Ubuntu wont shut down or restart

Asked by ep19

I have an Acer Nitro 5 that I am dual booting Ubuntu and Window on. When I am using Ubuntu, my computer has started not turning off or restarting. I ran the following diagnostic and got the following back. I am a true beginner and am not sure what to do with this information or if I am even looking in the right directions. Thanks,

lspci -nnk | egrep -i '3d|aphics|display|nouveau|nvidia|radeon|trident|vesa|vga'; uname -a; Xorg -version; sudo apt-get update; sudo apt-get install mesa-utils hardinfo fbset nux-tools inxi; inxi -F; sudo fbset -i; apt-cache show xserver-xorg | grep Version; xrandr; fglrxinfo; nvidia-settings -g |head -n 30 ; sudo lshw -short; sudo lshw -C display; dpkg -l | egrep -i 'fgl|intel|mesa|mesa-utils|nvidia|nouveau|radeon|trident|video-ati'; cat /etc/lsb-release; dmesg | egrep -i 'abort|ailed|bug|error|fail|fgl|GLX|GPU|intel|missing|nouveau|NVIDIA|radeon|segment|trident|VESA|VGA|wfb|\(EE\)|\(WW\)'; cat /proc/cpuinfo | grep -I model; cat /var/log/Xorg.0.log | egrep -i 'abort|ailed|bug|display|error|fail|fgl|GLX|GPU|intel|issing|nouveau|nvidia|radeon|segment|trident|VESA|VGA|wfb|\(EE\)|\(WW\)'; sudo dmidecode|egrep 'anufact|roduct|erial|elease'; cat /etc/X11/xorg.conf; /usr/lib/nux/unity_support_test -p; ubuntu-support-status || ubuntu-security-status ; sudo lsmod
0000:00:02.0 VGA compatible controller [0300]: Intel Corporation TigerLake-H GT1 [UHD Graphics] [8086:9a68] (rev 01)
 Subsystem: Acer Incorporated [ALI] TigerLake-H GT1 [UHD Graphics] [1025:1539]
0000:01:00.0 VGA compatible controller [0300]: NVIDIA Corporation GA107M [GeForce RTX 3050 Mobile] [10de:25a2] (rev a1)
 Kernel driver in use: nouveau
 Kernel modules: nvidiafb, nouveau
0000:01:00.1 Audio device [0403]: NVIDIA Corporation Device [10de:2291] (rev a1)
10000:e0:17.0 SATA controller [0106]: Intel Corporation Device [8086:43d3] (rev 11)
Linux ep19-Nitro-AN515-57 6.2.0-32-generic #32~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 18 10:40:13 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
/usr/lib/xorg/Xorg.wrap: Only console users are allowed to run the X server
[sudo] password for ep19:
Hit:1 http://us.archive.ubuntu.com/ubuntu jammy InRelease
Hit:2 http://us.archive.ubuntu.com/ubuntu jammy-updates InRelease
Hit:3 http://us.archive.ubuntu.com/ubuntu jammy-backports InRelease
Hit:4 http://security.ubuntu.com/ubuntu jammy-security InRelease
Hit:5 http://packages.microsoft.com/repos/code stable InRelease
Hit:6 https://dl.google.com/linux/chrome/deb stable InRelease
Hit:7 https://ppa.launchpadcontent.net/git-core/ppa/ubuntu jammy InRelease
Reading package lists... Done
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following additional packages will be installed:
  libc-dev-bin libc-devtools libc6-dev libcrypt-dev libnsl-dev libtirpc-dev
  linux-libc-dev lm-sensors manpages-dev mesa-utils-bin rpcsvc-proto tree
  zlib1g-dev
Suggested packages:
  libxml-dumper-perl glibc-doc fancontrol read-edid i2c-tools
The following NEW packages will be installed:
  fbset hardinfo inxi libc-dev-bin libc-devtools libc6-dev libcrypt-dev
  libnsl-dev libtirpc-dev linux-libc-dev lm-sensors manpages-dev mesa-utils
  mesa-utils-bin nux-tools rpcsvc-proto tree zlib1g-dev
0 upgraded, 18 newly installed, 0 to remove and 5 not upgraded.
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Get:1 http://us.archive.ubuntu.com/ubuntu jammy/main amd64 fbset amd64 2.1-32build3 [120 kB]
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Get:3 http://us.archive.ubuntu.com/ubuntu jammy-updates/main amd64 linux-libc-dev amd64 5.15.0-83.92 [1,330 kB]
Get:4 http://us.archive.ubuntu.com/ubuntu jammy/main amd64 libcrypt-dev amd64 1:4.4.27-1 [112 kB]
Get:5 http://us.archive.ubuntu.com/ubuntu jammy/main amd64 rpcsvc-proto amd64 1.4.2-0ubuntu6 [68.5 kB]
Get:6 http://us.archive.ubuntu.com/ubuntu jammy-updates/main amd64 libtirpc-dev amd64 1.3.2-2ubuntu0.1 [192 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu jammy/main amd64 libnsl-dev amd64 1.3.0-2build2 [71.3 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu jammy-updates/main amd64 libc6-dev amd64 2.35-0ubuntu3.1 [2,099 kB]
Get:9 http://us.archive.ubuntu.com/ubuntu jammy-updates/main amd64 zlib1g-dev amd64 1:1.2.11.dfsg-2ubuntu9.2 [164 kB]
Get:10 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 hardinfo amd64 0.5.1+git20180227-2.1build1 [349 kB]
Get:11 http://us.archive.ubuntu.com/ubuntu jammy-updates/main amd64 libc-devtools amd64 2.35-0ubuntu3.1 [28.9 kB]
Get:12 http://us.archive.ubuntu.com/ubuntu jammy/main amd64 manpages-dev all 5.10-1ubuntu1 [2,309 kB]
Get:13 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 mesa-utils-bin amd64 8.4.0-1ubuntu1 [53.8 kB]
Get:14 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 nux-tools amd64 4.0.8+18.10.20180623-0ubuntu4 [10.7 kB]
Get:15 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 tree amd64 2.0.2-1 [47.9 kB]
Get:16 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 inxi all 3.3.13-1-1 [283 kB]
Get:17 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 lm-sensors amd64 1:3.6.0-7ubuntu1 [91.0 kB]
Get:18 http://us.archive.ubuntu.com/ubuntu jammy/universe amd64 mesa-utils amd64 8.4.0-1ubuntu1 [1,065 kB]
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System:
  Host: ep19-Nitro-AN515-57 Kernel: 6.2.0-32-generic x86_64 bits: 64
    Desktop: GNOME 42.9 Distro: Ubuntu 22.04.3 LTS (Jammy Jellyfish)
Machine:
  Type: Laptop System: Acer product: Nitro AN515-57 v: V1.17
    serial: <superuser required>
  Mobo: TGL model: Scala_TLS v: V1.17 serial: <superuser required>
    UEFI: Insyde v: 1.17 date: 06/02/2022
Battery:
  ID-1: BAT1 charge: 40.3 Wh (76.8%) condition: 52.5/57.5 Wh (91.4%)
    volts: 15.5 min: 15.4
CPU:
  Info: 6-core model: 11th Gen Intel Core i5-11400H bits: 64 type: MT MCP
    cache: L2: 7.5 MiB
  Speed (MHz): avg: 2545 min/max: 800/4500 cores: 1: 2700 2: 2700 3: 2700
    4: 2700 5: 2700 6: 2700 7: 2700 8: 846 9: 2700 10: 2700 11: 2700 12: 2700
Graphics:
  Device-1: Intel TigerLake-H GT1 [UHD Graphics] driver: i915 v: kernel
  Device-2: NVIDIA GA107M [GeForce RTX 3050 Mobile] driver: nouveau
    v: kernel
  Device-3: Quanta HD User Facing type: USB driver: uvcvideo
  Display: wayland server: X.Org v: 1.22.1.1 with: Xwayland v: 22.1.1
    compositor: gnome-shell driver: gpu: i915 resolution: 1920x1080~144Hz
  OpenGL: renderer: Mesa Intel UHD Graphics (TGL GT1)
    v: 4.6 Mesa 23.0.4-0ubuntu1~22.04.1
Audio:
  Device-1: Intel Tiger Lake-H HD Audio driver: snd_hda_intel
  Device-2: NVIDIA driver: snd_hda_intel
  Sound Server-1: ALSA v: k6.2.0-32-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Tiger Lake PCH CNVi WiFi driver: iwlwifi
  IF: wlp0s20f3 state: up mac: f4:7b:09:6f:ad:b5
  Device-2: Realtek driver: r8169
  IF: enp2s0 state: down mac: 08:8f:c3:34:5a:44
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb
  Report: hciconfig ID: hci0 state: up address: F4:7B:09:6F:AD:B9 bt-v: 3.0
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
Drives:
  Local Storage: total: 476.94 GiB used: 19.23 GiB (4.0%)
  ID-1: /dev/nvme0n1 vendor: Western Digital
    model: PC SN530 SDBPNPZ-512G-1114 size: 476.94 GiB
Partition:
  ID-1: / size: 55.63 GiB used: 19.17 GiB (34.5%) fs: ext4
    dev: /dev/nvme0n1p5
  ID-2: /boot/efi size: 96 MiB used: 61.9 MiB (64.5%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) file: /swapfile
Sensors:
  System Temperatures: cpu: 46.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 322 Uptime: 7m Memory: 15.39 GiB used: 2.29 GiB (14.9%)
  Shell: Bash inxi: 3.3.13

mode "1920x1080"
    geometry 1920 1080 1920 1080 32
    timings 0 0 0 0 0 0 0
    accel true
    rgba 8/16,8/8,8/0,0/0
endmode

Frame buffer device information:
    Name : i915drmfb
    Address : 0
    Size : 8294400
    Type : PACKED PIXELS
    Visual : TRUECOLOR
    XPanStep : 1
    YPanStep : 1
    YWrapStep : 0
    LineLength : 7680
    Accelerator : No
Version: 1:7.7+23ubuntu2
Screen 0: minimum 16 x 16, current 1920 x 1080, maximum 32767 x 32767
XWAYLAND0 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 340mm x 190mm
   1920x1080 143.88*+
   1440x1080 143.80
   1400x1050 143.89
   1280x1024 143.79
   1280x960 143.86
   1152x864 143.92
   1024x768 143.87
   800x600 143.83
   640x480 143.85
   320x240 142.05
   1680x1050 143.88
   1440x900 143.86
   1280x800 143.84
   720x480 143.85
   640x400 143.37
   320x200 141.40
   1600x900 143.93
   1368x768 143.77
   1280x720 143.67
   1024x576 143.91
   864x486 143.63
   720x400 143.88
   640x350 143.57
fglrxinfo: command not found
Command 'nvidia-settings' not found, but can be installed with:
sudo apt install nvidia-settings
H/W path Device Class Description
==========================================================
                                system Nitro AN515-57 (0000000000000000)
/0 bus Scala_TLS
/0/0 memory 128KiB BIOS
/0/4 processor 11th Gen Intel(R) Core(TM) i5-114
/0/4/6 memory 192KiB L1 cache
/0/4/7 memory 7680KiB L2 cache
/0/4/8 memory 12MiB L3 cache
/0/5 memory 288KiB L1 cache
/0/d memory 16GiB System Memory
/0/d/0 memory 8GiB SODIMM DDR4 Synchronous 3200
/0/d/1 memory [empty]
/0/d/2 memory [empty]
/0/d/3 memory [empty]
/0/d/4 memory 8GiB SODIMM DDR4 Synchronous 3200
/0/d/5 memory [empty]
/0/d/6 memory [empty]
/0/d/7 memory [empty]
/0/100 bridge 11th Gen Core Processor Host Brid
/0/100/1 bridge 11th Gen Core Processor PCIe Cont
/0/100/1/0 /dev/fb0 display GA107M [GeForce RTX 3050 Mobile]
/0/100/1/0.1 card1 multimedia NVIDIA Corporation
/0/100/1/0.1/0 input11 input HDA NVidia HDMI/DP,pcm=3
/0/100/1/0.1/1 input12 input HDA NVidia HDMI/DP,pcm=7
/0/100/1/0.1/2 input13 input HDA NVidia HDMI/DP,pcm=8
/0/100/1/0.1/3 input14 input HDA NVidia HDMI/DP,pcm=9
/0/100/2 /dev/fb0 display TigerLake-H GT1 [UHD Graphics]
/0/100/4 generic TigerLake-LP Dynamic Tuning Proce
/0/100/8 generic GNA Scoring Accelerator module
/0/100/d bus Tiger Lake-H Thunderbolt 4 USB Co
/0/100/d/0 usb1 bus xHCI Host Controller
/0/100/d/1 usb2 bus xHCI Host Controller
/0/100/e storage Volume Management Device NVMe RAI
/0/100/14 bus Tiger Lake-H USB 3.2 Gen 2x1 xHCI
/0/100/14/0 usb3 bus xHCI Host Controller
/0/100/14/0/9 input10 multimedia HD User Facing: HD User Facing
/0/100/14/0/e communication AX201 Bluetooth
/0/100/14/1 usb4 bus xHCI Host Controller
/0/100/14.2 memory RAM memory
/0/100/14.3 wlp0s20f3 network Tiger Lake PCH CNVi WiFi
/0/100/15 bus Tiger Lake-H Serial IO I2C Contro
/0/100/15.1 bus Intel Corporation
/0/100/16 communication Tiger Lake-H Management Engine In
/0/100/17 generic Intel Corporation
/0/100/1c bridge Tiger Lake-H PCI Express Root Por
/0/100/1c/0 enp2s0 network Realtek Semiconductor Co., Ltd.
/0/100/1e communication Intel Corporation
/0/100/1e.3 bus Intel Corporation
/0/100/1f bridge Tiger Lake-H LPC/eSPI Controller
/0/100/1f/0 system PnP device PNP0c02
/0/100/1f/1 system PnP device PNP0b00
/0/100/1f/2 generic PnP device INT3f0d
/0/100/1f/3 input PnP device PNP0303
/0/100/1f/4 system PnP device PNP0c02
/0/100/1f/5 system PnP device PNP0c02
/0/100/1f/6 system PnP device PNP0c02
/0/100/1f/7 system PnP device PNP0c02
/0/100/1f.3 card0 multimedia Tiger Lake-H HD Audio Controller
/0/100/1f.3/0 input19 input HDA Intel PCH Headphone
/0/100/1f.3/1 input20 input HDA Intel PCH HDMI/DP,pcm=3
/0/100/1f.3/2 input21 input HDA Intel PCH HDMI/DP,pcm=7
/0/100/1f.3/3 input22 input HDA Intel PCH HDMI/DP,pcm=8
/0/100/1f.3/4 input23 input HDA Intel PCH HDMI/DP,pcm=9
/0/100/1f.4 bus Tiger Lake-H SMBus Controller
/0/100/1f.5 bus Tiger Lake-H SPI Controller
/0/1 generic Intel Corporation
/0/1.1 bridge Intel Corporation
/0/1.1/0 storage WD Blue SN550 NVMe SSD
/0/17 storage Intel Corporation
/1 /dev/nvme0 storage WDC PC SN530 SDBPNPZ-512G-1114
/1/0 hwmon3 disk NVMe disk
/1/2 /dev/ng0n1 disk NVMe disk
/1/1 /dev/nvme0n1 disk 512GB NVMe disk
/1/1/1 volume 99MiB Windows FAT volume
/1/1/2 /dev/nvme0n1p2 volume 15MiB reserved partition
/1/1/3 /dev/nvme0n1p3 volume 418GiB Windows NTFS volume
/1/1/4 /dev/nvme0n1p4 volume 1023MiB Windows NTFS volume
/1/1/5 /dev/nvme0n1p5 volume 56GiB EXT4 volume
/2 input0 input Lid Switch
/3 input1 input Sleep Button
/4 input15 input ELAN0521:01 04F3:31B1 Mouse
/5 input17 input ELAN0521:01 04F3:31B1 Touchpad
/6 input18 input Video Bus
/7 input2 input Power Button
/8 input3 input Power Button
/9 input4 input AT Translated Set 2 keyboard
/a input8 input Acer Wireless Radio Control
/b input9 input Acer WMI hotkeys
  *-display
       description: VGA compatible controller
       product: GA107M [GeForce RTX 3050 Mobile]
       vendor: NVIDIA Corporation
       physical id: 0
       bus info: pci@0000:01:00.0
       logical name: /dev/fb0
       version: a1
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vga_controller bus_master cap_list rom fb
       configuration: depth=32 driver=nouveau latency=0 mode=1920x1080 visual=truecolor xres=1920 yres=1080
       resources: iomemory:600-5ff iomemory:610-60f irq:177 memory:52000000-52ffffff memory:6000000000-60ffffffff memory:6100000000-6101ffffff ioport:4000(size=128) memory:53080000-530fffff
  *-display
       description: VGA compatible controller
       product: TigerLake-H GT1 [UHD Graphics]
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       logical name: /dev/fb0
       version: 01
       width: 64 bits
       clock: 33MHz
       capabilities: pciexpress msi pm vga_controller bus_master cap_list rom fb
       configuration: depth=32 driver=i915 latency=0 resolution=1920,1080
       resources: iomemory:610-60f iomemory:400-3ff irq:178 memory:6104000000-6104ffffff memory:4000000000-400fffffff ioport:5000(size=64) memory:c0000-dffff memory:4010000000-4016ffffff memory:4020000000-40ffffffff
ii firmware-sof-signed 2.0-1ubuntu4.1 all Intel SOF firmware - signed
ii gir1.2-ibus-1.0:amd64 1.5.26-4 amd64 Intelligent Input Bus - introspection data
ii ibus 1.5.26-4 amd64 Intelligent Input Bus - core
ii ibus-data 1.5.26-4 all Intelligent Input Bus - data files
ii ibus-gtk:amd64 1.5.26-4 amd64 Intelligent Input Bus - GTK2 support
ii ibus-gtk3:amd64 1.5.26-4 amd64 Intelligent Input Bus - GTK3 support
ii ibus-gtk4:amd64 1.5.26-4 amd64 Intelligent Input Bus - GTK4 support
ii intel-microcode 3.20230808.0ubuntu0.22.04.1 amd64 Processor microcode firmware for Intel CPUs
ii iucode-tool 2.3.1-1build1 amd64 Intel processor microcode tool
ii libdrm-intel1:amd64 2.4.113-2~ubuntu0.22.04.1 amd64 Userspace interface to intel-specific kernel DRM services -- runtime
ii libdrm-nouveau2:amd64 2.4.113-2~ubuntu0.22.04.1 amd64 Userspace interface to nouveau-specific kernel DRM services -- runtime
ii libdrm-radeon1:amd64 2.4.113-2~ubuntu0.22.04.1 amd64 Userspace interface to radeon-specific kernel DRM services -- runtime
ii libegl-mesa0:amd64 23.0.4-0ubuntu1~22.04.1 amd64 free implementation of the EGL API -- Mesa vendor library
ii libgl1-mesa-dri:amd64 23.0.4-0ubuntu1~22.04.1 amd64 free implementation of the OpenGL API -- DRI modules
ii libglapi-mesa:amd64 23.0.4-0ubuntu1~22.04.1 amd64 free implementation of the GL API -- shared library
ii libglu1-mesa:amd64 9.0.2-1 amd64 Mesa OpenGL utility library (GLU)
ii libglx-mesa0:amd64 23.0.4-0ubuntu1~22.04.1 amd64 free implementation of the OpenGL API -- GLX vendor library
ii libibus-1.0-5:amd64 1.5.26-4 amd64 Intelligent Input Bus - shared library
ii libipt2 2.0.5-1 amd64 Intel Processor Trace Decoder Library
ii mesa-utils 8.4.0-1ubuntu1 amd64 Miscellaneous Mesa utilities -- symlinks
ii mesa-utils-bin:amd64 8.4.0-1ubuntu1 amd64 Miscellaneous Mesa utilities -- native applications
ii mesa-vulkan-drivers:amd64 23.0.4-0ubuntu1~22.04.1 amd64 Mesa Vulkan graphics drivers
ii python3-ibus-1.0 1.5.26-4 all Intelligent Input Bus - introspection overrides for Python (Python 3)
ii xserver-xorg-video-ati 1:19.1.0-2ubuntu1 amd64 X.Org X server -- AMD/ATI display driver wrapper
ii xserver-xorg-video-intel 2:2.99.917+git20210115-1 amd64 X.Org X server -- Intel i8xx, i9xx display driver
ii xserver-xorg-video-nouveau 1:1.0.17-2build1 amd64 X.Org X server -- Nouveau display driver
ii xserver-xorg-video-radeon 1:19.1.0-2ubuntu1 amd64 X.Org X server -- AMD/ATI Radeon display driver
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=22.04
DISTRIB_CODENAME=jammy
DISTRIB_DESCRIPTION="Ubuntu 22.04.3 LTS"
dmesg: read kernel buffer failed: Operation not permitted
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
model : 141
model name : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz
cat: /var/log/Xorg.0.log: No such file or directory
 Release Date: 06/02/2022
 Manufacturer: Acer
 Product Name: Nitro AN515-57
 Serial Number: NHQEMAA0041501B31A3400
 Manufacturer: TGL
 Product Name: Scala_TLS
 Serial Number: NBQEM11002150DABEF3400
 Manufacturer: Acer
 Serial Number: Chassis Serial Number
 Manufacturer: Intel(R) Corporation
 Serial Number: To Be Filled By O.E.M.
 Manufacturer: Samsung
 Serial Number: 482DB810
 Module Manufacturer ID: Bank 1, Hex 0xCE
 Module Product ID: Unknown
 Memory Subsystem Controller Manufacturer ID: Unknown
 Memory Subsystem Controller Product ID: Unknown
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Module Manufacturer ID: Unknown
 Module Product ID: Unknown
 Memory Subsystem Controller Manufacturer ID: Unknown
 Memory Subsystem Controller Product ID: Unknown
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Module Manufacturer ID: Unknown
 Module Product ID: Unknown
 Memory Subsystem Controller Manufacturer ID: Unknown
 Memory Subsystem Controller Product ID: Unknown
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Module Manufacturer ID: Unknown
 Module Product ID: Unknown
 Memory Subsystem Controller Manufacturer ID: Unknown
 Memory Subsystem Controller Product ID: Unknown
 Manufacturer: Samsung
 Serial Number: 482DB483
 Module Manufacturer ID: Bank 1, Hex 0xCE
 Module Product ID: Unknown
 Memory Subsystem Controller Manufacturer ID: Unknown
 Memory Subsystem Controller Product ID: Unknown
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Module Manufacturer ID: Unknown
 Module Product ID: Unknown
 Memory Subsystem Controller Manufacturer ID: Unknown
 Memory Subsystem Controller Product ID: Unknown
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Module Manufacturer ID: Unknown
 Module Product ID: Unknown
 Memory Subsystem Controller Manufacturer ID: Unknown
 Memory Subsystem Controller Product ID: Unknown
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Module Manufacturer ID: Unknown
 Module Product ID: Unknown
 Memory Subsystem Controller Manufacturer ID: Unknown
 Memory Subsystem Controller Product ID: Unknown
  Debug Use USB(Disabled:Serial)
cat: /etc/X11/xorg.conf: No such file or directory
OpenGL vendor string: Intel
OpenGL renderer string: Mesa Intel(R) UHD Graphics (TGL GT1)
OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.0.4-0ubuntu1~22.04.1

Not software rendered: yes
Not blacklisted: yes
GLX fbconfig: yes
GLX texture from pixmap: yes
GL npot or rect textures: yes
GL vertex program: yes
GL fragment program: yes
GL vertex buffer object: yes
GL framebuffer object: yes
GL version is 1.4+: yes

Unity 3D supported: yes
ubuntu-support-status: command not found
This command has been replaced with 'pro security-status'.
1659 packages installed:
     1648 packages from Ubuntu Main/Restricted repository
     7 packages from Ubuntu Universe/Multiverse repository
     4 packages from third parties

To get more information about the packages, run
    pro security-status --help
for a list of available options.

This machine is receiving security patching for Ubuntu Main/Restricted
repository until 2027.
This machine is NOT attached to an Ubuntu Pro subscription.

Ubuntu Pro with 'esm-infra' enabled provides security updates for
Main/Restricted packages until 2032.

Ubuntu Pro with 'esm-apps' enabled provides security updates for
Universe/Multiverse packages until 2032.

Try Ubuntu Pro with a free personal subscription on up to 5 machines.
Learn more at https://ubuntu.com/pro

Module Size Used by
rfcomm 98304 4
ccm 20480 6
snd_hda_codec_realtek 192512 1
snd_hda_codec_generic 118784 1 snd_hda_codec_realtek
ledtrig_audio 16384 1 snd_hda_codec_generic
intel_tcc_cooling 16384 0
x86_pkg_temp_thermal 20480 0
intel_powerclamp 24576 0
coretemp 24576 0
kvm_intel 503808 0
joydev 32768 0
kvm 1347584 1 kvm_intel
irqbypass 16384 1 kvm
crct10dif_pclmul 16384 1
polyval_clmulni 16384 0
polyval_generic 16384 1 polyval_clmulni
ghash_clmulni_intel 16384 0
sha512_ssse3 53248 0
aesni_intel 397312 4
crypto_simd 20480 1 aesni_intel
cryptd 28672 2 crypto_simd,ghash_clmulni_intel
cmac 16384 4
algif_hash 20480 1
algif_skcipher 16384 1
af_alg 32768 6 algif_hash,algif_skcipher
snd_sof_pci_intel_tgl 16384 0
snd_sof_intel_hda_common 188416 1 snd_sof_pci_intel_tgl
soundwire_intel 57344 1 snd_sof_intel_hda_common
soundwire_generic_allocation 16384 1 soundwire_intel
soundwire_cadence 40960 1 soundwire_intel
snd_sof_intel_hda 24576 1 snd_sof_intel_hda_common
snd_sof_pci 24576 2 snd_sof_intel_hda_common,snd_sof_pci_intel_tgl
snd_sof_xtensa_dsp 16384 1 snd_sof_intel_hda_common
snd_sof 311296 3 snd_sof_pci,snd_sof_intel_hda_common,snd_sof_intel_hda
snd_sof_utils 20480 1 snd_sof
snd_soc_hdac_hda 24576 1 snd_sof_intel_hda_common
snd_hda_ext_core 36864 3 snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_sof_intel_hda
snd_soc_acpi_intel_match 77824 2 snd_sof_intel_hda_common,snd_sof_pci_intel_tgl
snd_soc_acpi 16384 2 snd_soc_acpi_intel_match,snd_sof_intel_hda_common
soundwire_bus 110592 3 soundwire_intel,soundwire_generic_allocation,soundwire_cadence
bnep 32768 2
snd_soc_core 417792 4 soundwire_intel,snd_sof,snd_sof_intel_hda_common,snd_soc_hdac_hda
snd_compress 28672 1 snd_soc_core
snd_hda_codec_hdmi 94208 2
ac97_bus 16384 1 snd_soc_core
snd_pcm_dmaengine 20480 1 snd_soc_core
snd_hda_intel 61440 4
snd_intel_dspcfg 36864 3 snd_hda_intel,snd_sof,snd_sof_intel_hda_common
snd_intel_sdw_acpi 20480 2 snd_sof_intel_hda_common,snd_intel_dspcfg
snd_hda_codec 204800 6 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda,snd_sof_intel_hda
snd_hda_core 135168 9 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_sof_intel_hda
iwlmvm 729088 0
snd_hwdep 20480 1 snd_hda_codec
i915 3883008 18
nouveau 2826240 1
snd_pcm 192512 11 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,soundwire_intel,snd_sof,snd_sof_intel_hda_common,snd_compress,snd_soc_core,snd_sof_utils,snd_hda_core,snd_pcm_dmaengine
mac80211 1617920 1 iwlmvm
mxm_wmi 16384 1 nouveau
snd_seq_midi 20480 0
drm_ttm_helper 16384 1 nouveau
drm_buddy 20480 1 i915
snd_seq_midi_event 16384 1 snd_seq_midi
ttm 110592 3 drm_ttm_helper,i915,nouveau
snd_rawmidi 53248 1 snd_seq_midi
btusb 69632 0
uvcvideo 139264 0
drm_display_helper 212992 2 i915,nouveau
binfmt_misc 24576 1
snd_seq 94208 2 snd_seq_midi,snd_seq_midi_event
libarc4 16384 1 mac80211
btrtl 28672 1 btusb
videobuf2_vmalloc 20480 1 uvcvideo
cec 94208 2 drm_display_helper,i915
mei_hdcp 28672 0
mei_pxp 20480 0
videobuf2_memops 20480 1 videobuf2_vmalloc
snd_seq_device 16384 3 snd_seq,snd_seq_midi,snd_rawmidi
btbcm 24576 1 btusb
rc_core 77824 1 cec
videobuf2_v4l2 36864 1 uvcvideo
processor_thermal_device_pci_legacy 16384 0
intel_rapl_msr 20480 0
snd_timer 49152 2 snd_seq,snd_pcm
btintel 53248 1 btusb
processor_thermal_device 24576 1 processor_thermal_device_pci_legacy
iwlwifi 569344 1 iwlmvm
drm_kms_helper 249856 3 drm_display_helper,i915,nouveau
videodev 323584 2 videobuf2_v4l2,uvcvideo
btmtk 16384 1 btusb
processor_thermal_rfim 28672 1 processor_thermal_device
i2c_algo_bit 16384 2 i915,nouveau
nls_iso8859_1 16384 1
rapl 20480 0
processor_thermal_mbox 16384 2 processor_thermal_rfim,processor_thermal_device
syscopyarea 16384 1 drm_kms_helper
videobuf2_common 86016 4 videobuf2_vmalloc,videobuf2_v4l2,uvcvideo,videobuf2_memops
snd 135168 22 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_sof,snd_timer,snd_compress,snd_soc_core,snd_pcm,snd_rawmidi
bluetooth 1036288 34 btrtl,btmtk,btintel,btbcm,bnep,btusb,rfcomm
input_leds 16384 0
spi_nor 131072 0
acer_wmi 36864 0
mei_me 57344 2
processor_thermal_rapl 20480 1 processor_thermal_device
cfg80211 1241088 3 iwlmvm,iwlwifi,mac80211
sysfillrect 20480 1 drm_kms_helper
intel_rapl_common 40960 2 intel_rapl_msr,processor_thermal_rapl
ecdh_generic 16384 2 bluetooth
intel_cstate 24576 0
mc 81920 4 videodev,videobuf2_v4l2,uvcvideo,videobuf2_common
serio_raw 20480 0
wmi_bmof 16384 0
sparse_keymap 16384 1 acer_wmi
hid_multitouch 36864 0
mei 167936 5 mei_hdcp,mei_pxp,mei_me
8250_dw 20480 0
mtd 98304 1 spi_nor
ecc 45056 1 ecdh_generic
sch_fq_codel 24576 2
soundcore 16384 1 snd
sysimgblt 20480 1 drm_kms_helper
intel_soc_dts_iosf 20480 1 processor_thermal_device_pci_legacy
int3403_thermal 20480 0
int340x_thermal_zone 20480 2 int3403_thermal,processor_thermal_device
int3400_thermal 24576 0
acpi_thermal_rel 16384 1 int3400_thermal
mac_hid 16384 0
acpi_pad 184320 0
acer_wireless 20480 0
msr 16384 0
parport_pc 53248 0
ppdev 24576 0
lp 28672 0
ramoops 36864 0
drm 696320 13 drm_kms_helper,drm_display_helper,drm_buddy,drm_ttm_helper,i915,ttm,nouveau
pstore_blk 16384 0
parport 73728 3 parport_pc,lp,ppdev
reed_solomon 28672 1 ramoops
pstore_zone 36864 1 pstore_blk
efi_pstore 16384 0
ip_tables 36864 0
x_tables 65536 1 ip_tables
autofs4 57344 2
spi_pxa2xx_platform 36864 0
nvme 61440 2
dw_dmac 16384 0
nvme_core 204800 3 nvme
ahci 49152 0
hid_generic 16384 0
dw_dmac_core 36864 1 dw_dmac
nvme_common 28672 1 nvme_core
libahci 57344 1 ahci
intel_lpss_pci 28672 2
i2c_hid_acpi 16384 0
r8169 114688 0
spi_intel_pci 16384 0
i2c_i801 40960 0
intel_lpss 16384 1 intel_lpss_pci
crc32_pclmul 16384 0
xhci_pci 24576 0
i2c_hid 40960 1 i2c_hid_acpi
video 69632 3 acer_wmi,i915,nouveau
realtek 36864 1
spi_intel 32768 1 spi_intel_pci
i2c_smbus 20480 1 i2c_i801
idma64 20480 0
vmd 24576 0
xhci_pci_renesas 20480 1 xhci_pci
hid 176128 3 i2c_hid,hid_multitouch,hid_generic
wmi 40960 5 video,acer_wmi,wmi_bmof,mxm_wmi,nouveau
pinctrl_tigerlake 32768 1

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
ep19
Solved:
Last query:
Last reply:
Revision history for this message
Manfred Hampl (m-hampl) said :
#1

What exactly happens when you try shutting down?

Revision history for this message
ep19 (ep19) said :
#2

When I try to shutdown or restart, my computer will go to the shutdown screen with Ubuntu on it and then it never actually turns off or restarts. I end up having to force it to shutdown by holding the power key.

Revision history for this message
Manfred Hampl (m-hampl) said :
#3

What happens, when you open a terminal window and issue the command

sudo shutdown

Revision history for this message
ep19 (ep19) said :
#4

Then same thing happens. The computer looks like it is shutting down and the stops on closing screen and never shuts down.

Revision history for this message
Manfred Hampl (m-hampl) said :
#5

What is the last thing what the computer shows, when trying to shutdown?

What happens when you press 'esc' in that status?

Revision history for this message
ep19 (ep19) said :
#6

I think I finally figured it out. I changed drivers for the video card from the Nouveau to the NVIDIA and it stopped, and will shutdown normally. Before I changed the drivers I would see a screen that said ACER with UBUNTU under it, it would just be stuck there. ESC would do nothing.

Revision history for this message
ep19 (ep19) said :
#7

I changed drivers for the video card from the Nouveau to the NVIDIA and it stopped, and will shutdown normally.