Apple Music Error msg - An Error Occurred. Something went wrong. Please refresh the page and try again

Asked by Christine Schelp

I am trying to run Apple Music on Ubuntu. After I sign on and try to play any music I get an error: An Error Occurred. Something went wrong. Please refresh the page and try again. I used to be able to run this web-based program without any issues. Suddenly I am unable to play anything. Not apple's music nor mine. Before it always loaded up and I played music. Now I can click on music and, no matter which part of the app I'm on, it won't do anything other than give me the error message. I then hit ok only to try again and it still doesn't work. My apple sign on is correct. I'm not sure what to do. This has been going on for a few weeks. I reinstalled the OS for my machine after this started because I was having general problems. Even with the software being reinstalled and newer version, I still cannot play anything on Apple Music app. My other apps all work fine. Appreciate your help!

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Ubuntu Edit question
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Bernard Stafford (bernard010) said :
#1

Please close as duplicate of +question/707646

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actionparsnip (andrew-woodhead666) said :
#2

What application are you using to play Apple Music? Is it a web browser or an actual application?
What is the output of:

lsb_release -a; uname -a

Thanks

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actionparsnip (andrew-woodhead666) said :
#3

Ah duplicate, will post there too. Ignore

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Lilalila Yan (lilalilayan) said (last edit ):
#4

If you have problems with Apple Music on Ubuntu:

Clear browser cache and cookies.
Try another browser.
Disable browser extensions.
Update your browser.
Use a different user profile.
Check for errors in the browser console.
Restart your router/network.
Try a VPN or another network.
Contact Apple Support if the problem persists.
Another way is to listen to and download music from another website. Example: https://ringtonecc.com/ Website to download free ringtones that you should try

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