Ubuntu
evolution package

Evolution hides received mail

Asked by Tordar

Evolution worked nicely during months in Ubuntu 8.04 until one day it stopped to receive mail. After long checks I discovered that evolution downloads the received mail but it hides it somewhere.

Before posting this question I tried this:

0. Close evolution;
1. open a terminal;
2. type in 'evolution --force-shutdown'
this will completely close Evolution.
3. type 'env CAMEL_DEBUG=all evolution &> evo.log'
(without the quotes) This will restart Evolution with a trace on the email routines.
4. try to do a send/receive. Per your comments it should be an immediate failure...
5. close evolution again. This will free up the terminal.
6. look at the log file (evo.log) that was created. Somewhere in there you should see some errors.

The evo.log is a long file, which did not help me.

Any help will be appreciated.

Thank you all.

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Tordar
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Revision history for this message
Tom (tom6) said : 		#1

Is it sorting the emails into reverse date order or something? Maybe all the new emails are at the bottom of the list?

Revision history for this message
Tordar (orodrig) said : 		#2

No, independently of the order of the mails I can see that there are new mails in the Inbox thanks to the bold letters saying how many new mails I just received. In my case I just click on the Send/Received button, I can see briefly the pop-up window showing the communication bewteen Evolution and my mail server and I still get nothing.

Revision history for this message
Andre Mangan (kyphi) said : 		#3

To the right of "Inbox xxxxtotal" where it says "Show", ensure that "All Messages" is selected.

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Tordar (orodrig) said : 		#4

It was selected already. The problem persists.

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Andre Mangan (kyphi) said : 		#5

In "View", click on "Show Hidden Messages".

Check that under Edit, Preferences, your account, Edit, Receiving Email that your Username is your full email address and that on the next tab, Receiving Options, "Leave messages on server" is not ticked.

Revision history for this message
Tordar (orodrig) said : 		#6

Did that and the problem remains.

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quantenemitter (quantenemitter) said : 		#7

I assume you waited long enough? After I've activated spamassassin, evolution needs some seconds (30 to 60) for filtering my mails. Have you tried turning off spam filtering?

Revision history for this message
Tordar (orodrig) said : 		#8

Yes, I did and the problem remains. The weird thing is that next to the INBOX icon evolution says that there are 4 messages but none of them is showed in the upper right window.

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Tom (tom6) said : 		#9

Has anyone suggested trying Thunderbird instead of Evolution for emailing. It's carefully designed to have a retro look and just concentrates on the basics rather than on eye-candy. Worth a try. I'm using Thunderbird and it seems to work very well :)

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Tordar (orodrig) said : 		#10

Well, I gave it a try already and gave up because Thunderbird was telling me that the connection to the mail server was time out (?).

Any ideas?

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Tordar (orodrig) said : 		#11

Hmmmm, I just discovered that evolution tags the incoming mail as junk and sends it to the Junk folder... What's going on?

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Tordar (orodrig) said : 		#12

Well, and now I took the mails from the junk folder, moved them to the Inbox and guess what: evolution started to receive mail again! I don't understand this but at least evolution is working properly again. Thank you all for the tips and discussion. Hasta la vista babies!

Revision history for this message
Tom (tom6) said : 		#13

Brilliant, so it was just some sort of filtering rules - lol !
Nicely found and fixed. Thanks for posting the answer back here to help people in the future :)
Congrats and regards from
Tom :)

Revision history for this message
Jorge Rama (jorgehsrama) said : 		#14

I recently reinstalled Ubuntu 9.04 while preserving my /home folder and, the same thing happened. All new messages went straight to the Junk Mail Filter. In this case it was BogoFilter that was enabled.

I have disabled it and it works normally now.