Ubuntu
thunderbird package

thunderbird error message could not be sent i need help to configure my account

Asked by tim

As far as I can remember I haven't made any changes to thunderbird, however I can't send mail now although I can receive mail. Actually so far the problem is sporadic, but most of time it doesn't send. The Send Message Error says the message could not be sent becasue connecting to SMTP sever..(my sever) failed. I don't think this the problem because I have another computer in the house sending mail via outlook express. The Alert has a crazy message, "An error occurred while sending mail. The mail server responed: 5.2.0 ttdj1c06B2s4Wc901tdk68 automated process detected unsolicited content. Please check message and try again." So I've tried different messages to different address, and sometimes something goes, but again mostly now nothing is going.

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Ubuntu thunderbird Edit question
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Solved by:
Randall Ross
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Revision history for this message
Best Randall Ross (randall) said : 		#1

The messages seem strange, but one possibility is that your ISP is now blocking standard SMTP (outbound), or your email hosting provider has turned on authentication, or both.

Here are some things to try in your Thunderbird settings:
(located in Edit: Account Settings: Outgoing Server)

1) Instead of port 25, try changing your SMTP to port 2525.
2) Instead of port 25, try changing your SMTP to port 587.
2) Turn on authentication, using your email address (e.g. <email address hidden>) as your userid.

If the above suggestions fail clear the issue, a call to your ISP (email hosting provider) is likely needed.

Revision history for this message
tim (brucetim100) said : 		#2

Thanks I'll try this, and get back to you.

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #86148]: thunderbird error message could not be sent
> Date: Sat, 17 Oct 2009 18:51:24 +0000
>
> Your question #86148 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/86148
>
> Status: Open => Answered
>
> Randall Ross (rrnwexec) proposed the following answer:
> The messages seem strange, but one possibility is that your ISP is now
> blocking standard SMTP (outbound), or your email hosting provider has
> turned on authentication, or both.
>
> Here are some things to try in your Thunderbird settings:
> (located in Edit: Account Settings: Outgoing Server)
>
> 1) Instead of port 25, try changing your SMTP to port 2525.
> 2) Instead of port 25, try changing your SMTP to port 587.
> 2) Turn on authentication, using your email address (e.g. <email address hidden>) as your userid.
>
> If the above suggestions fail clear the issue, a call to your ISP (email
> hosting provider) is likely needed.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/86148/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/86148
>
> You received this question notification because you are a direct
> subscriber of the question.

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Revision history for this message
tim (brucetim100) said : 		#3

I tried the different ports with no sucess and the authentication was already being used; so I called teh sever, and it seems it is a problem on their end. So I hope to say the problem is solved. Thanks for your help.