mp3 player not recognized

Without the device not attached, run:

lsusb; lsb_release -a; uname -a

What is the output, then plug in a device, wait 10 seconds and run:

sudo fdisk -l; lsusb

What is the output?

Thanks

thanks very much for the reply.I should have mentioned that I use Zorin and I am very much a novice. I ran your first command and got this william@william-KJ379AA-ABA-a6400f:~$ lsusb; lsb_release -a; uname -a
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 04d9:0499 Holtek Semiconductor, Inc. Optical Mouse
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 003: ID 03f0:8811 Hewlett-Packard
Bus 002 Device 002: ID 058f:6377 Alcor Micro Corp. Multimedia Card Reader
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
No LSB modules are available.
Distributor ID: Ubuntu
Description: Zorin OS 5
Release: 11.04
Codename: natty
Linux william-KJ379AA-ABA-a6400f 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:50 UTC 2011 i686 i686 i386 GNU/Linux
william@william-KJ379AA-ABA-a6400f:~$
 ---- actionparsnip <email address hidden> wrote:
> Your question #251114 on gnome-disk-utility in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/gnome-disk-utility/+question/251114
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Without the device not attached, run:
>
> lsusb; lsb_release -a; uname -a
>
> What is the output, then plug in a device, wait 10 seconds and run:
>
> sudo fdisk -l; lsusb
>
> What is the output?
>
> Thanks
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/gnome-disk-utility/+question/251114
>
> You received this question notification because you asked the question.

-

the outputfrom the second command is: william@william-KJ379AA-ABA-a6400f:~$ sudo fdisk -l; lsusb
[sudo] password for william:

Disk /dev/sda: 500.1 GB, 500107862016 bytes
255 heads, 63 sectors/track, 60801 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x000b0f2e

   Device Boot Start End Blocks Id System
/dev/sda1 * 1 16016 128646289+ 83 Linux
/dev/sda2 16016 60802 359737345 5 Extended
/dev/sda5 60411 60802 3134464 82 Linux swap / Solaris
/dev/sda6 31147 45461 114978375 83 Linux
/dev/sda7 60021 60410 3127296 82 Linux swap / Solaris
/dev/sda8 45462 59630 113809408 83 Linux
/dev/sda9 59630 60020 3134464 82 Linux swap / Solaris
/dev/sda10 16016 30757 118402048 83 Linux
/dev/sda11 30757 31147 3129344 82 Linux swap / Solaris

Partition table entries are not in disk order

     --- william ashbaugh <email address hidden> wrote:
> Your question #251114 on gnome-disk-utility in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/gnome-disk-utility/+question/251114
>
> Status: Needs information => Open
>
> You gave more information on the question:
> thanks very much for the reply.I should have mentioned that I use Zorin and I am very much a novice. I ran your first command and got this william@william-KJ379AA-ABA-a6400f:~$ lsusb; lsb_release -a; uname -a
> Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 003 Device 002: ID 04d9:0499 Holtek Semiconductor, Inc. Optical Mouse
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 002 Device 003: ID 03f0:8811 Hewlett-Packard
> Bus 002 Device 002: ID 058f:6377 Alcor Micro Corp. Multimedia Card Reader
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> No LSB modules are available.
> Distributor ID: Ubuntu
> Description: Zorin OS 5
> Release: 11.04
> Codename: natty
> Linux william-KJ379AA-ABA-a6400f 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:50 UTC 2011 i686 i686 i386 GNU/Linux
> william@william-KJ379AA-ABA-a6400f:~$
> ---- actionparsnip <email address hidden> wrote:
> > Your question #251114 on gnome-disk-utility in Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+source/gnome-disk-utility/+question/251114
> >
> > Status: Open => Needs information
> >
> > actionparsnip requested more information:
> > Without the device not attached, run:
> >
> > lsusb; lsb_release -a; uname -a
> >
> > What is the output, then plug in a device, wait 10 seconds and run:
> >
> > sudo fdisk -l; lsusb
> >
> > What is the output?
> >
> > Thanks
> >
> > --
> > To answer this request for more information, you can either reply to
> > this email or enter your reply at the following page:
> > https://answers.launchpad.net/ubuntu/+source/gnome-disk-utility/+question/251114
> >
> > You received this question notification because you asked the question.
>
> --
> You received this question notification because you asked the question.

thank you very much