Trying to install live chat support

Asked by ChadB71

I am trying to install the live chat support and can not seem to do so. I installed the 7.10 Ubuntu

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Ubuntu pidgin Edit question
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ChadB71 (chadb71) said :
#1

Can some one help me

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Ricky Hewitt (rickyhewitt) said :
#2

Are you talking about MSN? If so install pidgin using synaptic or issue the command:

sudo apt-get install pidgin

Other clients also exist, replace pidgin accordingly (amsn is a popular one too)

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ChadB71 (chadb71) said :
#3

I am brand new to Ubuntu and I found this page
https://wiki.ubuntu.com/UbuntuLiveChatSupport
this is what I am trying to install and need to know how to do it.

Revision history for this message
ChadB71 (chadb71) said :
#4

I am brand new to Ubuntu and I found this page
https://wiki.ubuntu.com/UbuntuLiveChatSupport
this is what I am trying to install and need to know how to do it.

On Sat, 2008-04-26 at 09:43 +0000, kahrn wrote:
> Your question #30852 on pidgin in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/pidgin/+question/30852
>
> Status: Open => Answered
>
> kahrn proposed the following answer:
> Are you talking about MSN? If so install pidgin using synaptic or issue
> the command:
>
> sudo apt-get install pidgin
>
> Other clients also exist, replace pidgin accordingly (amsn is a popular
> one too)
>

Revision history for this message
ChadB71 (chadb71) said :
#5

I am brand new to Ubuntu and I found this page
https://wiki.ubuntu.com/UbuntuLiveChatSupport
this is what I am trying to install and need to know how to do it.

On Sat, 2008-04-26 at 09:43 +0000, kahrn wrote:
> Your question #30852 on pidgin in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/pidgin/+question/30852
>
> Status: Open => Answered
>
> kahrn proposed the following answer:
> Are you talking about MSN? If so install pidgin using synaptic or issue
> the command:
>
> sudo apt-get install pidgin
>
> Other clients also exist, replace pidgin accordingly (amsn is a popular
> one too)
>

Revision history for this message
Bhavani Shankar (bhavi) said :
#6

From the wiki page:

ummary:

The UbuntuLiveChatSupport aims to provide an interface to communicate to other ubuntu users with the same language & location, as well as to connect to the official ubuntu channel in Freenode.org. It also aims to get live chat support from ubuntu users right into the desktop menu, via "System > Help > Live Chat Support".

Rationale:

People who don't speak english and want local support in their language will face a challenge to gain help in existing documentations, specially when there are just a few documentations for their language. But if they speak to someone that can understand their language, they can talk to an experienced user to provide them with answers. It might as well be positive, because there might be a good chance that they will collaborate on translation of documentations and software for their language, as well as contributing to the Ubuntu work.

Another problem with the current way of getting help in Ubuntu requires the user to read and browse documentations, but what most users really want is getting the right answers to the questions straight. Browsing and reading documentations sometimes require one to research on a particular problem. But to get the right answer from an experience user is the most easiest way.

Default Channels:

Gaim's buddy-list will include a group called "Default", and will be based on the user's language and location. It will contain #ubuntu, #ubuntu-[locale], and #ubuntu-[language name]

To enable live chat support

Download and install the debs available on these links

https://wiki.ubuntu.com/UbuntuLiveChatSupport?action=AttachFile&do=get&target=ubuntu-live-support_0.3.14-7_i386.deb

https://wiki.ubuntu.com/UbuntuLiveChatSupport?action=AttachFile&do=get&target=gnome-panel_2.14.1-0ubuntu8_i386.deb

(Save it onto your disk and double click the downloaded files one by one and it will install as its a .deb package)

Hope it helps

Bhavani Shankar.

Revision history for this message
Hafeez (l050308) said :
#7

i don't have the entry of "system>help>live chat support" what should I do?

Revision history for this message
Phil Hannent (phil-hannent-deactivatedaccount) said :
#8

Hafeez wrote:
> Question #30852 on pidgin in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/pidgin/+question/30852
>
> Hafeez proposed the following answer:
> i don't have the entry of "system>help>live chat support" what should I
> do?
The package you are looking at has not yet been included within ubuntu (as far
as I can see on my ubuntu 8.04). What the live chat support does for you is
what is talked about here:
https://help.ubuntu.com/community/InternetRelayChat

What you want to do is:
Start Pidgin (from Applications -> Internet -> Pidgin Instant Messenger),
Add a new IRC account,
Create a Username for yourself,
Set the server to be: irc.freenode.net
Set a password for yourself,
Save and enable the account,

When the account is enabled a message should pop-up letting you know you are
connected. You can then type:
/join #ubuntu

You are effectively done, you can ask away. Just follow the guidelines on the
page above.

Also if this is your first time in chat rooms I would say that you should not
ask to ask but just ask.

Regards
Phil Hannent

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