Update-notiifier - Failure to download extra data file

Maybe the problem is with accepting the license.

execute the following commands in a terminal window:

uname -a
lsb_release -crid
sudo apt-get update
sudo apt-get dist-upgrade
dpkg -l ttf-mscorefonts-installer

and then select all output (with the terminal window's menu command "edit - select all", copy it ("edit - copy") and paste everything into this question document that we can verify the results.

obert@robert-desktop:~$ uname -a
Linux robert-desktop 4.15.0-33-generic #36-Ubuntu SMP Wed Aug 15 13:44:35 UTC 2018 i686 i686 i686 GNU/Linux
robert@robert-desktop:~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 18.04.1 LTS
Release: 18.04
Codename: bionic
robert@robert-desktop:~$ sudo apt-get update
[sudo] password for robert:
Get:1 http://security.ubuntu.com/ubuntu bionic-security InRelease [83.2 kB]
Hit:2 http://archive.canonical.com/ubuntu bionic InRelease
Hit:3 http://ca.archive.ubuntu.com/ubuntu bionic InRelease
Get:4 http://ca.archive.ubuntu.com/ubuntu bionic-updates InRelease [88.7 kB]
Hit:5 http://archive.canonical.com bionic InRelease
Get:6 http://security.ubuntu.com/ubuntu bionic-security/main Sources [46.1 kB]
Get:7 http://security.ubuntu.com/ubuntu bionic-security/main i386 Packages [129 kB]
Get:8 http://ca.archive.ubuntu.com/ubuntu bionic-updates/universe Sources [58.5 kB]
Get:9 http://security.ubuntu.com/ubuntu bionic-security/main Translation-en [61.3 kB]
Get:10 http://ca.archive.ubuntu.com/ubuntu bionic-updates/main Sources [160 kB]
Get:11 http://ca.archive.ubuntu.com/ubuntu bionic-updates/main i386 Packages [273 kB]
Get:12 http://ca.archive.ubuntu.com/ubuntu bionic-updates/main Translation-en [115 kB]
Get:13 http://ca.archive.ubuntu.com/ubuntu bionic-updates/universe i386 Packages [173 kB]
Fetched 1,187 kB in 3s (411 kB/s)
Reading package lists... Done
robert@robert-desktop:~$ sudo apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages will be upgraded:
  gnome-initial-setup libx11-6 libx11-data libx11-xcb1 python3-distupgrade
  ubuntu-release-upgrader-core ubuntu-release-upgrader-gtk
7 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 2,074 kB/2,213 kB of archives.
After this operation, 4,096 B disk space will be freed.
Do you want to continue? [Y/n] y
Get:1 http://ca.archive.ubuntu.com/ubuntu bionic-updates/main i386 libx11-data all 2:1.6.4-3ubuntu0.1 [113 kB]
Get:2 http://ca.archive.ubuntu.com/ubuntu bionic-updates/main i386 libx11-6 i386 2:1.6.4-3ubuntu0.1 [595 kB]
Get:3 http://ca.archive.ubuntu.com/ubuntu bionic-updates/main i386 gnome-initial-setup i386 3.28.0-2ubuntu6.16.04.2 [1,357 kB]
Get:4 http://ca.archive.ubuntu.com/ubuntu bionic-updates/main i386 libx11-xcb1 i386 2:1.6.4-3ubuntu0.1 [9,548 B]
Fetched 2,074 kB in 1s (1,604 kB/s)
(Reading database ... 237440 files and directories currently installed.)
Preparing to unpack .../0-libx11-data_2%3a1.6.4-3ubuntu0.1_all.deb ...
Unpacking libx11-data (2:1.6.4-3ubuntu0.1) over (2:1.6.4-3) ...
Preparing to unpack .../1-libx11-6_2%3a1.6.4-3ubuntu0.1_i386.deb ...
Unpacking libx11-6:i386 (2:1.6.4-3ubuntu0.1) over (2:1.6.4-3) ...
Preparing to unpack .../2-ubuntu-release-upgrader-gtk_1%3a18.04.25_all.deb ...
Unpacking ubuntu-release-upgrader-gtk (1:18.04.25) over (1:18.04.24) ...
Preparing to unpack .../3-ubuntu-release-upgrader-core_1%3a18.04.25_all.deb ...
Unpacking ubuntu-release-upgrader-core (1:18.04.25) over (1:18.04.24) ...
Preparing to unpack .../4-python3-distupgrade_1%3a18.04.25_all.deb ...
Unpacking python3-distupgrade (1:18.04.25) over (1:18.04.24) ...
Preparing to unpack .../5-gnome-initial-setup_3.28.0-2ubuntu6.16.04.2_i386.deb ...
Unpacking gnome-initial-setup (3.28.0-2ubuntu6.16.04.2) over (3.28.0-2ubuntu6.16.04.1) ...
Preparing to unpack .../6-libx11-xcb1_2%3a1.6.4-3ubuntu0.1_i386.deb ...
Unpacking libx11-xcb1:i386 (2:1.6.4-3ubuntu0.1) over (2:1.6.4-3) ...
Processing triggers for mime-support (3.60ubuntu1) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.1) ...
Setting up libx11-xcb1:i386 (2:1.6.4-3ubuntu0.1) ...
Processing triggers for libc-bin (2.27-3ubuntu1) ...
/sbin/ldconfig.real: Warning: ignoring configuration file that cannot be opened: /etc/ld.so.conf.d/nvidia_settings.conf: No such file or directory
/sbin/ldconfig.real: Warning: ignoring configuration file that cannot be opened: /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf: No such file or directory
Setting up gnome-initial-setup (3.28.0-2ubuntu6.16.04.2) ...
Installing new version of config file /etc/xdg/autostart/gnome-initial-setup-first-login.desktop ...
Processing triggers for man-db (2.8.3-2) ...
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Setting up libx11-data (2:1.6.4-3ubuntu0.1) ...
Setting up python3-distupgrade (1:18.04.25) ...
Setting up libx11-6:i386 (2:1.6.4-3ubuntu0.1) ...
Setting up ubuntu-release-upgrader-core (1:18.04.25) ...
Processing triggers for bamfdaemon (0.5.3+18.04.20180207.2-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
Setting up ubuntu-release-upgrader-gtk (1:18.04.25) ...
Processing triggers for libc-bin (2.27-3ubuntu1) ...
/sbin/ldconfig.real: Warning: ignoring configuration file that cannot be opened: /etc/ld.so.conf.d/nvidia_settings.conf: No such file or directory
/sbin/ldconfig.real: Warning: ignoring configuration file that cannot be opened: /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf: No such file or directory
robert@robert-desktop:~$ dpkg -l ttf-mscorefonts-installer
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
ii ttf-mscorefont 3.6ubuntu2 all Installer for Microsoft TrueType
robert@robert-desktop:~$
0*$ byobu-shell robert@robert-desktop 192.168.0.19 Menu:<F9>

HERE YOU GO Manfred!!

According to dpkg the ttf-mscorefonts-installer package is fully installed, and I do not see any request for downloading data.

Do you still see the "Failure to download extra data files" message?

(Remark: There are two warnings from ldconfig about file inconsistencies. If you want, I can try to help getting rid of them.)

Yes, I'm still getting the "Failure to download extra data files" from the update notifier.
Right now I don't even get the "Need to Authenticate" message.

Yes, lets get rid of those warnings.

Can you please provide the full text of the message(s) that you see in update-notifier about that download problem, or eventually create a screen shot and upload it to some image hosting service for public access and paste the link here?

For the ldconfig message:

What is the output of the commands
cat /etc/ld.so.conf.d/nvidia_settings.conf
cat /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf

Here is the output you wanted.
robert@robert-desktop:~$ cat /etc/ld.so.conf.d/nvidia_settings.conf
cat: /etc/ld.so.conf.d/nvidia_settings.conf: No such file or directory
robert@robert-desktop:~$ cat /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf
cat: /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf: No such file or directory

Could the update notifier problem be related to the nvidia_settings.conf file. I have had strange things happen because of nvidia in the past.

I forgot to mention all the text of the messages I see for update-notifier are what was listed when I first open the problem report. I hope that answers your question.

I do not think hat these two issues are related.

For the ldconfig warnings:
What is the output of the command
ls -l /etc/ld.so.conf.d/

And for the fonts problem, try the command

sudo apt-get install --reinstall ttf-mscorefonts-installer

If you get a screen requesting to accept the license, you have to navigate with the tab, space and enter keys.

In any case please copy/paste all output that you get into this question document.

The output of ls -l /etc/ld.so.conf.d/ is:

robert@robert-desktop:~$ ls -l /etc/ld.so.conf.d/
total 12
-rw-rw-r-- 1 root root 36 Mar 24 2014 fakeroot-i386-linux-gnu.conf
-rw-r--r-- 1 root root 168 Apr 16 15:14 i386-linux-gnu.conf
-rw-r--r-- 1 root root 44 Apr 22 2010 libc.conf
lrwxrwxrwx 1 root root 38 Apr 28 2013 nvidia_settings.conf -> /etc/alternatives/nvidia_settings_conf
lrwxrwxrwx 1 root root 42 Nov 12 2016 x86_64-linux-gnu_GL.conf -> /etc/alternatives/x86_64-linux-gnu_gl_conf
r

The putput from sudo apt-get install --reinstall ttf-mscorefonts-installer is:

sudo apt-get install --reinstall ttf-mscorefonts-installer
[sudo] password for robert:
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 1 reinstalled, 0 to remove and 0 not upgraded.
Need to get 0 B/27.6 kB of archives.
After this operation, 0 B of additional disk space will be used.
Preconfiguring packages ...
(Reading database ... 237440 files and directories currently installed.)
Preparing to unpack .../ttf-mscorefonts-installer_3.6ubuntu2_all.deb ...
mscorefonts-eula license has already been accepted
Unpacking ttf-mscorefonts-installer (3.6ubuntu2) over (3.6ubuntu2) ...
Processing triggers for update-notifier-common (3.192.1.3) ...
ttf-mscorefonts-installer: processing...
ttf-mscorefonts-installer: downloading http://downloads.sourceforge.net/corefonts/andale32.exe
Get:1 http://downloads.sourceforge.net/corefonts/andale32.exe [198 kB]
Fetched 198 kB in 1s (252 kB/s)
ttf-mscorefonts-installer: downloading http://downloads.sourceforge.net/corefonts/arial32.exe
Get:1 http://downloads.sourceforge.net/corefonts/arial32.exe [554 kB]
Fetched 554 kB in 1s (838 kB/s)
ttf-mscorefonts-installer: downloading http://downloads.sourceforge.net/corefonts/arialb32.exe
Err:1 http://downloads.sourceforge.net/corefonts/arialb32.exe
  Redirection from https to 'http://downloads.sourceforge.net/mirrorproblem?failedmirror=cfhcable.dl.sourceforge.net' is forbidden [IP: 146.71.73.6 443]
E: Failed to fetch https://cfhcable.dl.sourceforge.net/project/corefonts/the fonts/final/arialb32.exe Redirection from https to 'http://downloads.sourceforge.net/mirrorproblem?failedmirror=cfhcable.dl.sourceforge.net' is forbidden [IP: 146.71.73.6 443]
E: Download Failed
Setting up ttf-mscorefonts-installer (3.6ubuntu2) ...
Processing triggers for fontconfig (2.12.6-0ubuntu2) ...

It looks to me as though the problem is with sourceforge.net. The command didn't ask me for any licensing information.

ok.

For the ldconfig warnings:
What is the output of the commands
ls -ld /etc/alternatives/n*
ls -ld /etc/alternatives/x*

And for the fonts problem, repeat the command

sudo apt-get install --reinstall ttf-mscorefonts-installer

another two times. Do you always receive the same error message?
I agree with you that this seems to be a sourceforge problem and nothing related to your system.

The output of the two commands follows|

The first is:
robert@robert-desktop:~$ ls -ld /etc/alternatives/n*
lrwxrwxrwx 1 root root 13 May 12 2010 /etc/alternatives/nawk -> /usr/bin/gawk
lrwxrwxrwx 1 root root 29 May 12 2010 /etc/alternatives/nawk.1.gz -> /usr/share/man/man1/gawk.1.gz
lrwxrwxrwx 1 root root 15 May 12 2010 /etc/alternatives/nc -> /bin/nc.openbsd
lrwxrwxrwx 1 root root 35 May 12 2010 /etc/alternatives/nc.1.gz -> /usr/share/man/man1/nc_openbsd.1.gz
lrwxrwxrwx 1 root root 15 May 12 2010 /etc/alternatives/netcat -> /bin/nc.openbsd
lrwxrwxrwx 1 root root 35 May 12 2010 /etc/alternatives/netcat.1.gz -> /usr/share/man/man1/nc_openbsd.1.gz
lrwxrwxrwx 1 root root 37 Jul 29 2016 /etc/alternatives/netrc.5.gz -> /usr/share/man/man5/netkit-netrc.5.gz
lrwxrwxrwx 1 root root 24 Apr 28 2011 /etc/alternatives/newt-palette -> /etc/newt/palette.ubuntu
lrwxrwxrwx 1 root root 51 Apr 28 2013 /etc/alternatives/nvctrl_include -> /usr/lib/nvidia-settings-304-updates/include/NVCtrl
lrwxrwxrwx 1 root root 56 Apr 28 2013 /etc/alternatives/nvidia_settings -> /usr/lib/nvidia-settings-304-updates/bin/nvidia-settings
lrwxrwxrwx 1 root root 47 Apr 28 2013 /etc/alternatives/nvidia_settings_conf -> /usr/lib/nvidia-settings-304-updates/ld.so.conf
robert@robert-desktop:~$

the second is:
robert@robert-desktop:~$ ls -ld /etc/alternatives/x*
lrwxrwxrwx 1 root root 34 Nov 12 2016 /etc/alternatives/x86_64-linux-gnu_gl_conf -> /usr/lib/nvidia-340/alt_ld.so.conf
lrwxrwxrwx 1 root root 39 May 12 2010 /etc/alternatives/x-cursor-theme -> /usr/share/icons/DMZ-White/cursor.theme
lrwxrwxrwx 1 root root 22 May 12 2010 /etc/alternatives/x-session-manager -> /usr/bin/gnome-session
lrwxrwxrwx 1 root root 38 May 12 2010 /etc/alternatives/x-session-manager.1.gz -> /usr/share/man/man1/gnome-session.1.gz
lrwxrwxrwx 1 root root 31 May 12 2010 /etc/alternatives/x-terminal-emulator -> /usr/bin/gnome-terminal.wrapper
lrwxrwxrwx 1 root root 39 May 12 2010 /etc/alternatives/x-terminal-emulator.1.gz -> /usr/share/man/man1/gnome-terminal.1.gz
lrwxrwxrwx 1 root root 17 May 12 2010 /etc/alternatives/x-window-manager -> /usr/bin/metacity
lrwxrwxrwx 1 root root 33 May 12 2010 /etc/alternatives/x-window-manager.1.gz -> /usr/share/man/man1/metacity.1.gz
lrwxrwxrwx 1 root root 16 May 12 2010 /etc/alternatives/x-www-browser -> /usr/bin/firefox
robert@robert-desktop:~$

THE output of "sudo apt-get install --reinstall ttf-mscorefonts-installer" follows but its not identical from one run to the next.

The first run:

robert@robert-desktop:~$ sudo apt-get install --reinstall ttf-mscorefonts-installer
[sudo] password for robert:

Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 1 reinstalled, 0 to remove and 0 not upgraded.
Need to get 0 B/27.6 kB of archives.
After this operation, 0 B of additional disk space will be used.
Preconfiguring packages ...
(Reading database ... 237440 files and directories currently installed.)
Preparing to unpack .../ttf-mscorefonts-installer_3.6ubuntu2_all.deb ...
mscorefonts-eula license has already been accepted
Unpacking ttf-mscorefonts-installer (3.6ubuntu2) over (3.6ubuntu2) ...
Processing triggers for update-notifier-common (3.192.1.3) ...
ttf-mscorefonts-installer: processing...
ttf-mscorefonts-installer: downloading http://downloads.sourceforge.net/corefonts/andale32.exe
Err:1 http://downloads.sourceforge.net/corefonts/andale32.exe
  Could not wait for server fd - select (11: Resource temporarily unavailable) [IP: 64.79.96.4 443]
E: Failed to fetch https://newcontinuum.dl.sourceforge.net/project/corefonts/the fonts/final/andale32.exe Could not wait for server fd - select (11: Resource temporarily unavailable) [IP: 64.79.96.4 443]
E: Download Failed
Setting up ttf-mscorefonts-installer (3.6ubuntu2) ...
Processing triggers for fontconfig (2.12.6-0ubuntu2) ...

The second run:

robert@robert-desktop:~$ sudo apt-get install --reinstall ttf-mscorefonts-installer
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 1 reinstalled, 0 to remove and 0 not upgraded.
Need to get 0 B/27.6 kB of archives.
After this operation, 0 B of additional disk space will be used.
Preconfiguring packages ...
(Reading database ... 237440 files and directories currently installed.)
Preparing to unpack .../ttf-mscorefonts-installer_3.6ubuntu2_all.deb ...
mscorefonts-eula license has already been accepted
Unpacking ttf-mscorefonts-installer (3.6ubuntu2) over (3.6ubuntu2) ...
Processing triggers for update-notifier-common (3.192.1.3) ...
ttf-mscorefonts-installer: processing...
ttf-mscorefonts-installer: downloading http://downloads.sourceforge.net/corefonts/andale32.exe
Get:1 http://downloads.sourceforge.net/corefonts/andale32.exe [198 kB]
Fetched 198 kB in 1s (192 kB/s)
ttf-mscorefonts-installer: downloading http://downloads.sourceforge.net/corefonts/arial32.exe
Err:1 http://downloads.sourceforge.net/corefonts/arial32.exe
  Redirection from https to 'http://downloads.sourceforge.net/mirrorproblem?failedmirror=superb-sea2.dl.sourceforge.net' is forbidden [IP: 209.160.57.180 443]
E: Failed to fetch https://superb-sea2.dl.sourceforge.net/project/corefonts/the fonts/final/arial32.exe Redirection from https to 'http://downloads.sourceforge.net/mirrorproblem?failedmirror=superb-sea2.dl.sourceforge.net' is forbidden [IP: 209.160.57.180 443]
E: Download Failed
Setting up ttf-mscorefonts-installer (3.6ubuntu2) ...
Processing triggers for fontconfig (2.12.6-0ubuntu2) ...

So, as you can see I don't always get the same error messages.

The lsconfig problem:

The chain of links is as follows:
/etc/ld.so.conf.d/nvidia_settings.conf -> /etc/alternatives/nvidia_settings_conf
/etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf -> /etc/alternatives/x86_64-linux-gnu_gl_conf
and
/etc/alternatives/nvidia_settings_conf -> /usr/lib/nvidia-settings-304-updates/ld.so.conf
/etc/alternatives/x86_64-linux-gnu_gl_conf -> /usr/lib/nvidia-340/alt_ld.so.conf

So, what is the output of
ls -ls /usr/lib/nvidia-settings-304-updates/l*
ls -ls /usr/lib/nvidia-340/a*

The ttf-mscorefonts problem:

Use your web browser to download the following files to your Downloads directory:
http://downloads.sourceforge.net/corefonts/andale32.exe
http://downloads.sourceforge.net/corefonts/arial32.exe
http://downloads.sourceforge.net/corefonts/arialb32.exe
http://downloads.sourceforge.net/corefonts/comic32.exe
http://downloads.sourceforge.net/corefonts/courie32.exe
http://downloads.sourceforge.net/corefonts/georgi32.exe
http://downloads.sourceforge.net/corefonts/times32.exe
http://downloads.sourceforge.net/corefonts/trebuc32.exe
http://downloads.sourceforge.net/corefonts/verdan32.exe
http://downloads.sourceforge.net/corefonts/impact32.exe
http://downloads.sourceforge.net/corefonts/webdin32.exe

Then issue the following command in a terminal window:
sudo /usr/lib/msttcorefonts/update-ms-fonts ~/Downloads/*32.exe

This should care for a correct installation of the font files.

In case that after this the message about incomplete download is shown again, you can get rid of it with the command

sudo touch /var/lib/update-notifier/package-data-downloads/ttf-mscorefonts-installer

The output of the commands follows:

robert@robert-desktop:~$ ls -ls /usr/lib/nvidia-settings-304-updates/l*
ls: cannot access '/usr/lib/nvidia-settings-304-updates/l*': No such file or directory

robert@robert-desktop:~$ ls -ls /usr/lib/nvidia-340/a*
ls: cannot access '/usr/lib/nvidia-340/a*': No such file or directory

The installation of the font files went Okay.

The output shows that some files do not (or no more) exist, but links still point to them.
The following commands should remove those dangling links:

sudo rm /etc/alternatives/nvidia_settings_conf
sudo rm /etc/alternatives/x86_64-linux-gnu_gl_conf
sudo rm /etc/ld.so.conf.d/nvidia_settings.conf
sudo rm /etc/ld.so.conf.d/x86_64-linux-gnu_GL.conf

There has been no new messages for the Font package problem. And I assume the ldconfig problem is resolved. So I guess we can declare victory and say the problems are solved.

Thanks Manfred for all your help!!!

No, this bug still exists. In fact, the package ttf-mscorefonts-installer is consistently broken. Any attempt to remove+reinstall results in download failures and a package that is partially installed. This does result in the upgrade-notifier dialog popping up repeatedly with no way to consistently discard it (apart from uninstaling).

I have downloaden a working version from the Debian repos (ttf-mscorefonts-installer_3.7_all.deb) and that one does install without errors. But then Ubuntu will automatically try to upgrade it to the newer broken version, resulting in the same download errors and the notification dialog reappearing.

Steps to reproduce (on any 18.10) install I have tried (3 so far):

sudo apt remove ttf-mscorefonts-installer;
sudo apt install ttf-mscorefonts-installer;

@Silvio Bierman: Please do not piggyback on somebody else's question, but create a question document of your own.
There is no way to record the status of your problem in a question document that has already been marked as 'solved'.

It's not actually solved, though. All that exists above is an ugly workaround, the bug still exists in the ttf-mscorefonts-installer in 18.10 and 19.04. The ttf fonts downloader is unable to cope with mirror redirection on sourceforge's side.

Here's an example of it doing exactly the same (buggy) behaviour in 19.04:

ttf-mscorefonts-installer: processing...
ttf-mscorefonts-installer: downloading http://downloads.sourceforge.net/corefonts/andale32.exe
Get:1 http://downloads.sourceforge.net/corefonts/andale32.exe [198 kB]
Fetched 198 kB in 9s (23.0 kB/s)
ttf-mscorefonts-installer: downloading http://downloads.sourceforge.net/corefonts/arial32.exe
Err:1 http://downloads.sourceforge.net/corefonts/arial32.exe
  Redirection from https to 'http://downloads.sourceforge.net/mirrorproblem?failedmirror=netix.dl.sourceforge.net' is forbidden [IP: 87.121.121.2 443]
E: Failed to fetch https://netix.dl.sourceforge.net/project/corefonts/the fonts/final/arial32.exe Redirection from https to 'http://downloads.sourceforge.net/mirrorproblem?failedmirror=netix.dl.sourceforge.net' is forbidden [IP: 87.121.121.2 443]
E: Download Failed
Processing triggers for fontconfig (2.13.1-2ubuntu2) ...

Same comment to Paul Graydon: Please do not piggyback on somebody else's question, but create a question document of your own.
There is no way to record the status of your problem in a question document that has already been marked as 'solved'.

And for a workaround see the second half of comment #12 in https://answers.launchpad.net/ubuntu/+question/673156