Precise / It seems daemon died - "problème logiciel détecté"

Asked by achevrier

Hi,

Under Precise, this morning, 2d of August 2014, for no reason, suddenly, appeared a box "software problem detected". Trying to launch the process suggesting to update, it goes to "it seems daemon died". The problem box reappears all the time. Update processes are impossible.

Any idea to solve this ?

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achevrier
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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

What is the output of :

sudo apt-get update; lsb_release -a

Thanks

Revision history for this message
achevrier (a-chevrier-pro) said :
#2

Thank you andrew-w.. for your help.

Return of : sudo apt-get update ,gives: done (ie: 100% for everything, without trouble)

Return of: lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.4 LTS
Release: 12.04
Codename: precise

Hope it helps

Revision history for this message
achevrier (a-chevrier-pro) said :
#3

Additional information, if relevant, concerning the configuration of the Precise 12.04Ubuntu Operating System running on my computer (DELL vostro 1510): Kernel.

§- Kernel version:
Command cat /proc/version , returns:
Linux version 3.2.0-44-generic-pae (buildd@roseapple) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #69-Ubuntu SMP Thu May 16 18:50:07 UTC 2013

§ - Kernel installed:
Command dpkg -l | grep -Ei "linux-headers|linux-image" , returns:
ii linux-headers-3.2.0-41 3.2.0-41.66 Header files related to Linux kernel version 3.2.0
ii linux-headers-3.2.0-41-generic-pae 3.2.0-41.66 Linux kernel headers for version 3.2.0 on 32 bit x86 SMP
ii linux-headers-3.2.0-43 3.2.0-43.68 Header files related to Linux kernel version 3.2.0
ii linux-headers-3.2.0-43-generic-pae 3.2.0-43.68 Linux kernel headers for version 3.2.0 on 32 bit x86 SMP
ii linux-headers-3.2.0-44 3.2.0-44.69 Header files related to Linux kernel version 3.2.0
ii linux-headers-3.2.0-44-generic-pae 3.2.0-44.69 Linux kernel headers for version 3.2.0 on 32 bit x86 SMP
ii linux-image-3.2.0-41-generic-pae 3.2.0-41.66 Linux kernel image for version 3.2.0 on 32 bit x86 SMP
ii linux-image-3.2.0-43-generic-pae 3.2.0-43.68 Linux kernel image for version 3.2.0 on 32 bit x86 SMP
ii linux-image-3.2.0-44-generic-pae 3.2.0-44.69 Linux kernel image for version 3.2.0 on 32 bit x86 SMP

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#4

sudo apt-get --purge remove linux-image-3.2.0-41-generic-pae

Will clean up some space for you. No point having 3 kernels installed.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#5

You also have not given the output of the command I gave initially. I asked for the output, not an interpretation.

Thanks

Revision history for this message
achevrier (a-chevrier-pro) said :
#6

> .../... the output, not the interpretation
Sorry andrew.

Unfortunatly, I did some additional changes since your first post, as you can see (return of history command):
  491 sudo apt-get update
  492 lsb_release -a
  493 cat /proc/version
  494 dpkg -l | grep -Ei "linux-headers|linux-image"
  495 sudo apt-get autoclean
  496 sudo apt-get upgrade
  497 cat /proc/version
  498 dpkg -l | grep -Ei "linux-headers|linux-image"
  499 software-properties-gtk
  500 sudo apt-get --purge remove linux-image-3.2.0-41-generic-pae
  501 software-properties-gtk
  502 sudo apt-get update
  503 history

So after having launching command update, I also autoclean, and upgrade. I've also tried to change the source package server (choosing "the best one" in the menu of software-properties-gtk), and then go back to the "France" server, because nothing changed really.
Now I've suppress kernel 3.2.0-41.
I've restart each time, except the last return of source package to the "France" server.
I do not know how to get the history of the results of a command launched in a terminal.
So after having done all of this, here are the *current* returns of the commands you first asked:

§1 - return of : sudo apt-get update
sudo apt-get update
Atteint http://dl.google.com stable Release.gpg
Atteint http://fr.archive.ubuntu.com precise Release.gpg
Atteint http://fr.archive.ubuntu.com precise-updates Release.gpg
Atteint http://fr.archive.ubuntu.com precise-security Release.gpg
Atteint http://fr.archive.ubuntu.com precise-backports Release.gpg
Atteint http://archive.canonical.com precise Release.gpg
Atteint http://fr.archive.ubuntu.com precise Release
Atteint http://fr.archive.ubuntu.com precise-updates Release
Atteint http://archive.canonical.com precise Release
Atteint http://fr.archive.ubuntu.com precise-security Release
Atteint http://fr.archive.ubuntu.com precise-backports Release
Atteint http://fr.archive.ubuntu.com precise/main Sources
Atteint http://fr.archive.ubuntu.com precise/restricted Sources
Atteint http://fr.archive.ubuntu.com precise/universe Sources
Atteint http://fr.archive.ubuntu.com precise/multiverse Sources
Atteint http://fr.archive.ubuntu.com precise/main i386 Packages
Atteint http://archive.canonical.com precise/partner Sources
Atteint http://fr.archive.ubuntu.com precise/restricted i386 Packages
Atteint http://fr.archive.ubuntu.com precise/universe i386 Packages
Atteint http://fr.archive.ubuntu.com precise/multiverse i386 Packages
Atteint http://fr.archive.ubuntu.com precise/main TranslationIndex
Atteint http://fr.archive.ubuntu.com precise/multiverse TranslationIndex
Atteint http://fr.archive.ubuntu.com precise/restricted TranslationIndex
Atteint http://fr.archive.ubuntu.com precise/universe TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-updates/main Sources
Atteint http://fr.archive.ubuntu.com precise-updates/restricted Sources
Atteint http://archive.canonical.com precise/partner i386 Packages
Ign http://archive.canonical.com precise/partner TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-updates/universe Sources
Atteint http://fr.archive.ubuntu.com precise-updates/multiverse Sources
Atteint http://fr.archive.ubuntu.com precise-updates/main i386 Packages
Atteint http://fr.archive.ubuntu.com precise-updates/restricted i386 Packages
Atteint http://fr.archive.ubuntu.com precise-updates/universe i386 Packages
Atteint http://fr.archive.ubuntu.com precise-updates/multiverse i386 Packages
Atteint http://fr.archive.ubuntu.com precise-updates/main TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-updates/multiverse TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-updates/restricted TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-updates/universe TranslationIndex
Atteint http://dl.google.com stable Release
Atteint http://fr.archive.ubuntu.com precise-security/main Sources
Atteint http://fr.archive.ubuntu.com precise-security/restricted Sources
Atteint http://fr.archive.ubuntu.com precise-security/universe Sources
Atteint http://fr.archive.ubuntu.com precise-security/multiverse Sources
Atteint http://fr.archive.ubuntu.com precise-security/main i386 Packages
Atteint http://fr.archive.ubuntu.com precise-security/restricted i386 Packages
Atteint http://dl.google.com stable/main i386 Packages
Atteint http://fr.archive.ubuntu.com precise-security/universe i386 Packages
Atteint http://fr.archive.ubuntu.com precise-security/multiverse i386 Packages
Atteint http://fr.archive.ubuntu.com precise-security/main TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-security/multiverse TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-security/restricted TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-security/universe TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-backports/main Sources
Ign http://dl.google.com stable/main TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-backports/restricted Sources
Atteint http://fr.archive.ubuntu.com precise-backports/universe Sources
Atteint http://fr.archive.ubuntu.com precise-backports/multiverse Sources
Atteint http://fr.archive.ubuntu.com precise-backports/main i386 Packages
Atteint http://fr.archive.ubuntu.com precise-backports/restricted i386 Packages
Atteint http://fr.archive.ubuntu.com precise-backports/universe i386 Packages
Atteint http://fr.archive.ubuntu.com precise-backports/multiverse i386 Packages
Atteint http://fr.archive.ubuntu.com precise-backports/main TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-backports/multiverse TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-backports/restricted TranslationIndex
Atteint http://fr.archive.ubuntu.com precise-backports/universe TranslationIndex
Atteint http://fr.archive.ubuntu.com precise/main Translation-fr_FR
Atteint http://fr.archive.ubuntu.com precise/main Translation-fr
Atteint http://fr.archive.ubuntu.com precise/main Translation-en
Atteint http://fr.archive.ubuntu.com precise/multiverse Translation-fr_FR
Atteint http://fr.archive.ubuntu.com precise/multiverse Translation-fr
Atteint http://fr.archive.ubuntu.com precise/multiverse Translation-en
Atteint http://fr.archive.ubuntu.com precise/restricted Translation-fr_FR
Atteint http://fr.archive.ubuntu.com precise/restricted Translation-fr
Atteint http://fr.archive.ubuntu.com precise/restricted Translation-en
Atteint http://fr.archive.ubuntu.com precise/universe Translation-fr_FR
Atteint http://fr.archive.ubuntu.com precise/universe Translation-fr
Atteint http://fr.archive.ubuntu.com precise/universe Translation-en
Atteint http://fr.archive.ubuntu.com precise-updates/main Translation-fr
Atteint http://fr.archive.ubuntu.com precise-updates/main Translation-en
Atteint http://fr.archive.ubuntu.com precise-updates/multiverse Translation-fr
Atteint http://fr.archive.ubuntu.com precise-updates/multiverse Translation-en
Atteint http://fr.archive.ubuntu.com precise-updates/restricted Translation-fr
Atteint http://fr.archive.ubuntu.com precise-updates/restricted Translation-en
Atteint http://fr.archive.ubuntu.com precise-updates/universe Translation-fr
Atteint http://fr.archive.ubuntu.com precise-updates/universe Translation-en
Atteint http://fr.archive.ubuntu.com precise-security/main Translation-en
Atteint http://fr.archive.ubuntu.com precise-security/multiverse Translation-en
Atteint http://fr.archive.ubuntu.com precise-security/restricted Translation-en
Atteint http://fr.archive.ubuntu.com precise-security/universe Translation-en
Atteint http://fr.archive.ubuntu.com precise-backports/main Translation-en
Atteint http://fr.archive.ubuntu.com precise-backports/multiverse Translation-en
Atteint http://fr.archive.ubuntu.com precise-backports/restricted Translation-en
Atteint http://fr.archive.ubuntu.com precise-backports/universe Translation-en
Ign http://archive.canonical.com precise/partner Translation-fr_FR
Ign http://archive.canonical.com precise/partner Translation-fr
Ign http://archive.canonical.com precise/partner Translation-en
Ign http://dl.google.com stable/main Translation-fr_FR
Ign http://dl.google.com stable/main Translation-fr
Ign http://dl.google.com stable/main Translation-en
Lecture des listes de paquets... Fait

§2- return of: lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.4 LTS
Release: 12.04
Codename: precise

Revision history for this message
achevrier (a-chevrier-pro) said :
#7

Additional information:
This problem affects other personnal computers in France, running under Ubuntu Precise OS. Some forum post are opened, for example here: http://forum.ubuntu-fr.org/viewtopic.php?pid=17617281#p17617281

Revision history for this message
achevrier (a-chevrier-pro) said :
#8

On Ubuntu France Forum (http://forum.ubuntu-fr.org), 2 main things are recommended to solve the problem:
1. update, upgrade, dist-upgrade
2. change the server of sources from "France" to other one.

It is said the problem is a wellknown bug (https://bugs.launchpad.net/ubuntu/+source/apt/+bug/1197809)

An other command is suggested: rm -rf /var/lib/apt/lists/*

I've not yet run dist-upgrade command.

The problem is still there.

Revision history for this message
achevrier (a-chevrier-pro) said :
#9

Having tried the command sudo dist-upgrade in a terminal, and having tried to search for an other source server for packages, nothing has changed: I still have the problem.

A. update-manager is not wroking:
1/ Opening of Update manager
2/ Verifying clicking on verify
3/ retuns the folllowing:
"La tâche ne peut être ni surveillée, ni contrôlée - La connexion au démon a été perdue. C'est probablement parce que le démon a quitté inopinément. Details: It seems that the daemon died."

B. Sometimes a windows appears with the text: "Problème logiciel détecté".

C. In command line, update and upgrade work

Having tried to follow several solving processes, nothing has changed.

Revision history for this message
achevrier (a-chevrier-pro) said :
#10

Here is how I solved the problem, using knowledge shared by Ubuntu users across forums and knowledge databases.

Assuming that the problem came from a bug in the server source package used, and from a too old version of stable kernel used, the 3 steps of solving are:

1. upgrading the kernel
2. changing source package server
3. updating and upgrading

---

1. upgrading the kernel
1.1 Detect the version number of kernel installed: uname -r
1.2 Compare with latest stable version available: http://packages.ubuntu.com/search?keywords=linux-generic
1.3 Read how to install a more recent version of stable kernel: https://help.ubuntu.com/community/Kernel/Upgrade
1.4 Using synaptic method described, select generic, image-generic and header-generic packages of the most recent stable kernel version listed into synaptic
1.5 After having selected the 3 package in synaptic, clic on apply: that let synaptic install the packages in the good order.
1.6 Restart the computer, choosing the latest kernel version in grub

2. changing source package server
2.1 in terminal: software-properties-gtk
2.2 in serveur menu, choose : other ...
2.3 choose: select best server
2.4 when the best server is proposed, chose it and validate

3. updating and upgrading
3.1 in terminal: sudo apt-get update
3.2 in terminal: sudo apt-get upgrade
3.3 in terminal: sudo apt-get dist-upgrade

And then, it's done.
The kernel used on my machine, is not the latest stable one.

Thanks

---