18.04.03 LTS Server Installer does not recognize disk while Desktop Installer does

Asked by Pathway

I was attempting to install Ubuntu Server 18.04.03 to an older machine. I burned the ISO image to a DVD and attempted to install via a USB CD-ROM. The only disk in the machine was a 120GB Seagate IDE disk. In Bios, all settings were set to AHCI and the disk was clearly visible and selectable in the boot-order selection. I had also previously run a check using SeaTools to ensure the driver was OK (SMART OK, short and long test PASSED).

The installer failed to identify any target media for installation. I found no way to overcome this. Things I tried:
- Changing the jumper from Master to CS and varying the position of the drive on the cable
- Wiping the disk of previous (Windows) partitions using gparted from a bootable utility CD
- Playing with various BIOS options (from AHCI to IDE etc)

What I noticed:
- If I used alt-F2 to drop into a shell when faced with the "could not find a media.." message, I ran fdisk -l and the drive was recognized and reported without issue.
- When I attempted to install Ubuntu Desktop 18.04.03, Ubiquity found the drive and installed on it with no problems whatsoever. I changed nothing between my attempt to install Server and my successful installation of Desktop
- After the Desktop installation, I again attempted to install Server. The installer was still unable to find the media.

Is this reasonable or, as I expect, a bug?

I would like to post this as a bug (I didn't see anything similar in LaunchPad), but I don't want to burden the devs if this is somehow expected behavior.

P.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
Pathway
Solved:
Last query:
Last reply:
Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

If you press CTRL + ALT + F2 in the installer you should be able to run the fdisk command to detect the drive. Does this help?

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#2

How does the disk connect to the system? Is it a separate controller card etc?

Revision history for this message
Pathway (pathway) said :
#3

Hi there.

As I wrote above, I did drop to a shell and ran fdisk -l. The disk does indeed show up.

The disk is connected directly to the motherboard, no additional controller cards or anything.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#4

Sounds like its not coming up before the installer gets loaded.

Do you have the latest BIOS

Revision history for this message
Pathway (pathway) said :
#5

I am not certain. I think so, but I will be in a position to verify in ~6-7 hrs.

My focus however is on the fact that the Desktop installer sees it and proceeds without any issues. Shouldn't there be a common code-base for this sort of thing between the different versions? Or at least a code-base with common requirements?

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#6

You could report a bug. I'm glad you have a workaround though

Revision history for this message
Pathway (pathway) said :
#7

Yeah, thanks, no issue for me, I'm already working. This was just for the benefit of the community. If you think it does look like a bug, I'll go ahead and submit one against the debian-installer package, as instructed here: https://launchpad.net/~ubuntu-installer