After installing hplip for phtosmart 4795 a previously installed network printer Color Laserjet CP2025 stops working
I bought a HP Photosmart C4795 inkjet printer and installed hplip to enable it as a USB printer. It works.
However, prior to this, I already had an Color LaserJet CP2025 installed as a network printer (for work).
Now, the LaserJet CP2025 no longer works. In the printing dialog, it reads:
/usr/lib/
Also there was a pop-up error message from HPLIP.
I am using Ubuntu 9.04.
So, it would appear that the newly installed hplip took over the existing LaserJet and messed it up.
Thanks for any help!
JD
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- JD Liang
- Solved:
- Last query:
- Last reply:
Revision history for this message
|
#1 |
Tried to diagnose the problem by printing a test page. Got the following log:
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Revision history for this message
|
#2 |
Here is more info for trouble shooting (some redundant):
Page 1 (Scheduler not running?):
{'cups_
Page 2 (Choose printer):
{'cups_dest': <cups.Dest Color-LaserJet-
'cups_instance': None,
'cups_queue': 'Color-
'cups_
Page 3 (Check printer sanity):
{'cups_
'cups_
'cups_
'hplip_output': (['',
'is_cups_class': False}
Page 4 (Check PPD sanity):
{'cups_
'cups_
'missing_
Page 5 (Local or remote?):
{'printer_
Page 6 (Printer state reasons):
{'printer-
'printer-
Page 7 (Error log checkpoint):
{'cups_
'error_
'error_
Page 8 (Print test page):
{'test_
'test_
'test_
'test_
'test_
Page 9 (Error log fetch):
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'error_
Page 10 (Locale issues):
{'printer_
'system_
'user_
'user_
Revision history for this message
|
#3 |
Please run hp-check -t and post the output.
Thanks.
Aaron
Revision history for this message
|
#4 |
jdliang@
HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux jdliang-laptop 2.6.28-15-generic #49-Ubuntu SMP Tue Aug 18 19:25:34 UTC 2009 x86_64 GNU/Linux
Distribution:
ubuntu 9.04
Checking Python version...
OK, version 2.6.2 installed
Checking PyQt 4.x version...
OK, version 4.4.4 installed.
Checking for CUPS...
Status: 调度程序正在运行
Version: 1.3.9
error_log is set to level: info
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
-------
| COMPILE AND RUNTIME DEPENDENCIES |
-------
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
-------
| HPLIP INSTALLATION |
-------
Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.8
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
Current contents of '/var/lib/
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/
[last_used]
device_uri = hp:/net/
[installation]
version = 3.9.8.36
date_time = 2009年09月21日 15:57:51
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
warning: No queues found.
-------
| SANE CONFIGURATION |
-------
'hpaio' in '/etc/sane.
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
-------
| PYTHON EXTENSIONS |
-------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
---------------
| USER GROUPS |
---------------
jdliang adm dialout cdrom plugdev lpadmin admin sambashare
-----------
| SUMMARY |
-----------
No errors or warnings.
Done.
jdliang@
Revision history for this message
|
#5 |
Noticed this text in Chinese.
It translates to: The scheduler program is running.
Checking for CUPS...
Status: 调度程序正在运行
Version: 1.3.9
Revision history for this message
|
#6 |
Everything looks good with the install. HPLIP is not detecting any USB printers (which might be okay in your case) and there doesn't appear to be any printer queues configured.
To configure the printer run:
sudo hp-setup
Select network, etc. You may need to manually discovery the network printer as the detection doesn't work in all network configurations.
Aaron
Revision history for this message
|
#7 |
Ran: sudo hp-setup as per suggestion from Aaron Albright, and rediscovered the network printer.
Thanks Aaron!
Revision history for this message
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#8 |
Done and posted. Thanks!
JD
在 2009-9-
Your question #83443 on HPLIP changed:
https:/
Status: Open => Needs information
Aaron Albright requested for more information:
Please run hp-check -t and post the output.
Thanks.
Aaron
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#9 |
Yes. That fixed it. Thanks a lot!
Apparently, the installation of hplip cleaned out
all previous information and the printer queue,
as everything worked fine before.
Best regards,
JD
_______
From: Aaron Albright <email address hidden>
To: <email address hidden>
Sent: Monday, September 21, 2009 4:03:01 PM
Subject: Re: [Question #83443]: After installing hplip for phtosmart 4795 a previously installed network printer Color Laserjet CP2025 stops working
Your question #83443 on HPLIP changed:
https:/
Status: Open => Needs information
Aaron Albright requested for more information:
Everything looks good with the install. HPLIP is not detecting any USB
printers (which might be okay in your case) and there doesn't appear to
be any printer queues configured.
To configure the printer run:
sudo hp-setup
Select network, etc. You may need to manually discovery the network
printer as the detection doesn't work in all network configurations.
Aaron
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