password requested 3 times at start up

Asked by Tycdum

when I start up my computer my password is asked 3 times. This occurred recently. After answering 3 times, i must click on cancel to be able to start. The block number is sometimes working sometimes not. how to settle the problem?

Question information

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Status:
Solved
For:
Ubuntu gdm Edit question
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Solved by:
Manfred Hampl
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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

Does it happen with all usernames?

Revision history for this message
ajmal_82 (ajmal-82) said :
#2

i think you dont remember your password properly.you must reset your password.
thanks

Revision history for this message
Tycdum (tycdum) said :
#3

There is no other username in this computer
Thanks for your help
STD

On 9 February 2011 12:23, actionparsnip <
<email address hidden>> wrote:

> Your question #144704 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/144704
>
> Status: Open => Needs information
>
> actionparsnip requested for more information:
> Does it happen with all usernames?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/144704
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Tycdum (tycdum) said :
#4

I am cettain that I remember my password properly. I have check it and it
works when I am asked to authentify.
Thanks for your help. Should I deset my password? How?
STD

On 9 February 2011 12:28, ajmal_82 <email address hidden>wrote:

> Your question #144704 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/144704
>
> Status: Needs information => Answered
>
> ajmal_82 proposed the following answer:
> i think you dont remember your password properly.you must reset your
> password.
> thanks
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/144704/+confirm?answer_id=1
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/144704
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#5

You can make a new user to test.

You can reset your password by running

passwd

in a terminal

Revision history for this message
Tycdum (tycdum) said :
#6

I have reset my password But no result. After entering pasword 3 times I click on cancel and I enter!
sorry for my delay in answering Is there any other solution?

Revision history for this message
Tycdum (tycdum) said :
#7

no progress not solved

Revision history for this message
Tycdum (tycdum) said :
#8

no progress not solved

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#9

Bug 144704 is from over three years ago and does not pertain to logging in. Why do you believe it's related to your present issue? Or did you mark it as related by accident?

Revision history for this message
Tycdum (tycdum) said :
#10

no idea if it is related to my present issue. I only installed Ubuntu 2 months ago and it is new for me!!! Thank you for your help

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#11

Did you intentionally mark bug 144704 as related? Do you mind if I remove it?

(I am concerned that, if unrelated, it may serve as a distraction or false trail, making it more difficult for people to help you with your present problem. However, if you deliberately marked it as related and suspect that it may be related, then please explain--you may be right.)

Revision history for this message
Manfred Hampl (m-hampl) said :
#12

It would be an extreme rare coincidence if question 144704 is really related to the bug 144704 (with the same number). I assume the link must have been created in error.

Revision history for this message
Tycdum (tycdum) said :
#13

No I did not choose the number question 144704. Sorry if it is an error. My question was:password requested 3 times at start up. It is not solved yet; I try different user; I try another password and remained un solved. What can I do next? Many thanks.

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#14

(No problem. I do not have an answer for your question, but I am keeping its status Open. I'm just removing that bug link. Hopefully someone who can answer your question will reply soon.)

Revision history for this message
Manfred Hampl (m-hampl) said :
#15

We should go back from discussion about potentially wrong linking to a bug to your real problem.

When you say "my password is asked 3 times", how does that exactly look like?

Can you please describe your boot process in detail.
(Somethink like: My boot process is: When I switch on the computer I see a number of BIOS messages.
Then it comes up with a 'GRUB' menu to select a kernel. If i do not press any key the next thing shown on screen is a background picture, with a box to select the username, when I select my name a small window is opened to enter my password...)

Please elaborate on your boot process and tell us exactly at what moment and with what text you are asked for your password, and what the responses are when you enter your password.

Revision history for this message
Tycdum (tycdum) said :
#16

I cannot reply to your question working currently abroad! I will be back on
my home computer next Saturday and will reply precisely my boot process.
Thank you in advance for your help.

On 17 February 2011 08:25, Manfred Hampl <
<email address hidden>> wrote:

> Your question #144704 on gdm in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/gdm/+question/144704
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> We should go back from discussion about potentially wrong linking to a
> bug to your real problem.
>
> When you say "my password is asked 3 times", how does that exactly look
> like?
>
> Can you please describe your boot process in detail.
> (Somethink like: My boot process is: When I switch on the computer I see a
> number of BIOS messages.
> Then it comes up with a 'GRUB' menu to select a kernel. If i do not press
> any key the next thing shown on screen is a background picture, with a box
> to select the username, when I select my name a small window is opened to
> enter my password...)
>
> Please elaborate on your boot process and tell us exactly at what moment
> and with what text you are asked for your password, and what the
> responses are when you enter your password.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/gdm/+question/144704/+confirm?answer_id=14
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/gdm/+question/144704
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Launchpad Janitor (janitor) said :
#17

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Tycdum (tycdum) said :
#18

I am back and still have the same problem. When I boot I see a box with user name and password; I answer and the same box reappears; I reply and again the same box with user name and password; I can do that as many time without result; when I reply "cancel" the boot is working and I am in and can work? of course it does not prevent me working but there is still a bug somewhere??? am I the only one with this problem???

Revision history for this message
Manfred Hampl (m-hampl) said :
#19

You can make life for the supporters easier and increase the probability of getting a useful answer by describing your problem as exact and complete as possible.
I have already asked about details of your boot process, e.g. at what moment the said input box shows up, but you decided not to provide that information.

Is this box really the very first thing you see on screen when you power up your computer?
If not, please describe what you see (and hear) before that. Please also tell us if there is any heading on top of this box, or any other text.

To give you some background why we ask that question: the 'normal' login dialog does not let you continue when you press cancel, so we have to find out what kind of 'user name and password' box that really is.

We depend on your cooperation to be able to help.

Revision history for this message
Tycdum (tycdum) said :
#20

sorry for my bad description but I am far from an expert...I will try: when I put my computer on, I see one second an image with windows xp, then an empty screen with a small --- flickering, then image of ubuntu with red points then a sound then the screen with : user name and password. I write my user name and my pass word, click enter and the same window comes again; I write again my user name and passwword; enter and the same window comes again until I clik "cancel" and I have the normal screen as if my user name works.

I do my best to answer your question. Am I clear enough or do you need more details?
Sorry but I donot always understand what is important...anyway I am very happy with ubuntu which works very well except this first problem thqt does not prevent me to work.

Thank you

Revision history for this message
Tycdum (tycdum) said :
#21

There is a mistake in my answer:::
I doin't see windows xp I see DELL!!!
sorry

On 16 February 2011 09:38, Eliah Kagan <<email address hidden>
> wrote:

> Your question #144704 on gdm in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/gdm/+question/144704
>
> Status: Open => Needs information
>
> Eliah Kagan requested for more information:
> Bug 144704 is from over three years ago and does not pertain to logging
> in. Why do you believe it's related to your present issue? Or did you
> mark it as related by accident?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/gdm/+question/144704
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Launchpad Janitor (janitor) said :
#22

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Tycdum (tycdum) said :
#23

Here again with the same problem:
when I put my computer on I see an image Dell with at the right top corner F2 set up and F12 boot
after a few seconds I have a black window with at the left top corner -
then I have the image Ubuntu with the red circles, then I hear the ubuntu music then I recieve
the window with:
enter password to unlock your login keyring
the loggin keyring did not get unlocked when you logged into your computer
password that I enter
two or three times
then either I click cancel and my computer is ready to work
or I click ok with the same result : my computer is ready to work and works well

Is somebody still ready to help me?

Revision history for this message
Manfred Hampl (m-hampl) said :
#24

Finally, after 6 weeks you posted the important information that should be the key for the solution.

Please see http://davestechsupport.com/blog/2009/01/16/how-to-remove-ubuntus-password-keyring/

Revision history for this message
Tycdum (tycdum) said :
#25

I went to the site and followed how to remove ubuntu's password keyring
1) password end encryption keys are found in Application>system> preference>passwords ans encryption keys
2)in the window I have passwords: login click open a list of : ubuntu one, gmail password, desktop couch user authentification account: gabble/jabber/tycdum0;param-password
right click on one of them: I can select properties or delete

I stop there as I don't know what I am doing
sorry

I have made another test: in terminal I type passwd and I have changed my password.
after restarting the computer I have the same box: enter password to unlock your login keyring
the loggin keyring did not get unlocked when you logged into your computer
the new password works but the same box comes again? a click on cancel and it desappears and it is open????

of course I can go on typing password two or threetimes! but I would like to understand!
Thank you for your patience

Revision history for this message
Jeruvy (jeruvy) said :
#26

As stated in the fine article:

"1) Go click Applications > Accessories > Passwords and Encryption keys
2) The[re] should be entries there listing an array of keyring password.
3) Right click on them and select change password
4) Enter the old password if you have one then leave the new password blank. (A warning message should appear)"

So you found 1), good.
2) Is telling you that you should see several entries, which appears you do good.
3) is saying 'select them one at a time, right click on each entry and select 'change password''.
4) is telling you to enter the old password and leave the new password blank. For each one. I think thats a bit silly but...

This problem seems to be initiated by doing auto-login, perhaps in a matter that did not work properly.

You may want to consider starting over with this password. Instructions can be found here. Let us know if you need more help or clarification.

http://pherricoxide.wordpress.com/2009/02/22/ubuntu-keyring-password-change/

Good luck!

Revision history for this message
Best Manfred Hampl (m-hampl) said :
#27

Just to explain what the background for a keyring password is:

There is one main password for your user account that you need for login, and which you can set up in different ways:
1. you set it up to a non-blank value, and you have to enter it when you log in - or -
2. you may set it to a blank value (not recommended) - or -
3. you set it to a non-blank value and define 'autologin', in that case you are not asked for it when logging in, but you have to enter the password whenever you do system management activities (e.g. after a 'sudo ...' command).
You change that password with the passwd command

And there are also keyrings that can have passwords for their own protection.
A keyring is some kind of safe where you can store passwords that you need for applications (like the password for your ubuntu one account, or your wireless router access data ...). You can allow Ubuntu to store all these extra passwords in a keyring, and whenever an application needs the password it reads it from the keyring (and can do that only when the keyring is unlocked by the keyring password).

You have to understand that your login password and the keyring password are independent of each other. Changing your login password (with passwd) does not do anything with the keyring password.

There are now a few different possibilities:
1. You can now e.g. set a blank password on the keyring - or -
2. Set the password on the keyring identical to your login password (as far as I know this does not work together with autologin) - or -
3. delete the keyring and let it be re-created again when you are next asked for a password for logging in to ubuntu one etc. (at that time you can set the new password on the keyring, either empty or to a certain value)

The required steps are described in the links in the messages above.

Revision history for this message
Tycdum (tycdum) said :
#28

Thank you very much! following your advice I was able to settle the problem and I even have made some progress in understanding what was happening. I am realy grateful and thank you all for your patience

Revision history for this message
Jeruvy (jeruvy) said :
#29

Great, if this solves your issue you can go ahead and mark it solved. You can always reopen it again if you like (but most of us recommend you just make a new question and link back to this one)

Cheers.

Revision history for this message
Tycdum (tycdum) said :
#30

Thanks again! I am prouid to have learn something! Good luck

On 29 March 2011 19:20, Jeruvy <email address hidden> wrote:

> Your question #144704 on gdm in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/gdm/+question/144704
>
> Jeruvy posted a new comment:
> Great, if this solves your issue you can go ahead and mark it solved.
> You can always reopen it again if you like (but most of us recommend you
> just make a new question and link back to this one)
>
> Cheers.
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Tycdum (tycdum) said :
#31