Ubuntu GNOME

Don't know what to do with launchpad after I click "next"

Asked by Jorge Medina

When the system error dialog box appears and offers to send a report I click "yes"
After that, this page loads on firefox:

https://bugs.launchpad.net/ubuntu-gnome/+filebug/ca0270ce-cff2-11e4-9c06-68b5996a96c8?field.title=tracker-extract+crashed+with+SIGSEGV

I wait for the summary appears. In this case (repetidely lately) the summary says: "tracker-extract crashed with SIGSEGV"

Then, a list deploys below including a line with the same text as in summary.. Why do I have to click yes or no to confirm the bug the system is reporting?

How do I know if the bug in my computer is or not the same?

Thanks.
Jorge Medina
Buenos Aires, Argentina

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu GNOME Edit question
Assignee:
Bruce Pieterse Edit question
Last query:
Last reply:
Revision history for this message
Bruce Pieterse (octoquad) said : 		#1

Hi Jorge,

If you are unsure whether a previously reported bug is the same as yours, you can still submit your bug report and some one in the community will try and look at the bug report submitted and see if there are any similiar ones.

In most cases, it's safe for you to just file a new bug report, but most importantly, try be descriptive on what happened before the bug reporting process started. If more information is required, some one will reply to the new bug report requesting more information. If an existing bug report has been filed and has slightly more information and yours is similiar to that bug report, your report will mostly be marked as a duplicate.

In your case, since you are unsure whether to use "Yes, this is the bug I'm trying to report" or "No, I need to report a new bug", I would recommend going with "No, I need to report a new bug" and provide some details on what you were doing that lead up to the crash / bug reporting process.

If you need more information you can read this: https://help.ubuntu.com/community/ReportingBugs#Complete_the_bug_report_filing_process

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