I am facing issue in wifi. Able to access internet in mobile and in other windows laptop unable to access in ubuntu.

Asked by Laxmidhar Routa

Hai I am new to Linux.
Since few days i am faciing issue in wifi. Able to access the internet in mobile and other windows laptop but unable to acces the internet, also restarted multiple times and updated the software packages but still same issue.
system - HP Notebook
OS - Ubuntu 22.04
Followed the guide https://help.ubuntu.com/community/WirelessTroubleshootingProcedure
below is the output.
Can someone please help me.
Thank you in advance.

sudo apt-get update; sudo apt-get install debian-security-support usbutils pciutils hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | grep -Ei 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli g; sudo lshw -short; uname -a; sudo updatedb; dmesg | grep -E '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo dmidecode|grep -E 'anufact|roduct|erial|elease'; iwconfig; grep -E '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl' /etc/modprobe.d/*; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|grep -E 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia /boot; grep tmpfs /etc/fstab; ubuntu-security-status; check-support-status ; sudo update-pciids; sudo lsmod
[sudo] password for laxmidhar:
Get:1 http://security.ubuntu.com/ubuntu jammy-security InRelease [110 kB]
Get:2 https://packages.microsoft.com/repos/edge stable InRelease [3,569 B]
Get:3 https://esm.ubuntu.com/apps/ubuntu jammy-apps-security InRelease [7,553 B]
Get:4 https://packages.microsoft.com/repos/edge stable/main amd64 Packages [8,472 B]
Hit:5 https://repo.protonvpn.com/debian stable InRelease
Get:6 http://security.ubuntu.com/ubuntu jammy-security/main amd64 DEP-11 Metadata [41.6 kB]
Err:5 https://repo.protonvpn.com/debian stable InRelease
  The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 4EDE055B645F044F
Get:7 https://esm.ubuntu.com/apps/ubuntu jammy-apps-updates InRelease [7,459 B]
Get:8 http://security.ubuntu.com/ubuntu jammy-security/universe amd64 DEP-11 Metadata [18.5 kB]
Get:9 https://esm.ubuntu.com/infra/ubuntu jammy-infra-security InRelease [7,453 B]
Get:10 https://esm.ubuntu.com/infra/ubuntu jammy-infra-updates InRelease [7,452 B]
Hit:11 http://in.archive.ubuntu.com/ubuntu jammy InRelease
Get:12 http://in.archive.ubuntu.com/ubuntu jammy-updates InRelease [119 kB]
Get:13 http://in.archive.ubuntu.com/ubuntu jammy-backports InRelease [108 kB]
Get:14 http://in.archive.ubuntu.com/ubuntu jammy-updates/main i386 Packages [471 kB]
Get:15 http://in.archive.ubuntu.com/ubuntu jammy-updates/main amd64 Packages [995 kB]
Get:16 http://in.archive.ubuntu.com/ubuntu jammy-updates/main amd64 DEP-11 Metadata [101 kB]
Get:17 http://in.archive.ubuntu.com/ubuntu jammy-updates/universe i386 Packages [608 kB]
Get:18 http://in.archive.ubuntu.com/ubuntu jammy-updates/universe amd64 Packages [900 kB]
Get:19 http://in.archive.ubuntu.com/ubuntu jammy-updates/universe amd64 DEP-11 Metadata [269 kB]
Get:20 http://in.archive.ubuntu.com/ubuntu jammy-updates/multiverse amd64 DEP-11 Metadata [940 B]
Get:21 http://in.archive.ubuntu.com/ubuntu jammy-backports/main amd64 DEP-11 Metadata [7,996 B]
Get:22 http://in.archive.ubuntu.com/ubuntu jammy-backports/universe amd64 DEP-11 Metadata [12.5 kB]
Fetched 3,804 kB in 8s (485 kB/s)
Reading package lists... Done
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: https://repo.protonvpn.com/debian stable InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 4EDE055B645F044F
W: Failed to fetch https://repo.protonvpn.com/debian/dists/stable/InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 4EDE055B645F044F
W: Some index files failed to download. They have been ignored, or old ones used instead.
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
grep is already the newest version (3.7-1build1).
pciutils is already the newest version (1:3.7.0-6).
pciutils set to manually installed.
rfkill is already the newest version (2.37.2-4ubuntu3).
rfkill set to manually installed.
usbutils is already the newest version (1:014-1build1).
usbutils set to manually installed.
The following additional packages will be installed:
  libhd21 libx86emu3
The following NEW packages will be installed:
  debian-security-support hwinfo libhd21 libx86emu3
0 upgraded, 4 newly installed, 0 to remove and 1 not upgraded.
Need to get 831 kB of archives.
After this operation, 3,739 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://in.archive.ubuntu.com/ubuntu jammy/universe amd64 debian-security-support all 1:12+2022.02.07 [23.8 kB]
Get:2 http://in.archive.ubuntu.com/ubuntu jammy/universe amd64 libx86emu3 amd64 3.1-2 [47.8 kB]
Get:3 http://in.archive.ubuntu.com/ubuntu jammy/universe amd64 libhd21 amd64 21.72-1 [742 kB]
Get:4 http://in.archive.ubuntu.com/ubuntu jammy/universe amd64 hwinfo amd64 21.72-1 [18.0 kB]
Fetched 831 kB in 2s (349 kB/s)
Preconfiguring packages ...
Selecting previously unselected package debian-security-support.
(Reading database ... 238857 files and directories currently installed.)
Preparing to unpack .../debian-security-support_1%3a12+2022.02.07_all.deb ...
Unpacking debian-security-support (1:12+2022.02.07) ...
Selecting previously unselected package libx86emu3:amd64.
Preparing to unpack .../libx86emu3_3.1-2_amd64.deb ...
Unpacking libx86emu3:amd64 (3.1-2) ...
Selecting previously unselected package libhd21:amd64.
Preparing to unpack .../libhd21_21.72-1_amd64.deb ...
Unpacking libhd21:amd64 (21.72-1) ...
Selecting previously unselected package hwinfo.
Preparing to unpack .../hwinfo_21.72-1_amd64.deb ...
Unpacking hwinfo (21.72-1) ...
Setting up libx86emu3:amd64 (3.1-2) ...
Setting up libhd21:amd64 (21.72-1) ...
Setting up debian-security-support (1:12+2022.02.07) ...
Setting up hwinfo (21.72-1) ...
Processing triggers for man-db (2.10.2-1) ...
Processing triggers for libc-bin (2.35-0ubuntu3.1) ...
  *-network
       description: Ethernet interface
       product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:01:00.0
       logical name: eno1
       version: 15
       serial: 00:68:eb:7b:89:db
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=5.19.0-38-generic firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=twisted pair
       resources: irq:16 ioport:4000(size=256) memory:a1204000-a1204fff memory:a1200000-a1203fff
  *-network
       description: Wireless interface
       product: RTL8723DE 802.11b/g/n PCIe Adapter
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: wlo1
       version: 00
       serial: 40:23:43:c4:d3:83
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=rtw_8723de driverversion=5.19.0-38-generic firmware=N/A ip=192.168.1.173 latency=0 link=yes multicast=yes wireless=IEEE 802.11
       resources: irq:130 ioport:3000(size=256) memory:a1100000-a110ffff
0: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
lo Interface doesn't support scanning.

eno1 Interface doesn't support scanning.

                    Channel:8
                    Frequency:2.447 GHz (Channel 8)
                    ESSID:"JioFi2_F23E1C"
cat: /etc/network/interfaces: No such file or directory
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=22.04
DISTRIB_CODENAME=jammy
DISTRIB_DESCRIPTION="Ubuntu 22.04.2 LTS"
01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
 DeviceName: Realtek Gaming GBE Family Controller
 Subsystem: Hewlett-Packard Company RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [103c:85ef]
 Kernel driver in use: r8169
 Kernel modules: r8169
02:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8723DE 802.11b/g/n PCIe Adapter [10ec:d723]
 DeviceName: WLAN
 Subsystem: Hewlett-Packard Company RTL8723DE 802.11b/g/n PCIe Adapter [103c:8319]
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 04f3:0c00 Elan Microelectronics Corp. ELAN:ARM-M4
Bus 001 Device 002: ID 0408:5365 Quanta Computer, Inc. HP TrueVision HD Camera
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
STATE CONNECTIVITY WIFI-HW WIFI WWAN-HW WWAN
connected full enabled enabled enabled enabled
H/W path Device Class Description
========================================================
                              system HP Laptop 15s-du0xxx (7NH61PA#ACJ)
/0 bus 85EF
/0/0 memory 128KiB BIOS
/0/4 processor Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz
/0/4/5 memory 128KiB L1 cache
/0/4/6 memory 512KiB L2 cache
/0/4/7 memory 4MiB L3 cache
/0/11 memory 8GiB System Memory
/0/11/0 memory 8GiB SODIMM DDR4 Synchronous 2400 MHz (0.4 ns)
/0/11/1 memory SODIMM DDR Synchronous [empty]
/0/100 bridge Coffee Lake Host Bridge/DRAM Registers
/0/100/2 /dev/fb0 display WhiskeyLake-U GT2 [UHD Graphics 620]
/0/100/4 generic Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem
/0/100/8 generic Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixt
/0/100/12 generic Cannon Point-LP Thermal Controller
/0/100/14 bus Cannon Point-LP USB 3.1 xHCI Controller
/0/100/14/0 usb1 bus xHCI Host Controller
/0/100/14/0/5 input13 multimedia HP TrueVision HD Camera: HP Tru
/0/100/14/0/6 generic ELAN:ARM-M4
/0/100/14/1 usb2 bus xHCI Host Controller
/0/100/14.2 memory RAM memory
/0/100/15 bus Cannon Point-LP Serial IO I2C Controller #0
/0/100/16 communication Cannon Point-LP MEI Controller #1
/0/100/17 scsi0 storage 82801 Mobile SATA Controller [RAID mode]
/0/100/17/0.0.0 /dev/sda disk 1TB TOSHIBA MQ01ABD1
/0/100/17/0.0.0/1 /dev/sda1 volume 1023KiB BIOS Boot partition
/0/100/17/0.0.0/2 /dev/sda2 volume 512MiB Windows FAT volume
/0/100/17/0.0.0/3 /dev/sda3 volume 1709MiB EXT4 volume
/0/100/17/0.0.0/4 /dev/sda4 volume 929GiB EFI partition
/0/100/1d bridge Cannon Point-LP PCI Express Root Port #9
/0/100/1d/0 eno1 network RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
/0/100/1d.1 bridge Cannon Point-LP PCI Express Root Port #10
/0/100/1d.1/0 wlo1 network RTL8723DE 802.11b/g/n PCIe Adapter
/0/100/1f bridge Cannon Point-LP LPC Controller
/0/100/1f/0 system PnP device PNP0c02
/0/100/1f/1 system PnP device PNP0c02
/0/100/1f/2 system PnP device PNP0c02
/0/100/1f/3 system PnP device PNP0c02
/0/100/1f/4 generic PnP device INT3f0d
/0/100/1f/5 generic PnP device HPQ8001
/0/100/1f/6 system PnP device PNP0c02
/0/100/1f/7 system PnP device PNP0c02
/0/100/1f/8 system PnP device PNP0c02
/0/100/1f.3 card0 multimedia Cannon Point-LP High Definition Audio Controller
/0/100/1f.3/0 input14 input HDA Intel PCH Mic
/0/100/1f.3/1 input15 input HDA Intel PCH Headphone
/0/100/1f.3/2 input16 input HDA Intel PCH HDMI/DP,pcm=3
/0/100/1f.3/3 input17 input HDA Intel PCH HDMI/DP,pcm=7
/0/100/1f.3/4 input18 input HDA Intel PCH HDMI/DP,pcm=8
/0/100/1f.3/5 input19 input HDA Intel PCH HDMI/DP,pcm=9
/0/100/1f.3/6 input20 input HDA Intel PCH HDMI/DP,pcm=10
/0/100/1f.4 bus Cannon Point-LP SMBus Controller
/0/100/1f.5 bus Cannon Point-LP SPI Controller
/1 power HT03041
/2 power OEM Define 5
/3 input0 input Lid Switch
/4 input1 input Power Button
/5 input11 input ELAN0709:00 04F3:30A0 Touchpad
/6 input12 input HP WMI hotkeys
/7 input2 input Power Button
/8 input3 input AT Translated Set 2 keyboard
/9 input7 input Video Bus
/a input8 input Wireless hotkeys
/b input9 input ELAN0709:00 04F3:30A0 Mouse
Linux laxmidhar-HP-Laptop-15s-du0xxx 5.19.0-38-generic #39~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Mar 17 21:16:15 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
sudo: updatedb: command not found
dmesg: read kernel buffer failed: Operation not permitted
 Release Date: 10/15/2021
 Manufacturer: HP
 Product Name: HP Laptop 15s-du0xxx
 Version: Type1ProductConfigId
 Serial Number: CND94523C0
 Manufacturer: HP
 Product Name: 85EF
 Serial Number: PHYZFG31WCZII0
 Manufacturer: HP
 Serial Number: CND94523C0
 Manufacturer: Intel(R) Corporation
 Serial Number: To Be Filled By O.E.M.
 Manufacturer: Ramaxel Technology
 Serial Number: 1172B948
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Manufacturer: 333-54-5D-A
 Manufacture Date: 0
 Serial Number: 0
 Manufacturer: OEM Define 2
 Serial Number: OEM Define 3
lo no wireless extensions.

eno1 no wireless extensions.

wlo1 IEEE 802.11 ESSID:"JioFi2_F23E1C"
          Mode:Managed Frequency:2.447 GHz Access Point: C8:D7:79:F2:3E:1C
          Bit Rate=72.2 Mb/s Tx-Power=20 dBm
          Retry short limit:7 RTS thr:off Fragment thr:off
          Power Management:on
          Link Quality=61/70 Signal level=-49 dBm
          Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
          Tx excessive retries:26 Invalid misc:57 Missed beacon:0

/etc/modprobe.d/alsa-base.conf:install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; }
/etc/modprobe.d/blacklist-ath_pci.conf:# which ath5k cannot recover. To prevent this condition, stop
/etc/modprobe.d/blacklist-ath_pci.conf:blacklist ath_pci
/etc/modprobe.d/blacklist.conf:blacklist eth1394
/etc/modprobe.d/blacklist.conf:# replaced by p54pci
/etc/modprobe.d/blacklist.conf:blacklist prism54
/etc/modprobe.d/blacklist.conf:# replaced by b43 and ssb.
/etc/modprobe.d/blacklist.conf:blacklist bcm43xx
/etc/modprobe.d/blacklist-oss.conf:blacklist uart6850
/etc/modprobe.d/iwlwifi.conf:# /etc/modprobe.d/iwlwifi.conf
/etc/modprobe.d/iwlwifi.conf:# iwlwifi will dyamically load either iwldvm or iwlmvm depending on the
/etc/modprobe.d/iwlwifi.conf:# microcode file installed on the system. When removing iwlwifi, first
/etc/modprobe.d/iwlwifi.conf:# remove the iwl?vm module and then iwlwifi.
/etc/modprobe.d/iwlwifi.conf:remove iwlwifi \
/etc/modprobe.d/iwlwifi.conf:(/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
/etc/modprobe.d/iwlwifi.conf:&& /sbin/modprobe -r mac80211
cat: /var/lib/NetworkManager/NetworkManager.state: Permission denied
10: PCI 200.0: 0282 WLAN controller
  [Created at pci.386]
  Unique ID: S6TQ.ssFGCi855d4
  Parent ID: vayM.YpdbZvOX0oB
  SysFS ID: /devices/pci0000:00/0000:00:1d.1/0000:02:00.0
  SysFS BusID: 0000:02:00.0
  Hardware Class: network
  Device Name: "WLAN"
  Model: "Realtek RTL8723DE 802.11b/g/n PCIe Adapter"
  Vendor: pci 0x10ec "Realtek Semiconductor Co., Ltd."
  Device: pci 0xd723 "RTL8723DE 802.11b/g/n PCIe Adapter"
  SubVendor: pci 0x103c "Hewlett-Packard Company"
  SubDevice: pci 0x8319
  Driver: "rtw_8723de"
  Driver Modules: "rtw88_8723de"
  Device File: wlo1
  Features: WLAN
  I/O Ports: 0x3000-0x3fff (rw)
  Memory Range: 0xa1100000-0xa110ffff (rw,non-prefetchable)
  IRQ: 130 (531337 events)
  HW Address: 40:23:43:c4:d3:83
  Permanent HW Address: 40:23:43:c4:d3:83
  Link detected: yes
  WLAN channels: 1 2 3 4 5 6 7 8 9 10 11 12 13 14
  WLAN frequencies: 2.412 2.417 2.422 2.427 2.432 2.437 2.442 2.447 2.452 2.457 2.462 2.467 2.472 2.484
  WLAN encryption modes: WEP40 WEP104 TKIP CCMP
  WLAN authentication modes: open sharedkey wpa-psk wpa-eap
  Module Alias: "pci:v000010ECd0000D723sv0000103Csd00008319bc02sc80i00"
  Driver Info #0:
    Driver Status: rtw88_8723de is active
    Driver Activation Cmd: "modprobe rtw88_8723de"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #11 (PCI bridge)

14: PCI 100.0: 0200 Ethernet controller
  [Created at pci.386]
  Unique ID: wcdH.mgCzGKUr2oD
  Parent ID: 1GTX.1Phr4LHqUPB
  SysFS ID: /devices/pci0000:00/0000:00:1d.0/0000:01:00.0
  SysFS BusID: 0000:01:00.0
  Hardware Class: network
  Device Name: "Realtek Gaming GBE Family Controller"
  Model: "Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller"
  Vendor: pci 0x10ec "Realtek Semiconductor Co., Ltd."
  Device: pci 0x8168 "RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller"
  SubVendor: pci 0x103c "Hewlett-Packard Company"
  SubDevice: pci 0x85ef
  Revision: 0x15
  Driver: "r8169"
  Driver Modules: "r8169"
  Device File: eno1
  I/O Ports: 0x4000-0x4fff (rw)
  Memory Range: 0xa1204000-0xa1204fff (rw,non-prefetchable)
  Memory Range: 0xa1200000-0xa1203fff (rw,non-prefetchable)
  IRQ: 16 (3945662 events)
  HW Address: 00:68:eb:7b:89:db
  Permanent HW Address: 00:68:eb:7b:89:db
  Link detected: no
  Module Alias: "pci:v000010ECd00008168sv0000103Csd000085EFbc02sc00i00"
  Driver Info #0:
    Driver Status: r8169 is active
    Driver Activation Cmd: "modprobe r8169"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #20 (PCI bridge)
root 934 0.0 0.1 343568 14944 ? Ssl 11:13 0:07 /usr/sbin/NetworkManager --no-daemon
root 954 0.0 0.2 49736 16808 ? Ss 11:13 0:00 /usr/bin/python3 /usr/bin/networkd-dispatcher --run-startup-triggers
root 1010 0.0 0.1 17560 8420 ? Ss 11:13 0:00 /sbin/wpa_supplicant -u -s -O /run/wpa_supplicant
laxmidh+ 3961 0.7 0.8 34014708 68972 ? Sl 11:16 1:24 /opt/microsoft/msedge/msedge --type=utility --utility-sub-type=network.mojom.NetworkService --lang=en-GB --service-sandbox-type=none --crashpad-handler-pid=3576 --enable-crash-reporter=, --change-stack-guard-on-fork=enable --shared-files=v8_context_snapshot_data:100 --field-trial-handle=0,i,12565896076909994232,5235977881330302602,131072
laxmidh+ 12940 0.0 0.2 90864800 21492 ? SLl 11:31 0:00 /usr/lib/x86_64-linux-gnu/webkit2gtk-4.0/WebKitNetworkProcess 13 26
laxmidh+ 18796 0.0 0.0 17864 2480 pts/0 S+ 14:25 0:00 grep --color=auto -E wpa|icd|etwork
Command 'netstat' not found, but can be installed with:
sudo apt install net-tools
# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
# DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
# 127.0.0.53 is the systemd-resolved stub resolver.
# run "systemd-resolve --status" to see details about the actual nameservers.

nameserver 127.0.0.53
total 283564
   2 drwxr-xr-x 5 root root 4096 Apr 13 21:02 .
   2 drwxr-xr-x 20 root root 4096 Apr 1 16:10 ..
  14 -rw-r--r-- 1 root root 269885 Jan 30 21:14 config-5.19.0-32-generic
  29 -rw-r--r-- 1 root root 270020 Mar 18 02:26 config-5.19.0-38-generic
   1 drwx------ 3 root root 4096 Jan 1 1970 efi
7825 drwxr-xr-x 6 root root 4096 Apr 1 16:25 grub
  15 lrwxrwxrwx 1 root root 28 Apr 1 16:24 initrd.img -> initrd.img-5.19.0-38-generic
  25 -rw-r--r-- 1 root root 125885421 Apr 1 16:37 initrd.img-5.19.0-32-generic
 607 -rw-r--r-- 1 root root 126101803 Apr 13 21:02 initrd.img-5.19.0-38-generic
  16 lrwxrwxrwx 1 root root 28 Apr 1 16:07 initrd.img.old -> initrd.img-5.19.0-32-generic
  11 drwx------ 2 root root 16384 Apr 1 16:06 lost+found
  17 -rw-r--r-- 1 root root 182800 Feb 7 2022 memtest86+.bin
  18 -rw-r--r-- 1 root root 184476 Feb 7 2022 memtest86+.elf
  19 -rw-r--r-- 1 root root 184980 Feb 7 2022 memtest86+_multiboot.bin
  13 -rw------- 1 root root 6429633 Jan 30 21:14 System.map-5.19.0-32-generic
  27 -rw------- 1 root root 6431128 Mar 18 02:26 System.map-5.19.0-38-generic
 606 lrwxrwxrwx 1 root root 25 Apr 1 16:24 vmlinuz -> vmlinuz-5.19.0-38-generic
  24 -rw-r--r-- 1 root root 12186376 Feb 23 09:39 vmlinuz-5.19.0-32-generic
  30 -rw------- 1 root root 12188488 Mar 18 02:28 vmlinuz-5.19.0-38-generic
 323 lrwxrwxrwx 1 root root 25 Apr 1 16:24 vmlinuz.old -> vmlinuz-5.19.0-32-generic
This command has been replaced with 'pro security-status'.
1965 packages installed:
     1806 packages from Ubuntu Main/Restricted repository
     157 packages from Ubuntu Universe/Multiverse repository
     1 package from a third party
     1 package no longer available for download

To get more information about the packages, run
    pro security-status --help
for a list of available options.

This machine is attached to an Ubuntu Pro subscription.

Main/Restricted packages are receiving security updates from
Ubuntu Pro with 'esm-infra' enabled until 2032.

Universe/Multiverse packages are receiving security updates from
Ubuntu Pro with 'esm-apps' enabled until 2032. You have received 15 security
updates.

Limited security support for one or more packages

Unfortunately, it has been necessary to limit security support for some
packages.

The following packages found on this system are affected by this:

* Source:binutils
  Details: Only suitable for trusted content; see https://<email address hidden>
  Affected binary packages:
  - binutils (installed version: 2.38-4ubuntu2.1)
  - binutils-common:amd64 (installed version: 2.38-4ubuntu2.1)
  - binutils-x86-64-linux-gnu (installed version: 2.38-4ubuntu2.1)
  - libbinutils:amd64 (installed version: 2.38-4ubuntu2.1)
  - libctf-nobfd0:amd64 (installed version: 2.38-4ubuntu2.1)
  - libctf0:amd64 (installed version: 2.38-4ubuntu2.1)

  % Total % Received % Xferd Average Speed Time Time Time Current
                                 Dload Upload Total Spent Left Speed
100 287k 100 287k 0 0 54178 0 0:00:05 0:00:05 --:--:-- 68701
Done.
Module Size Used by
tls 118784 1
ccm 20480 6
binfmt_misc 24576 1
nls_iso8859_1 16384 1
snd_sof_pci_intel_cnl 16384 0
snd_sof_intel_hda_common 139264 1 snd_sof_pci_intel_cnl
soundwire_intel 40960 1 snd_sof_intel_hda_common
soundwire_generic_allocation 16384 1 soundwire_intel
soundwire_cadence 40960 1 soundwire_intel
snd_sof_intel_hda 20480 1 snd_sof_intel_hda_common
snd_sof_pci 24576 2 snd_sof_intel_hda_common,snd_sof_pci_intel_cnl
snd_sof_xtensa_dsp 16384 1 snd_sof_intel_hda_common
snd_sof 208896 2 snd_sof_pci,snd_sof_intel_hda_common
snd_sof_utils 20480 1 snd_sof
snd_soc_hdac_hda 24576 1 snd_sof_intel_hda_common
snd_hda_ext_core 36864 3 snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_sof_intel_hda
snd_soc_acpi_intel_match 69632 2 snd_sof_intel_hda_common,snd_sof_pci_intel_cnl
snd_soc_acpi 16384 2 snd_soc_acpi_intel_match,snd_sof_intel_hda_common
soundwire_bus 94208 3 soundwire_intel,soundwire_generic_allocation,soundwire_cadence
snd_soc_core 368640 4 soundwire_intel,snd_sof,snd_sof_intel_hda_common,snd_soc_hdac_hda
snd_hda_codec_hdmi 81920 1
snd_hda_codec_realtek 163840 1
uvcvideo 114688 0
snd_compress 24576 1 snd_soc_core
snd_hda_codec_generic 102400 1 snd_hda_codec_realtek
ac97_bus 16384 1 snd_soc_core
rtw88_8723de 16384 0
mei_hdcp 24576 0
videobuf2_vmalloc 20480 1 uvcvideo
snd_pcm_dmaengine 20480 1 snd_soc_core
intel_rapl_msr 20480 0
ledtrig_audio 16384 1 snd_hda_codec_generic
videobuf2_memops 20480 1 videobuf2_vmalloc
videobuf2_v4l2 32768 1 uvcvideo
videobuf2_common 81920 4 videobuf2_vmalloc,videobuf2_v4l2,uvcvideo,videobuf2_memops
videodev 274432 3 videobuf2_v4l2,uvcvideo,videobuf2_common
mei_pxp 20480 0
mc 65536 4 videodev,videobuf2_v4l2,uvcvideo,videobuf2_common
rtw88_8723d 73728 1 rtw88_8723de
intel_tcc_cooling 16384 0
x86_pkg_temp_thermal 20480 0
rtw88_pci 32768 1 rtw88_8723de
snd_hda_intel 53248 3
intel_powerclamp 24576 0
rtw88_core 299008 2 rtw88_8723d,rtw88_pci
input_leds 16384 0
coretemp 24576 0
snd_intel_dspcfg 36864 2 snd_hda_intel,snd_sof_intel_hda_common
serio_raw 20480 0
joydev 32768 0
ee1004 20480 0
snd_intel_sdw_acpi 20480 2 snd_sof_intel_hda_common,snd_intel_dspcfg
snd_hda_codec 176128 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda
mac80211 1314816 2 rtw88_pci,rtw88_core
snd_hda_core 114688 9 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_sof_intel_hda
snd_hwdep 20480 1 snd_hda_codec
cfg80211 1044480 2 rtw88_core,mac80211
snd_pcm 155648 11 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,soundwire_intel,snd_sof,snd_sof_intel_hda_common,snd_compress,snd_soc_core,snd_sof_utils,snd_hda_core,snd_pcm_dmaengine
kvm_intel 434176 0
snd_seq_midi 20480 0
hp_wmi 20480 0
snd_seq_midi_event 16384 1 snd_seq_midi
sparse_keymap 16384 1 hp_wmi
platform_profile 16384 1 hp_wmi
acpi_tad 20480 0
libarc4 16384 1 mac80211
kvm 1130496 1 kvm_intel
snd_rawmidi 45056 1 snd_seq_midi
snd_seq 77824 2 snd_seq_midi,snd_seq_midi_event
rapl 20480 0
intel_cstate 20480 0
hid_multitouch 32768 0
intel_wmi_thunderbolt 20480 0
snd_seq_device 16384 3 snd_seq,snd_seq_midi,snd_rawmidi
wmi_bmof 16384 0
snd_timer 40960 2 snd_seq,snd_pcm
snd 114688 20 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_sof,snd_timer,snd_compress,snd_soc_core,snd_pcm,snd_rawmidi
soundcore 16384 1 snd
mei_me 49152 2
processor_thermal_device_pci_legacy 16384 0
processor_thermal_device 20480 1 processor_thermal_device_pci_legacy
processor_thermal_rfim 24576 1 processor_thermal_device
processor_thermal_mbox 16384 2 processor_thermal_rfim,processor_thermal_device
processor_thermal_rapl 20480 1 processor_thermal_device
intel_rapl_common 40960 2 intel_rapl_msr,processor_thermal_rapl
mac_hid 16384 0
mei 143360 5 mei_hdcp,mei_pxp,mei_me
acpi_pad 184320 0
wireless_hotkey 16384 0
intel_pch_thermal 20480 0
int3403_thermal 20480 0
int3400_thermal 20480 0
intel_soc_dts_iosf 20480 1 processor_thermal_device_pci_legacy
int340x_thermal_zone 20480 2 int3403_thermal,processor_thermal_device
acpi_thermal_rel 16384 1 int3400_thermal
sch_fq_codel 24576 2
msr 16384 0
parport_pc 53248 0
ppdev 24576 0
lp 28672 0
parport 73728 3 parport_pc,lp,ppdev
pstore_blk 16384 0
pstore_zone 32768 1 pstore_blk
ramoops 32768 0
efi_pstore 16384 0
reed_solomon 28672 1 ramoops
ip_tables 32768 0
x_tables 57344 1 ip_tables
autofs4 45056 2
dm_crypt 57344 1
i915 3133440 28
drm_buddy 20480 1 i915
i2c_algo_bit 16384 1 i915
ttm 98304 1 i915
drm_display_helper 184320 1 i915
cec 81920 2 drm_display_helper,i915
rc_core 65536 1 cec
drm_kms_helper 200704 2 drm_display_helper,i915
syscopyarea 16384 1 drm_kms_helper
sysfillrect 20480 1 drm_kms_helper
sysimgblt 20480 1 drm_kms_helper
hid_generic 16384 0
fb_sys_fops 16384 1 drm_kms_helper
crct10dif_pclmul 16384 1
crc32_pclmul 16384 0
ghash_clmulni_intel 16384 0
aesni_intel 376832 6
crypto_simd 16384 1 aesni_intel
cryptd 24576 3 crypto_simd,ghash_clmulni_intel
drm 581632 15 drm_kms_helper,drm_display_helper,drm_buddy,i915,ttm
i2c_i801 36864 0
i2c_smbus 20480 1 i2c_i801
r8169 102400 0
intel_lpss_pci 28672 0
ahci 49152 3
realtek 32768 1
intel_lpss 16384 1 intel_lpss_pci
xhci_pci 24576 0
libahci 49152 1 ahci
idma64 20480 0
xhci_pci_renesas 20480 1 xhci_pci
i2c_hid_acpi 16384 0
i2c_hid 36864 1 i2c_hid_acpi
hid 159744 3 i2c_hid,hid_multitouch,hid_generic
wmi 32768 3 hp_wmi,intel_wmi_thunderbolt,wmi_bmof
video 65536 1 i915

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu gnome-nettool Edit question
Assignee:
No assignee Edit question
Solved by:
Laxmidhar Routa
Solved:
Last query:
Last reply:
Revision history for this message
Jeremy (wa113y3s) said (last edit ):
#1

Can you take the laptop apart and see if there is only one antenna connected? You may have to gently remove the antenna from the wifi and put it on the other connector(if there is one)

You might want to try disabling wifi power management and see if it helps, in terminal

sudo iwconfig wlo1 power off

Revision history for this message
Laxmidhar Routa (laxmidhar) said :
#2

Thanks for the response.
what i understand is, the moment i shared terminal output details at that time only one wifi was available and connected to that one only. Suppose if i disable the wifi power then how it will connect.
Please guide me if i am wrong.

Revision history for this message
Jeremy (wa113y3s) said :
#3

Have you restarted the router?

The wifi power management can cause connection issues when it is enabled, disabling it shouldn't cause any issue and if it did, you could just restart the computer and have it the way it was

Revision history for this message
Laxmidhar Routa (laxmidhar) said :
#4

Yes i restarted the router.
Okay let me tery this and will update you.

Thanks for sharing the information.

Revision history for this message
Manfred Hampl (m-hampl) said :
#5

Do you have protonvpn running?

There were some similar questions in the past, where it turned out that accessing the internet was not possible when protonvpn was running.

What output do you receive for the following command:

sudo lshw -C network | grep -E 'log|ip='

Revision history for this message
Laxmidhar Routa (laxmidhar) said :
#6

i installed protonvpn but when it didnot work i uninstalled it but when i am executing sudo apt update && sudo apt upgrade i saw one line related to protonvpn below details

sudo apt update && sudo apt upgrade
[sudo] password for laxmidhar:
Get:1 http://security.ubuntu.com/ubuntu jammy-security InRelease [110 kB]
Hit:2 http://in.archive.ubuntu.com/ubuntu jammy InRelease
Get:3 http://in.archive.ubuntu.com/ubuntu jammy-updates InRelease [119 kB]
Hit:4 https://packages.microsoft.com/repos/edge stable InRelease
Get:5 https://esm.ubuntu.com/apps/ubuntu jammy-apps-security InRelease [7,553 B]
Get:6 http://in.archive.ubuntu.com/ubuntu jammy-backports InRelease [108 kB]
Get:7 https://esm.ubuntu.com/apps/ubuntu jammy-apps-updates InRelease [7,459 B]
Get:8 https://esm.ubuntu.com/infra/ubuntu jammy-infra-security InRelease [7,453 B]
Hit:9 https://repo.protonvpn.com/debian stable InRelease
Get:10 https://esm.ubuntu.com/infra/ubuntu jammy-infra-updates InRelease [7,452 B]
Err:9 https://repo.protonvpn.com/debian stable InRelease
  The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 4EDE055B645F044F
Fetched 367 kB in 3s (105 kB/s)
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
All packages are up to date.
W: An error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: https://repo.protonvpn.com/debian stable InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 4EDE055B645F044F
W: Failed to fetch https://repo.protonvpn.com/debian/dists/stable/InRelease The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 4EDE055B645F044F
W: Some index files failed to download. They have been ignored, or old ones used instead.
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

sudo lshw -C network | grep -E 'log|ip='
       logical name: eno1
       logical name: wlo1
       configuration: broadcast=yes driver=rtw_8723de driverversion=5.19.0-38-generic firmware=N/A ip=192.168.1.180 latency=0 link=yes multicast=yes wireless=IEEE 802.11

can you please guide if the protonvpn is not removed from system how can i remove completely from my system.
Thanking you for your help.

Revision history for this message
Manfred Hampl (m-hampl) said :
#7

Your output shows that protonvpn is not running; just the reference to the protonvpn repository is still there (and gives warnings).

For identifying the command to completely remove the related entry please provide the output that you receive for the command

grep -i protonvpn /etc/apt/sources.list /etc/apt/sources.list.d/*.list

In any case, the output shows that the wireless device is connected and has received an IP address, and also "apt update" was working. So it looks as if it currently is working.

Revision history for this message
Laxmidhar Routa (laxmidhar) said :
#8

This is the output

grep -i protonvpn /etc/apt/sources.list /etc/apt/sources.list.d/*.list
/etc/apt/sources.list.d/protonvpn-stable.list:# ProtonVPN stable release
/etc/apt/sources.list.d/protonvpn-stable.list:deb [arch="all", signed-by=/usr/share/keyrings/protonvpn-stable-archive-keyring.gpg] https://repo.protonvpn.com/debian stable main

Please guide me what to do next.
Thanking you for your help.

Revision history for this message
Manfred Hampl (m-hampl) said :
#9

Execute the command

sudo rm /etc/apt/sources.list.d/protonvpn-stable.list

When you then run the command
sudo apt update
then there should not be any errors any more.

Revision history for this message
Laxmidhar Routa (laxmidhar) said :
#10

Thanks,
Now this time there is no error.