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Ubiquity is stuck after "Prepare" step

Asked by Telma Woerle de Lima Soares

I am trying to install ubuntu 13.10 on a sony vaio SVE14AFBB with windows 7 and uefi system. I could mount the windows and sony system partitions on trying ubuntu. But when I go to installion is stucks after the prepare step. It recognizes that is necessary to unmount partitions, I select yes and after this the installation stucks with the waiting mouse pointer.

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Telma Woerle de Lima Soares (telma-woerle) said : 		#1

I am trying to install ubuntu 13.10 amd64 on a sony vaio SVE14AFBB with windows 7 and uefi system. I could mount the windows and sony system partitions on trying ubuntu. But when I go to installion is stucks after the prepare step. It recognizes that is necessary to unmount partitions, I select yes and after this the installation stucks with the waiting mouse pointer.

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actionparsnip (andrew-woodhead666) said : 		#2

Try booting to the install media and not mounting the NTFS. I assume you also resized the NTFS partition to make unpartitioned space to install ubuntu on.

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Telma Woerle de Lima Soares (telma-woerle) said : 		#3

I tried booting to the install media and not mounting the NTFS and a I got the same problem. The installation hangs after preparint ubuntu step with the waiting mouse pointer.

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