Rapid Photo Downloader

Error generating Thumbnails on iPhone

Asked by Alex Antão

Hi,

   I plug my iphone 7 , running Ubuntu 20.10 and Rapid Photo Downloader 0.9.26.

   RPD scans my iPhone and shows the icons, but the thumbnails does not apear. Only on some images (HEIC and JPG).

   Whe I opened the log file I got these message:

2021-11-29 14:32:31 DEBUG thumbnailextractor.py 142: Using gstreamer to generate thumbnail from /home/alexantao/Vídeos/rpd-cache-Apple_iPho-wvxroj_a/NnJv5.mov
2021-11-29 14:32:31 WARNING thumbnailextractor.py 645: Could not extract video thumbnail from /store_00010008/DCIM/202104__/IMG_6908.MOV na Apple iPhone
2021-11-29 14:32:31 DEBUG cache.py 438: Marking thumbnail for gphoto2://Apple%20iPhone%205%20%28PTP%20mode%29//store_00010008/DCIM/202104__/IMG_6908.MOV as 'generation failed'
2021-11-29 14:32:31 DEBUG thumbnaildisplay.py 812: Thumbnail was null: IMG_6908.MOV
2021-11-29 14:32:31 CRITICAL interprocess.py 526: 3 dead thumbnail extractors
2021-11-29 14:32:31 DEBUG thumbnailextractor.py 683: Working on task extract_from_file_and_load_metadata for IMG_9630.MOV
2021-11-29 14:32:31 DEBUG metadatavideo.py 149: Using pymediainfo datetime (2021-09-15T21:01:30-03:00), because ExifTool did not detect a time zone in /home/alexantao/Vídeos/rpd-cache-Apple_iPho-wvxroj_a/Xo5xu.mov
2021-11-29 14:32:31 DEBUG thumbnailextractor.py 142: Using gstreamer to generate thumbnail from /home/alexantao/Vídeos/rpd-cache-Apple_iPho-wvxroj_a/Xo5xu.mov

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Damon Lynch (dlynch3) said : 		#1

Please follow these instructions: https://damonlynch.net/rapid/documentation/#reportproblem

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Damon Lynch (dlynch3) said : 		#2

Hello Alex, it's impossible for me to fix problems if the context required to do so is missing. That's why I requested you follow the instructions for submitting a bug report. I need to see the program logs and the config.

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