Ubuntu
modemmanager package

Modem Manager Crashes (Sierra 308)

Asked by Rei

Does modem manager in Ubuntu 14.04 support Sierra 308 device? Modem manager always crashes when I tried to connect to Internet or choose to enable Mobile Broadband. I thought it might be a bug so that I opened a bug report that is related to this issue (Bug #1337414). However, I was just thinking that the new modem manager might not support this modem.

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Revision history for this message
Thomas Krüger (thkrueger) said : 		#1

There seems to be a problem with unblocking the SIM with the PIN.
What you should try:

1. Unblock the SIM manually:
sudo mmcli -i 0 --pin=<PIN>

2. Remove the PIN from the SIM by putting it into a mobile and follow the mobiles instruction on deactivating the SIM.
This has the obvious implication that the SIM is not protected by a PIN anymore.

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actionparsnip (andrew-woodhead666) said : 		#2

What is the output of:

lsb_release -a; uname -a; lsusb

Thanks

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Rei (re1nald0) said : 		#3

When I checked the SIM in mobile phone, I found PIN security had already been turned off. I never use PIN when using this SIM card.

Here is the output of “lsb_release -a; uname -a; lsusb:”

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.04 LTS
Release: 14.04
Codename: trusty
Linux reinaldo-home 3.13.0-24-generic #46-Ubuntu SMP Thu Apr 10 19:11:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

Bus 002 Device 006: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 046d:c31c Logitech, Inc. Keyboard K120 for Business
Bus 001 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 001 Device 008: ID 0f3d:68a3 Airprime, Incorporated
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I guess the modem was listed as Device 008. Is it possible to make this device work with modem manager? Will the result be different if I try using modem manager of other Linux distros (beside Ubuntu)?

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actionparsnip (andrew-woodhead666) said : 		#4

yes, 0f3d:68a3 is the ID of the device. You can now use it to find guides.

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Rei (re1nald0) said : 		#5

Where should I find guides that are related to this issue? I have been searching solution for this problem (including googling the Modem ID) for almost one week without luck. Could you please tell me what I need to do to fix this issue?

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Rei (re1nald0) said : 		#6

https://bugzilla.gnome.org/show_bug.cgi?id=732932