HPLIP

When printing using hplip 3.9.8 on ubuntu I get a hpbackend null print error in syslog

Asked by Simon k on 2009-09-23

I have Ubuntu 8.0.4.3 LTS installed along with HPLIP 3.9.8. When I run HPLIP it detects my HP deskjet all-in-one F4280 as the F4200 series.

When I run sudo hp-check I get no errs or warnings and HPLIP connects to the USB printer ok. The issue is the Print Job goes to HOLD status and I get a 'prnt/backend/hp.c 802: ERROR: null print job total = 0'. I cannot print from any application even text editor.

when I print a popup appears stating that the print job is printing, then after 10 seconds another popup states that the print job has completed, however upon looking at the print queue in HPLIP you can see the job on HOLD.

Why would this be?

Many thanks

Simon

Question information

Language:: English Edit question

Status:: Solved

For:: HPLIP Edit question

Assignee:: No assignee Edit question

Solved by:: Simon k

Solved:: 2009-09-29

Last query:: 2009-09-29

Last reply:: 2009-09-28

Link existing bug

Revision history for this message

Aaron Albright (albrigha-deactivatedaccount) said on 2009-09-24:

Hey Simon,

Please run hp-check -t and post the output.

Thanks!

Aaron

Revision history for this message

Simon k (swkelso) said on 2009-09-24:

Here you go Aaron
Thanks !

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux neil-desktop 2.6.24-24-generic #1 SMP Sat Aug 22 01:06:14 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 8.04

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.3.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan=/usr/bin/xsane -V %SANE_URI%

[fax]
email_address=
voice_phone=

[installation]
date_time=21/09/09 20:52:58
version=3.9.8

[last_used]
device_uri="hp:/usb/Deskjet_F4200_series?serial=CN89A2B05G05BR"
printer_name=
working_dir=.

[polling]
device_list=
enable=false
interval=5

[refresh]
enable=false
rate=30
type=1

[settings]
systray_messages=0
systray_visible=0

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/Deskjet_F4200_series?ser HP Deskjet F4200 series
  ial=CN89A2B05G05BR

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjet_F4200_series
--------------------
Type: Printer
Device URI: hp:/usb/Deskjet_F4200_series?serial=CN89A2B05G05BR
PPD: /etc/cups/ppd/Deskjet_F4200_series.ppd
PPD Description: HP DeskJet F4100 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer Deskjet_F4200_series is idle. enabled since Tue 15 Sep 2009 20:46:51 BST

Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Deskjet_F4200_series?serial=CN89A2B05G05BR' is a Hewlett-Packard Deskjet_F4200_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x2504 at 001:002:
    Device URI: hp:/usb/Deskjet_F4200_series?serial=CN89A2B05G05BR
    Device node: /dev/bus/usb/001/002
    Mode: 0660
getfacl: Removing leading '/' from absolute path names

# file: dev/bus/usb/001/002

# owner: lp

# group: lp

user::rw-

user:neil:rw-

group::rw-

mask::rw-

other::---

---------------
| USER GROUPS |
---------------

root

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.

Here you go Aaron
Thanks !

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).