Ubuntu software not running
My wife's laptop seems to have several issues.
When I press the Ubuntu software button on the launcher the software centre momentarily appears without being populated with programs and crashes.
When I press the radio tray button on the launcher nothing happens
Any suggestions?
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- Ubuntu Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- Mark Rijckenberg
- Solved:
- Last query:
- Last reply:
Revision history for this message
|
#1 |
There is a known problem (bug #1606238 )
A suggested workaround is deleting the files in ~/.local/
Revision history for this message
|
#2 |
The only file at that location is ubuntu-reviews.db
Moving it to trash made no difference and it reappeared after I rebooted
Revision history for this message
|
#3 |
If you open a terminal and execute the command
gnome-software
what happens?
Revision history for this message
|
#4 |
Here is the output:
john@john-
(gnome-
(gnome-
(gnome-
(gnome-
(gnome-
(gnome-
Trace/breakpoint trap (core dumped)
Revision history for this message
|
#5 |
Run:
sudo chown -R $USER:$USER $HOME
Reboot then try again
Revision history for this message
|
#6 |
Thank you for yourhelp.
Unfortunately the problem is still there.
Ubuntu software crashes, Radio Tray does not run and I cannot download and install HPLIP-3.16.11
Since you wrote to me MaduSoodanan has written saying this is linked to Linked to bug: #1651966 https:/
What would you suggest I do?
Revision history for this message
|
#7 |
Try the following commands:
sudo killall gnome-software
rm -r ~/.local/
sudo dpkg --purge --force-depends gnome-software
sudo apt-get install gnome-software
and report the results.
Revision history for this message
|
#8 |
Hi Manfred thank you for your help.
Here is the output:
john@john-
[sudo] password for john:
gnome-software: no process found
john@john-
john@john-
dpkg: gnome-software: dependency problems, but removing anyway as you requested:
ubuntu-software depends on gnome-software (= 3.20.1+
(Reading database ... 226811 files and directories currently installed.)
Removing gnome-software (3.20.1+
Purging configuration files for gnome-software (3.20.1+
Processing triggers for libglib2.0-0:i386 (2.48.1-
Processing triggers for libglib2.0-0:amd64 (2.48.1-
Processing triggers for man-db (2.7.5-1) ...
Processing triggers for bamfdaemon (0.5.3~
Rebuilding /usr/share/
Processing triggers for gnome-menus (3.13.3-6ubuntu3.1) ...
Processing triggers for desktop-file-utils (0.22-1ubuntu5) ...
Processing triggers for mime-support (3.59ubuntu1) ...
john@john-
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these:
The following packages have unmet dependencies:
gnome-software : Depends: gnome-software-
ubuntu-software : Depends: gnome-software (= 3.20.1+
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).
john@john-
How do I meet the unmet dependencies?
Revision history for this message
|
#9 |
Please send us the full output of all these Terminal commands:
ubuntu-
cat /etc/dpkg/
dpkg --print-
sudo grep -R proxy /etc/apt/*
grep proxy /etc/environment
echo $http_proxy
echo $ftp_proxy
grep proxy /etc/bash.bashrc
grep proxy ~/.bashrc
cat /etc/apt/apt.conf
sudo fuser -vvv /var/lib/dpkg/lock
sudo fuser -vvv /var/cache/
cat /etc/lsb-release
uname -a
sudo rm /var/lib/
sudo rm /var/cache/
sudo rm /var/lib/dpkg/lock
sudo cp -arf /var/lib/dpkg /var/lib/
sudo mv /var/lib/
sudo cp /var/lib/
sudo mv /var/lib/
sudo cp /var/lib/
sudo rm -rf /var/lib/
sudo rm -rf /var/lib/apt/lists
sudo rm /var/cache/
sudo mkdir /var/lib/apt/lists
sudo mkdir /var/lib/
LANG=C;sudo apt-get clean
LANG=C;sudo apt-get autoclean
sudo dpkg --configure -a
sudo dpkg --clear-avail
LANG=C;sudo apt-get -f install
LANG=C;sudo apt-get --fix-missing install
LANG=C;sudo apt-get --purge autoremove
LANG=C;sudo apt-get --fix-missing update -o APT::Cache-
LANG=C;sudo apt-get update -o APT::Cache-
find /etc/apt -name '*.list' -exec bash -c 'echo -e "\n$1\n"; cat -n "$1"' _ '{}' \;
sudo dpkg --audit
Revision history for this message
|
#10 |
Hi Mark
Yesterday the package manager suggested I run sudo apt-get -f install so now I can upgrade my printer, uninstall Chromium using Ubuntu Software.
I cannot get Radiotray to run and think that is a bad installation from the website.
Here is the output of your suggested commands:
john@john-
Support status summary of 'john-HP-
You have 81 packages (3.7%) supported until April 2019 (3y)
You have 43 packages (2.0%) supported until January 2017 (9m)
You have 1989 packages (91.8%) supported until April 2021 (5y)
You have 13 packages (0.6%) supported until December 2021 (5y)
You have 1 packages (0.0%) that can not/no longer be downloaded
You have 40 packages (1.8%) that are unsupported
Run with --show-unsupported, --show-supported or --show-all to see more details
john@john-
cat: /etc/dpkg/
john@john-
i386
john@john-
[sudo] password for john:
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
cat: /etc/apt/apt.conf: No such file or directory
john@john-
john@john-
john@john-
john@john-
DISTRIB_ID=Ubuntu
DISTRIB_
DISTRIB_
DISTRIB_
john@john-
Linux john-HP-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
cp: cannot stat '/var/lib/
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
john@john-
Reading package lists... Done
Building dependency tree
Reading state information... Done
john@john-
john@john-
LANG=C;sudo apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following package was automatically installed and is no longer required:
chromium-
Use 'sudo apt autoremove' to remove it.
john@john-
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following package was automatically installed and is no longer required:
chromium-
Use 'sudo apt autoremove' to remove it.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
john@john-
Building dependency tree
Reading state information... Done
The following packages will be REMOVED:
chromium-
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
After this operation, 3572 kB disk space will be freed.
Do you want to continue? [Y/n] y
(Reading database ... 226542 files and directories currently installed.)
Removing chromium-
john@john-
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john@john-
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The following package was automatically installed and is no longer required:
ubuntu-
Use 'sudo apt autoremove' to remove it.
The following NEW packages will be installed:
libhardware2 libhybris libhybris-common1 libmedia1
The following packages will be upgraded:
accountsservice adobe-flash-
base-files bind9-host deja-dup deja-dup-
dnsutils ifupdown im-config initramfs-tools initramfs-tools-bin
initramfs-
language-
libbind9-140 libc-bin libc-dev-bin libc6 libc6:i386 libc6-dbg libc6-dev
libdns-export162 libdns162 libfcitx-config4 libfcitx-gclient0
libfcitx-utils0 libisc-export160 libisc160 libisccc140 libisccfg140
liblwres141 libmetacity-
liboxideqtquick0 libpam-systemd libprocps4 libpulse-
libpulse0:i386 libpulsedsp libqt5core5a libqt5dbus5 libqt5gui5
libqt5network5 libqt5opengl5 libqt5printsupport5 libqt5sql5
libqt5sql5-sqlite libqt5test5 libqt5widgets5 libqt5xml5 libsystemd0
libsystemd0:i386 libudev-dev libudev1 libudev1:i386 libwhoopsie0
light-themes linux-firmware locales metacity-common multiarch-support
oxideqt-codecs procps pulseaudio pulseaudio-
pulseaudio-
python3-
software-
systemd-sysv ubuntu-artwork ubuntu-mobile-icons ubuntu-mono
ubuntu-
unattended-
update-
xserver-
102 upgraded, 4 newly installed, 0 to remove and 0 not upgraded.
Need to get 134 MB of archives.
After this operation, 43.0 MB of additional disk space will be used.
Do you want to continue? [Y/n] y
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Fetched 134 MB in 2min 15s (988 kB/s)
Extracting templates from packages: 100%
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john@john-
/etc/apt/
1 # channel for the xenial (16.04) partner channel
2 #
3 #:description:This channel contains the partner software for xenial
4 deb http://
/etc/apt/
1 # deb cdrom:[Ubuntu 16.04.1 LTS _Xenial Xerus_ - Release amd64 (20160719)]/ xenial main restricted
2
3 # See http://
4 # newer versions of the distribution.
5 deb http://
6 # deb-src http://
7
8 ## Major bug fix updates produced after the final release of the
9 ## distribution.
10 deb http://
11 # deb-src http://
12
13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
14 ## team, and may not be under a free licence. Please satisfy yourself as to
15 ## your rights to use the software. Also, please note that software in
16 ## universe WILL NOT receive any review or updates from the Ubuntu security
17 ## team.
18 deb http://
19 # deb-src http://
20 deb http://
21 # deb-src http://
22
23 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
24 ## team, and may not be under a free licence. Please satisfy yourself as to
25 ## your rights to use the software. Also, please note that software in
26 ## multiverse WILL NOT receive any review or updates from the Ubuntu
27 ## security team.
28 deb http://
29 # deb-src http://
30 deb http://
31 # deb-src http://
32
33 ## N.B. software from this repository may not have been tested as
34 ## extensively as that contained in the main release, although it includes
35 ## newer versions of some applications which may provide useful features.
36 ## Also, please note that software in backports WILL NOT receive any review
37 ## or updates from the Ubuntu security team.
38 deb http://
39 # deb-src http://
40
41 ## Uncomment the following two lines to add software from Canonical's
42 ## 'partner' repository.
43 ## This software is not part of Ubuntu, but is offered by Canonical and the
44 ## respective vendors as a service to Ubuntu users.
45 # deb http://
46 # deb-src http://
47
48 deb http://
49 # deb-src http://
50 deb http://
51 # deb-src http://
52 deb http://
53 # deb-src http://
john@john-
john@john-
Revision history for this message
|
#11 |
How exactly did you install and how did you start radiotray?
What is the output of the following 3 commands?
sudo apt-get install radiotray
apt-cache policy radiotray
radiotray
Radiotray is working fine on my laptop running Ubuntu 16.04.1 LTS.
Revision history for this message
|
#12 |
Looks fine to me. Does software centre run OK now?
Revision history for this message
|
#13 |
I downloaded from radiotray's but messed up the installation.
Here is the output:
john@john-
[sudo] password for john:
Reading package lists... Done
Building dependency tree
Reading state information... Done
radiotray is already the newest version (0.7.3-5ubuntu1).
The following package was automatically installed and is no longer required:
ubuntu-
Use 'sudo apt autoremove' to remove it.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
john@john-
radiotray:
Installed: 0.7.3-5ubuntu1
Candidate: 0.7.3-5ubuntu1
Version table:
*** 0.7.3-5ubuntu1 500
500 http://
500 http://
100 /var/lib/
john@john-
/usr/lib/
from gi.repository import Gtk
Traceback (most recent call last):
File "/usr/bin/
os.
OSError: [Errno 2] No such file or directory: '/usr/bin/src'
john@john-
Revision history for this message
|
#14 |
Andrew
Thank you for your help.
Ubuntu Software is working again.
Now trying to sort out Radiotray
Revision history for this message
|
#15 |
Just installed a couple of programs using Ubuntu Software.
The programs are installed (I just deleted Streamtuner2 using Synaptic) but neither program appears in Ubuntu Software's list of installed programs.
In fact the install button is waiting to be pressed
Revision history for this message
|
#16 |
Try:
sudo mkdir /usr/bin/src
Revision history for this message
|
#17 |
Please send us the output of these commands:
sudo apt-get install python-xdg gir1.2-
radiotray
Source: https:/
Revision history for this message
|
#18 |
john@john-
[sudo] password for john:
john@john-
john@john-
john@john-
Reading package lists... Done
Building dependency tree
Reading state information... Done
gir1.2-
gir1.2-
libappindicator1 is already the newest version (12.10.
libappindicator1 set to manually installed.
The following packages were automatically installed and are no longer required:
libkeybinder0 python-cssselect python-keybinder python-pyquery
python-requests python-webob
Use 'sudo apt autoremove' to remove them.
The following additional packages will be installed:
gir1.2-gtk-2.0
The following NEW packages will be installed:
gir1.
0 upgraded, 3 newly installed, 0 to remove and 0 not upgraded.
Need to get 207 kB of archives.
After this operation, 1,127 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://
Get:2 http://
Get:3 http://
Fetched 207 kB in 3s (61.4 kB/s)
Selecting previously unselected package gir1.2-gtk-2.0.
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Unpacking python-xdg (0.25-4) ...
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Setting up gir1.2-
Setting up python-xdg (0.25-4) ...
john@john-
john@john-
john@john-
/usr/lib/
from gi.repository import Gtk
/usr/lib/
if(cfg_
/usr/lib/
from gi.repository import AppIndicator3
Sleep Timer, Stops playing after a predefined time, SleepTimerPlugi
StationSwitcher, Allows cycling through stations, StationSwitcher
HelloWorld, This is a test plugin, HelloWorld.py, Carlos Ribeiro
started
Notifications, Shows message notifications on the desktop, NotificationPlu
/usr/share/
from gi.repository import Notify
Mate Media Keys, Controls Radio Tray through keyboard multimedia keys, MateMediaKeysPl
Gnome Media Keys, Controls Radio Tray through keyboard multimedia keys, GnomeMediaKeysP
History, Shows song history, HistoryPlugin.py, Carlos Ribeiro
Revision history for this message
|
#19 |
So the issue is solved, right?
There is no more error "OSError: [Errno 2] No such file or directory: '/usr/bin/src'"
Revision history for this message
|
#20 |
You can also run this command, but it should normally not be necessary anymore, as there are no error messages anymore in your output:
sudo apt-get install libappindicator3-1 python-
Revision history for this message
|
#21 |
Yes the problem is solved.
Many thanks for all your help
Revision history for this message
|
#22 |
Thanks Mark Rijckenberg, that solved my question.