File Manager not responding in Ubuntu 11.04

Asked by Peter Harris

Frequently cannot open folders or files from Home Folder icon or Files & Folders icon. When shutting down get message 'File Manager not responding'. Re-installing Nautilus does not help.

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Ubuntu nautilus Edit question
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Ralph Corderoy
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Launchpad Janitor (janitor) said :
#1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

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spufidoo (spufidoo) said :
#2

I've been suffering from this ever since I upgraded to 11.04, and it's driving me nuts!
Will someone PLEASE help me?

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delance (olivier-delance) said :
#3

Do you have same problem if you use a terminal, with a command like:
    ls $HOME
Do you have an unresponsivness system or does it apply only to Nautilus ?

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Peter Harris (peter-harris93) said :
#4

Using ls from a terminal works for me. The other thing I have noticed is that the icon for the external disk appears in the main desktop area as well as the side bar but clicking on it does not work.

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Peter Harris (peter-harris93) said :
#5

Forget the bit about the icon on the main desktop area not working, it does.

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delance (olivier-delance) said :
#6

I have no idea.
Could you open a terminal (Ctrl+T), then run command "nautilus", try to open files from icon, and report error message in terminal.

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Peter Harris (peter-harris93) said :
#7

Running "nautilus" from a terminal works but this doesn't solve the original problem.

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Ralph Corderoy (ralph-inputplus) said :
#8

Haven't any obvious ideas. Could you give us the output of `mount' and `df' in a terminal to see if that suggests anything odd about some of your filesystems.

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Ralph Corderoy (ralph-inputplus) said :
#9

Is this an 11.04 installed afresh, or an upgrade from 10.10?

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Peter Harris (peter-harris93) said :
#10

On Wed, 2011-06-22 at 10:55 +0000, Ralph Corderoy wrote:
> Your question #157006 on nautilus in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/nautilus/+question/157006
>
> Status: Open => Needs information
>
> Ralph Corderoy requested more information:
> Haven't any obvious ideas. Could you give us the output of `mount' and
> `df' in a terminal to see if that suggests anything odd about some of
> your filesystems.
>

This a new 11.04 installation. The output of "mount" is

peter@peter-System-Product-Name:~$ mount
/dev/sda6 on / type ext4 (rw,errors=remount-ro,commit=0)
proc on /proc type proc (rw,noexec,nosuid,nodev)
none on /sys type sysfs (rw,noexec,nosuid,nodev)
fusectl on /sys/fs/fuse/connections type fusectl (rw)
none on /sys/kernel/debug type debugfs (rw)
none on /sys/kernel/security type securityfs (rw)
none on /dev type devtmpfs (rw,mode=0755)
none on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620)
none on /dev/shm type tmpfs (rw,nosuid,nodev)
none on /var/run type tmpfs (rw,nosuid,mode=0755)
none on /var/lock type tmpfs (rw,noexec,nosuid,nodev)
/dev/sda1 on /media/Windows type fuseblk
(rw,nosuid,nodev,allow_other,blksize=4096,default_permissions)
binfmt_misc on /proc/sys/fs/binfmt_misc type binfmt_misc
(rw,noexec,nosuid,nodev)
gvfs-fuse-daemon on /home/peter/.gvfs type fuse.gvfs-fuse-daemon
(rw,nosuid,nodev,user=peter)
/dev/sdb1 on /media/External type fuseblk
(rw,nosuid,nodev,allow_other,blksize=4096,default_permissions)
peter@peter-System-Product-Name:~$

and the output of "df" is

peter@peter-System-Product-Name:~$ df
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/sda6 241898920 15271820 214339356 7% /
none 966528 664 965864 1% /dev
none 973136 1256 971880 1% /dev/shm
none 973136 92 973044 1% /var/run
none 973136 0 973136 0% /var/lock
/dev/sda1 234508164 9508192 224999972 5% /media/Windows
/dev/sdb1 244196000 23228748 220967252 10% /media/External
peter@peter-System-Product-Name:~$

I hope this helps.

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delance (olivier-delance) said :
#11

Running "nautilus" from a terminal works but this doesn't solve the original problem. : I know that Nautilus will start. What I want is knowing if you get error messages.

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Peter Harris (peter-harris93) said :
#12

On Wed, 2011-06-22 at 17:41 +0000, delance wrote:
> Your question #157006 on nautilus in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/nautilus/+question/157006
>
> Status: Open => Needs information
>
> delance requested more information:
> Running "nautilus" from a terminal works but this doesn't solve the
> original problem. : I know that Nautilus will start. What I want is
> knowing if you get error messages.
>

There are no error messages, just nothing happens when I click on my
'home' icon.

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delance (olivier-delance) said :
#13

What happen when you do a right click at folder icon ?
Please, avoid posting with previous message included. It makes Web forum interface less readable.

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Peter Harris (peter-harris93) said :
#14

If I right click on the icon while external folder is displayed there is an option to quit. If I select 'quit' the external folder clears from the desktop and I can now access my home folder by left clicking.

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delance (olivier-delance) said :
#15

I presume you talk of an external device (USB memory stick, USB external disk, phone, ...).
I have no option "Quit" on my external device with Nautilus software.
Are you using Unity or Gnome GUI ?
If you use Unity, do you use file explorer software (Nautilus) or icons displayed on background ?
Could you provide a picture of screen (with a camera if you want) in imageshack.us ?

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Peter Harris (peter-harris93) said :
#16

I'm using Gnome and a screen photo is attached.

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delance (olivier-delance) said :
#17

Launchpad doesn't support attached file, so I need you to post in imageshack.us and return URL. I will have a look tomorrow.

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Ralph Corderoy (ralph-inputplus) said :
#18

Does doing

    sudo umount /media/Windows /media/External

before starting Nautilus help with his handling of your home directory?

And the failure; is it that it doesn't respond but might do if left for ten minutes, or it never responds even if left for a long time?

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Peter Harris (peter-harris93) said :
#19

I tried waiting and nothing happened so I gave up after 15 ninutes.

sudo umount /media/External unmounts the external drive and then the
'Home' icon works.

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Peter Harris (peter-harris93) said :
#20

What is imageshack and how do I use it?

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delance (olivier-delance) said :
#21

http://imageshack.us/ is a paste-bin site for pictures.
You can use another one if you are more accustomed to it.

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Ralph Corderoy (ralph-inputplus) said :
#22

(http://tinypic.com/ is an alternative to imageshack; you upload the screenshot to them and then tell us the URL they provide.)

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Ralph Corderoy (ralph-inputplus) said :
#23

So it seems as if it's the /media/External filesystem that's causing Nautilus to slow since unmounting that in advance completely removes the problem? And that was with /media/Windows still mounted? It would be nice to pin down whether both /media/* need to be unmounted for normal Home behaviour or whether it is just External that's key to fixing things. Then we'd know whether to concentrate what's odd about /media/External.

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Peter Harris (peter-harris93) said :
#24

With media/Windows still mounted and media/External unmounted Home
works. Unmounting /media/Windows does not clear the problem, so as you
say it would appear to be something to do with external.

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Peter Harris (peter-harris93) said :
#25

The screen shot is at http://tinypic.com/r/rvzivs/7

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Peter Harris (peter-harris93) said :
#26

I think I need to clarify what is happening.

If I open either media/External (external hard disc) or media/Windows
(Windows file system on main hard disc) from their icons the Home icon
does not work.

If I open my Home folder from the Home icon first all is OK.

There are no error messages and I can run programs (Libre Office) from
the appropriate icon. Libre Office can open folders and files OK.

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Best Ralph Corderoy (ralph-inputplus) said :
#27

Hi Peter, I think you need to now turn this into a bug report on the nautilus package as it seems clear it's nothing you're doing wrong as a user. There should be a "Create bug report" link you can select. Provide a summary of the above.

If I'm correctly understanding the above, after logging in selecting Home before either /media/External or /media/Windows works but selecting either of those two /media first and then Home doesn't work; it just sits there doing nothing for many minutes.

Whilst it's sitting there doing nothing having clicked on Home second, does "sudo umount /media/External /media/Windows" make it spring into life? If so, you may want to put that in the bug report as well.

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Peter Harris (peter-harris93) said :
#28

Thanks for advice Ralph. It works if I unmount External or Windows. I will report it as a bug.