Ubuntu
linux-hwe-6.2 package

Cannot turn Bluetooth on in Ubuntu 22.04.03 LTS

Asked by Daniel Lee

[ 4.240300] kernel: usb 1-11: new high-speed USB device number 5 using xhci_hcd
[ 9.440449] kernel: usb 1-11: device descriptor read/64, error -110
[ 25.056457] kernel: usb 1-11: device descriptor read/64, error -110
[ 25.360292] kernel: usb 1-11: new high-speed USB device number 6 using xhci_hcd
[ 30.688469] kernel: usb 1-11: device descriptor read/64, error -110
[ 46.304457] kernel: usb 1-11: device descriptor read/64, error -110
[ 46.415300] kernel: usb usb1-port11: attempt power cycle
[ 46.892291] kernel: usb 1-11: new high-speed USB device number 7 using xhci_hcd
[ 51.692371] kernel: usb 1-11: Device not responding to setup address.
[ 56.700369] kernel: usb 1-11: Device not responding to setup address.
[ 56.908290] kernel: usb 1-11: device not accepting address 7, error -71
[ 57.104291] kernel: usb 1-11: new high-speed USB device number 8 using xhci_hcd
[ 61.904358] kernel: usb 1-11: Device not responding to setup address.
[ 66.912367] kernel: usb 1-11: Device not responding to setup address.
[ 67.120289] kernel: usb 1-11: device not accepting address 8, error -71
[ 67.123280] kernel: usb usb1-port11: unable to enumerate USB device

Today, I can't use bluetooth as it gives usb 1-11 error on boot.

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actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

sudo dmidecode -t 1; lsb_release -a; uname -a

Thanks

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Daniel Lee (yukinpl) said : 		#2
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Daniel Lee (yukinpl) said (last edit ): 		#3

# dmidecode 3.3
Getting SMBIOS data from sysfs.
SMBIOS 3.5.0 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
 Manufacturer: ASUS
 Product Name: System Product Name
 Version: System Version
 Serial Number: System Serial Number
 UUID: 08f9fb20-e450-fe04-2368-c87f546f785e
 Wake-up Type: Power Switch
 SKU Number: SKU
 Family: To be filled by O.E.M.

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.3 LTS
Release: 22.04
Codename: jammy
Linux erinnITX 6.2.0-32-generic #32~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 18 10:40:13 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

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Daniel Lee (yukinpl) said : 		#4

1] Bluetooth device is attached on Mainboard "ASUS ROG STRIX B650E-I GAMING WIFI STCOM"

2] result of cat /proc/version_signature
  --> Ubuntu 6.2.0-32.32~22.04.1-generic 6.2.16

3] result of cat /proc/version
  --> Linux version 6.2.0-32-generic (buildd@lcy02-amd64-076) (x86_64-linux-gnu-gcc-11 (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #32~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 18 10:40:13 UTC 2

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actionparsnip (andrew-woodhead666) said : 		#5

Do you have the latest BIOS
https://rog.asus.com/motherboards/rog-strix/rog-strix-b650e-i-gaming-wifi-model/helpdesk_bios/

This may help

Revision history for this message
Daniel Lee (yukinpl) said : 		#6

I tried update BIOS ( of motherboard ) , but the problem is still existed.

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Daniel Lee (yukinpl) said : 		#7

0a:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller I225-V [8086:15f3] (rev 03)
 DeviceName: Intel I225-V LAN
 Subsystem: ASUSTeK Computer Inc. Ethernet Controller I225-V [1043:87d2]
 Kernel driver in use: igc
 Kernel modules: igc
0b:00.0 Network controller [0280]: MEDIATEK Corp. Device [14c3:0616]
 Subsystem: Foxconn International, Inc. Device [105b:e0cd]
 Kernel driver in use: mt7921e
 Kernel modules: mt7921e

Maybe, the device is MT7921e.

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Bernard Stafford (bernard010) said (last edit ): 		#8

Terminal[ctl+alt+t] :
systemctl status snap.bluez.bluez.service
Bluetooth type.

snap connections bluez
Checking for the Bluetooth plug and slot being auto-connected.

snap list
You can check the bluez snap is installed.

sudo snap install bluez
If it is not installed.
Reboot if you have to install the bluez snap.

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Daniel Lee (yukinpl) said : 		#9

[ systemctl status snap.bluez.bluez.service ]

× snap.bluez.bluez.service - Service for snap application bluez.bluez
     Loaded: loaded (/etc/systemd/system/snap.bluez.bluez.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Mon 2023-09-25 19:09:16 KST; 2h 3min ago
    Process: 1539 ExecStart=/usr/bin/snap run bluez (code=exited, status=1/FAILURE)
   Main PID: 1539 (code=exited, status=1/FAILURE)
        CPU: 15ms

Sep 25 19:09:16 erinnITX systemd[1]: snap.bluez.bluez.service: Scheduled restart job, restart counter is at 5.
Sep 25 19:09:16 erinnITX systemd[1]: Stopped Service for snap application bluez.bluez.
Sep 25 19:09:16 erinnITX systemd[1]: snap.bluez.bluez.service: Start request repeated too quickly.
Sep 25 19:09:16 erinnITX systemd[1]: snap.bluez.bluez.service: Failed with result 'exit-code'.
Sep 25 19:09:16 erinnITX systemd[1]: Failed to start Service for snap application bluez.bluez.

[ snap connections bluez ]

Interface Plug Slot Notes
bluetooth-control bluez:bluetooth-control :bluetooth-control -
bluez - bluez:service -
bluez bluez:client - -
dbus - bluez:dbus-bluez -
home bluez:home :home -
kernel-crypto-api bluez:kernel-crypto-api :kernel-crypto-api -
network-control bluez:network-control - -
uhid bluez:uhid :uhid -
uinput bluez:uinput - -

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actionparsnip (andrew-woodhead666) said : 		#10

If you reset the BIOS to defaults, then reconfigure, does that help

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Daniel Lee (yukinpl) said : 		#11

Regarding your suggestion , I did update BIOS and all configuration are reset, and problem is still existed.

Can you help with this problem?

Provide an answer of your own, or ask Daniel Lee for more information if necessary.

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