you have below and this is what I got:

margaretmackintosh@margaret-Z62FM:~$ sudo apt-get -f install
[sudo] password for margaretmackintosh:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
  linux-headers-3.0.0-12 linux-headers-3.0.0-12-generic
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
  libc-dev-bin libc6 libc6-dev libnih1
Suggested packages:
  glibc-doc
The following packages will be upgraded:
  libc-dev-bin libc6 libc6-dev libnih1
4 upgraded, 0 newly installed, 0 to remove and 1389 not upgraded.
1 not fully installed or removed.
Need to get 0 B/8,983 kB of archives.
After this operation, 1,528 kB disk space will be freed.
Do you want to continue [Y/n]?
---------------------------------------------------------------------------------------------------------------------------

What do you suggest that I do now?

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: Ubuntu 12.04 LTS
> Date: Sun, 29 Apr 2012 13:50:50 +0000
>
> Your question #195179 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/195179
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> What is the output of:
>
> sudo apt-get -f install
>
> As the system suggests....
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/195179
>
> You received this question notification because you asked the question.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#7

Hi again,

Do you know if I will need a Blank CD or DVD to install the new program or will it just get installed after the program is downloaded automatically? Thanks in advance.

Margaret

Revision history for this message
Barry Drake (b-drake) said : 		#8

Be very very careful to backup all your data before attemting to upgrade by any means. A clean install is much more likely to be completely successful but it will wipe all your data. A blank DVD is needed and it has to be burnt from the ISO file that you download (use brasero). You have to boot from the DVD. Very straighforward once you do that, but it can very easily wipe your data for all sorts of reasons - one reason might be if you get a power failure.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#9

Hi,

Thanks. The reason I asked was because when I upgraded from Ubuntu 10.04 LTS to Ubuntu 11.04 I used the Alternate Bit Torrent Download. After the download it automatically did a upload and after that got done it also uploaded my home directory, my husbands and my mail client complete with all my contacts and all other information. I didn't lose a thing. I had figured I would need at the time to save our home files and did so. But, as it turned out it was unnecessary. This was the reason for asking if it was still a automatic upload or a disk install. Thank you for this information.

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: trouble upgrading Ubuntu 12.04 LTS: error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.
> Date: Sun, 29 Apr 2012 21:05:45 +0000
>
> Your question #195179 on update-manager in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/update-manager/+question/195179
>
> Barry Drake posted a new comment:
> Be very very careful to backup all your data before attemting to upgrade
> by any means. A clean install is much more likely to be completely
> successful but it will wipe all your data. A blank DVD is needed and it
> has to be burnt from the ISO file that you download (use brasero). You
> have to boot from the DVD. Very straighforward once you do that, but it
> can very easily wipe your data for all sorts of reasons - one reason
> might be if you get a power failure.
>
> --
> You received this question notification because you asked the question.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#10

Hi,

I clicked on the Red Circle at top that I told you about. I opened the Synaptic Package Manager like it said and clicked on 'Broken'. That shows the 2 files that are broken. Gives me 2 choices 'Remove package' or to 'Completely Remove Package' for each one. No where can I find a 'fix package' anywhere.

The one package is: libc6, installed version 2.13-20ubuntu5.1, latest 2.15-0ubuntu10
The other one I forgot the name, simalar to above and has to do with shared libraries

Since there seems to be no way to repair them, should I remove them and start over? What download should I use?

Margaret

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#11

It tells me that the 2 packages I just mention is what is keeping me from Downloading the new version of Ubuntu.

Revision history for this message
Barry Drake (b-drake) said : 		#12

I take it from the above that you said 'yes' to the sudo apt-get autoremove instruction? If not that is probably what you need because it should fix the broken packages.

To be honest, I think you could save yourself a lot of time and effort by backing up all your data and doing a clean install. Upgrades can sometimes result in problems on some hardware combinations but starting over will give you a nice clean system with all the old clutter gone.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#13

Hi Barry,

Yes I think you are right about backing it all up if I remember how my son told me to do it. Thanks.

Margaret

Revision history for this message
Barry Drake (b-drake) said : 		#14

Remember that you need to backup onto a pendrive or an SD card or a DVD, or upload to a cloud if you have access to Dropbox or Ubuntu One. You get 5 GiB of data for free on Ubuntu One and that is enough to hold all my live data. If you are using Firefox, you can set up online storage for all your bookmarks - this is built in to Thunderbird. Don't forget to print out your access key. If you are using Thunderbird, there is a hidden folder in your home directory called .thunderbird If you back this up, you can set up an account in the new version of Thunderbird (you have to do this first) and then delete the new .thunderbird folder and copy your old one into it's place.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#15

Hi,

Yes, I just started the back-up in the Ubuntu One cloud using the Back-Up Package. Yes, I do use Mozilla Firefox & Thunderbird. But, I don't know how to go about finding the hidden folder called .thunderbird. I tried to find it with no luck. Not sure how to find a folder that is hidden.

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: trouble upgrading Ubuntu 12.04 LTS: error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.
> Date: Mon, 30 Apr 2012 10:55:51 +0000
>
> Your question #195179 on update-manager in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/update-manager/+question/195179
>
> Barry Drake posted a new comment:
> Remember that you need to backup onto a pendrive or an SD card or a DVD,
> or upload to a cloud if you have access to Dropbox or Ubuntu One. You
> get 5 GiB of data for free on Ubuntu One and that is enough to hold all
> my live data. If you are using Firefox, you can set up online storage
> for all your bookmarks - this is built in to Thunderbird. Don't forget
> to print out your access key. If you are using Thunderbird, there is a
> hidden folder in your home directory called .thunderbird If you back
> this up, you can set up an account in the new version of Thunderbird
> (you have to do this first) and then delete the new .thunderbird folder
> and copy your old one into it's place.
>
> --
> You received this question notification because you asked the question.

Revision history for this message
Barry Drake (b-drake) said : 		#16

Folders are hidden when there is a dot in front of the name. If you open your file-manager and click on 'view' there is a menuitem 'show hidden files'. This will unhide it and you can copy it with all the contents to somewhere safe.

It might be an idea to open your Thunderbird address book and choose tools->export and save all the adresses to a safe place. You can re-import them later.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#17

Did the back-up. Tried to do a Bit Torrent i386 download. Said couldn't dowload a duplicate file. Didn't have one as far as I knew. So I downloaded the Bit Torrent Ubuntu-12.04-desktop-amd64.iso.. That I did yesterday afternoon. But, the upload is taking forever. Left it going rest of yesterday, all last night and still going this morning and it only has 38 mib or so uploaded. There are over 600 of them. Who ever does the programing for this really needs to speed up the uploading. Sometimes there is 'Seeding 0 of 1 peer at 0 speed'. Other times there is maybe 2 peers helping. Sure would be nice if all the people that help with the download could also help with the upload. Super super slow the way it is now.

Revision history for this message
Barry Drake (b-drake) said : 		#18

Sorry about this. It is always a problem immediately after a major upgrade as the world and his wife are overloading the server. I think you might have been a lot quicker just getting the full iso.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#19

Hi,
Don't think I can now. It would say it can't duplicate the file I am sure. Almost wish I never tried to upload the new version. Such a hassle.

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: trouble upgrading Ubuntu 12.04 LTS: error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.
> Date: Tue, 1 May 2012 12:41:06 +0000
>
> Your question #195179 on update-manager in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/update-manager/+question/195179
>
> Barry Drake posted a new comment:
> Sorry about this. It is always a problem immediately after a major
> upgrade as the world and his wife are overloading the server. I think
> you might have been a lot quicker just getting the full iso.
>
> --
> You received this question notification because you asked the question

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#20

As of 6:21 PM today the upgrade is still going but not very fast. At that time it read:

698.3 MiB, uploaded 73.22 MiB
Seeding to 0 of 0 connected peers-idle

and still going but not uploading anything. At this rate it could take a week to upload. What a drag.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#21

Is there anyway I can "Seed" the upgrade faster? Now 6:50 PM and it is still the same as it was.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#22

HI again,

The downloaded folder of Ubuntu 12.04 LTS shows up in the download folder in my Home Folder. Has been 3 days now and the Bit Torrent is super slowly 'Seeding'. Has 698 MiB to go and in the 3 days only 176.7 MiB has be uploaded or what ever you call it. Taking forever.

Since Ubuntu 12.04 is in my Download folder, does anyone know if I can 'Write it to Disk' or do I need to wait forever for the Upload? Really tired of the time it is taking to get this new system. If I canceled it, would that also cancel part of the system I have running now - Ubuntu 11.10? Don't want to lose anything in this system. Please advise.

Fed up.

Revision history for this message
Barry Drake (b-drake) said : 		#23

Sorry to contradict all the suggestions you've been given, bu if bit torrent isn't working on your ISP why don't you just get the standard iso download? If you have a fast connection, you'll get it in minutes.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#24

Hi Barry,

I wasn't sure if I could stop this one without messing up the current system. My Internet Connection is 3G.. From my experience this is not real fast. Although the 16 or 18 hours it would take is certainly better then the 3 days it has already been. I will give it a try and see what happens. Will take awhile.

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: trouble upgrading Ubuntu 12.04 LTS: error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.
> Date: Wed, 2 May 2012 21:50:44 +0000
>
> Your question #195179 on update-manager in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/update-manager/+question/195179
>
> Status: Open => Needs information
>
> Barry Drake requested more information:
> Sorry to contradict all the suggestions you've been given, bu if bit
> torrent isn't working on your ISP why don't you just get the standard
> iso download? If you have a fast connection, you'll get it in minutes.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/update-manager/+question/195179
>
> You received this question notification because you asked the question.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#25

HI,

I did as Barry suggested. I got rid of all the downloads I only got part of and did a standard iso download. Started around 5:30 PM yesterday and finished around 6 AM this morning. Then I 'wrote it to disk'.. After that I thought I would need to back up my home folder. Tried to do the whole thing but was to large. So I first transferred all my pictures to a Blank DVD. That was successful. Then I thought I had transferred my Home Folder to a DVD also. After this I installed Ubuntu-12.04desktop-i386.iso 32 bit from the DVD. Took awhile but did get installed. Then the Update Manager pop up with 52 files to be downloaded. So downloaded them all. Important ones too like Firefox, and other important files plus some not so important. This took another couple hours or at least one. When I was aked for my Full User Name, I just put Margaret instead of Margaret Mackintosh. Well, this made some problems. My home directory was empty. So I put in the DVD and it turned out to be blank. You can guess what I thought. Anyway bumbleing along as I am not a computer literate as far as knowing programming etc... I found that my orginal home folder is here but under 'MargaretMackintosh'. So I thought okay, I will get up the user accounts, make an account for MargaretMackintosh and delete the one that says 'Margaret'. I made the account as the administrator but I cannot remove the other one of 'Margaret', which I has made Administrator first.. Can anyone tell me how I can get rid of this one? As it is blank and the other full name account has all my files in it. Also the panel on the left side of the screen does not go away while a window is being used. How do I take care of this problem. Haven't had this long enough yet to know whether it is better or not.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#26

I want to say thanks to Barry's suggestion I now have the new Ubuntu installed on my laptop. So this case is solved.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#27

Thanks to Barry's advice in #23 I now have Ubuntu 12.04 installed. There is no 'This Solved My Problem' button at the bottom of his message. So this is to take place of that.

Revision history for this message
Barry Drake (b-drake) said : 		#28

Thanks Margaret. Glad thigs are fixed. Sorry you've had so much hassle.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#29

Hi Barry,

I am happy that it has finally got done. Do you have any suggestions on how to get rid of the Administrative Account "Margaret"? Also how can I get the panel to "hide" when I am using a window? Sure annoying having it take up screen space. Thank you very much for your help.

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: trouble upgrading Ubuntu 12.04 LTS: error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.
> Date: Thu, 3 May 2012 17:35:34 +0000
>
> Your question #195179 on update-manager in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/update-manager/+question/195179
>
> Barry Drake posted a new comment:
> Thanks Margaret. Glad thigs are fixed. Sorry you've had so much
> hassle.
>
> --
> You received this question notification because you asked the question.

Revision history for this message
Barry Drake (b-drake) said : 		#30

It is always dangerous to use the root account, but you should be able to get rid of it from there is there is no other way. You will need to activate the Root account. Go into the terminal (CTRL+ALT+t) and do sudo passwd root It will ask you to give your password and enter. You won't see anything come on the screen when you input your password. It will then ask you to input a new password for Root. It won't mind if you want to use the same password as for your normal account. You type the password in carefully because you won't see anything; not even little stars. It then asks you for the same password again and when you do enter, it should accept this.

Come out of the terminal, log out of your user and login to Root with your new password. Be very very careful what you do as root. You should be able to delete the account you don't want. If you destroy the wrong one you lose all your data permanently.

By 'hiding the panel', I assume you mean hiding the launcher. Hiding the launcher is easy. System settings->appearance->behaviour and you can do changes there.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#31

Hi,

Thanks. Almost afraid to do this with root. What if I reinstalled from the disk, and used my full name? Do you think that would take care of it?

Margaret
> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: trouble upgrading Ubuntu 12.04 LTS: error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.
> Date: Thu, 3 May 2012 18:30:56 +0000
>
> Your question #195179 on update-manager in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/update-manager/+question/195179
>
> Barry Drake posted a new comment:
> It is always dangerous to use the root account, but you should be able
> to get rid of it from there is there is no other way. You will need to
> activate the Root account. Go into the terminal (CTRL+ALT+t) and do
> sudo passwd root It will ask you to give your password and enter. You
> won't see anything come on the screen when you input your password. It
> will then ask you to input a new password for Root. It won't mind if
> you want to use the same password as for your normal account. You type
> the password in carefully because you won't see anything; not even
> little stars. It then asks you for the same password again and when you
> do enter, it should accept this.
>
> Come out of the terminal, log out of your user and login to Root with
> your new password. Be very very careful what you do as root. You
> should be able to delete the account you don't want. If you destroy the
> wrong one you lose all your data permanently.
>
> By 'hiding the panel', I assume you mean hiding the launcher. Hiding
> the launcher is easy. System settings->appearance->behaviour and you
> can do changes there.
>
> --
> You received this question notification because you asked the question.

Revision history for this message
Barry Drake (b-drake) said : 		#32

You're very fortunate that your data got preserved. Don't take a chance on that by re-installing; that would almost certainly destroy your data. Backups are the ONLY safe answer. I know it's a pain, but if you value your data at all you'll want to do as most of us do and back up very rregularly. My system is backed up to an additional hard-drive daily, and the live documents I am working on are up on the Ubuntu One cloud as well! Dont be afraid to login as Root - just be very cautions and do that backup!!!

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#33

Why does the root account need enabling, at all!?

Revision history for this message
Barry Drake (b-drake) said : 		#34

actionpasrsnip - because I can't think of any easy way of deleting the account she wants to get rid of as she can't do it from her other account even though she has set it up as administrator. Can you offer a solution?

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#35

Boot to root recovery console....

Revision history for this message
Barry Drake (b-drake) said : 		#36

Ouch .... yes - hadn't thought of that. Though it is just as unsafe as Root, and she is not wanting to do a lot of commandline work. Setting a Root account would give her access to the accounts gui manager.

Revision history for this message
Barry Drake (b-drake) said : 		#37

Actually, Margaret could just leave the redundant account in place. It won't get in the way. Maybe that's the best course.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#38

Hi Barry,

I did back up my files using the Back-Up Folder which put it in Ubuntu One Cloud. Guess what when I installed the new Ubuntu the first time neither the cloud or the Back Up folder was installed. So that was a complete waste of time. I did do a re-install from the DVD like the first time. But, this time I either lost all my files or they are somewhere I cannot find. Do you know of any commands for the terminal to find lost files? At least I do have my pictures on a DVD. But, I will say again this is the first time I wish I had never heard of Ubuntu 12.04 LTS...

How do you go about backing your system up a additional hard drive? My son has my other one as there was old pictures on it I wanted when the computer guys replaced my hard-drive when it didn't need replacing. If I logged on as root, do you think there is a chance I could find my files?

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #195179]: trouble upgrading Ubuntu 12.04 LTS: error message was "Error: BrokenCount >0". This usually means that your installed packages have unmet dependencies.
> Date: Thu, 3 May 2012 19:55:46 +0000
>
> Your question #195179 on update-manager in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/update-manager/+question/195179
>
> Barry Drake posted a new comment:
> You're very fortunate that your data got preserved. Don't take a chance
> on that by re-installing; that would almost certainly destroy your data.
> Backups are the ONLY safe answer. I know it's a pain, but if you value
> your data at all you'll want to do as most of us do and back up very
> rregularly. My system is backed up to an additional hard-drive daily,
> and the live documents I am working on are up on the Ubuntu One cloud as
> well! Dont be afraid to login as Root - just be very cautions and do
> that backup!!!
>
> --
> You received this question notification because you asked the question.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#39

I have not the faintest. Like I said I do not know my way around the insides of a computer. I have re-installed Ubuntu 12.04 from the DVD. Now all the files that I thought would be there is gone. I even had to Upgrade 'Mozilla Firefox, Mozilla Thunderbird and other important files that should have been installed with the new Ubuntu but wasn't. My back up never got installed either or the Ubuntu One Cloud. All was missing and I had to install them separately. Wish I had of stayed with Ubuntu 11.10.... Ubuntu 12.04 is a pain in the neck...

Margaret

Revision history for this message
Barry Drake (b-drake) said : 		#40

Sorry you've had all this hassle - personally, I'll be very surprised if there is a way to get your files back, as your new account has overwritten the old and will not have attempted to save anything that was there. Others may be able to help with this one, but I think it comes down to serious forensic work on your hard drive to recover anything. I could be wrong.

Backing up - several ways. You could use one of the backup tools provided. There's one called backup. I haven't used it personally but that is because I eant the backed up files in an easily useable form. I use rsync from a script. I've sent you a copy of my script, but it is a bit obscure.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#41

Could use a liveCD to copy the data

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#42

Hi,

That is a good idea. There will be a lot to back up once I get going again. Guess my files are gone for good and will need to do the ones I can over again. Also I am getting Problem Report several times when I try to do something, usually when I first log in. So this version must have a lot of bugs in it that should of been taken care of before it was released. I do wish I had stuck with Ubuntu 11.10 and would of still had all my files. This is just Ubuntu. You have helped me a lot in the past and I appreciate it very much. Thanks.

Margaret

Revision history for this message
Barry Drake (b-drake) said : 		#43

I've been using 12.04 since the Alpha release and have it running now on a desktop and a netbook. The problems you are getting are not normal and should not be occurring. I'm sure you have reported them, so a future update ought to get rid of them. If you care to tell us more, we might be able to help you work out what is causing your particular nuisance problems.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#44

Hi,

One of the problems I have noticed is even though when I installed this time using my full name 'MargaretMackintosh', it still insist on putting things in 'Margaret'. Which when I open the first name I get the 2nd (Margaret). Also in order to get any of my new made files I have to go to Ubuntu One then transfer them to my home directory. I finally got a newly made 'record (log)' that I write into every day into the Document Folder in my Home Folder. That took some doing. Sure would like to see if my old 'record (log)' is still around somewhere as that info I cannot replace. Luckily I did save all my pictures to a blank DVD. I am not sure why I am having so many problems with this update, but things just are not installed like they should of been in the updating and I have to install them myself which is a bummer. I figured the package "Back-Up" was a safe place to back up my files. But, it was not installed when this finally started running. When I finally got it installed it didn't have any of my backed-up files. So they got lost.

Also currently when I click on 'Shut Down', I get the box with Restart and Shut Down and click on shut down. The computer goes dark for a few seconds and then I get the Log In page. To actually Shut Down I have to physically press & hold the Power key to shut the laptop off. That has happened several times. Which isn't good for the laptop. Mostly the problems I get is trying to open files that should be in my home folder but isn't. One I found in Ubuntu One and had to move it to the Document File in my Home Folder. If any more things occur I will let you know. I did get the panel to hide when the screen is being used. I am using the top left corner to get it out of hiding, but it doesn't always want to come out of hiding. Need to put the mouse in that corner several times before I finally hit the right spot it seems.

Thank you very much.

Margaret

Revision history for this message
Barry Drake (b-drake) said : 		#45

That is bad. Firstly, tru shutting down from the terminal - 'sudo shutdown -h now' - does this give shutdown to poweroff state? Then when you re-boot, reboot in recovery mode. This gives text screens for bootup and shutdown. Thes might give clues to what is happening.

Getting the Launcher to pupup - there is a 'sensitivity' adjestment in the same place you told it to hide.

Revision history for this message
Margaret Mackintosh (mackintosh-margaret) said : 		#46

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