Unable to make driver hplip work for hplj 2430dn

I have tried using Synaptic Package Manager to add every hplip, gutenprint or postscript file I can find. Still no joy.

Now I'm not even able to get my hp lj 1100 to find its driver, although it was printing fine before I hooked up the 2430!

The 1100 is working now.

That should be Ubuntu 9.04.

After downloading the latest hplip driver from hp, I now get "Device communication error (5012)"

Please run hp-check -t and post the output.

Thanks.

Aaron

larry@larry-desktop:~$ sudo hp-check -t
[sudo] password for larry:

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux larry-desktop 2.6.28-15-generic #49-Ubuntu SMP Tue Aug 18 18:40:08 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libdbus-1-dev

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes build-essential

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libjpeg62-dev

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libsnmp-dev

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libtool

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libusb-dev

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes python2.5-dev

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
sudo aptitude install --assume-yes libsane-dev

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = hp_LaserJet_2430
printer =
device_uri = hp:/par/HP_LaserJet_1100?device=/dev/parport0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[polling]
enable = false
device_list =
interval = 5

[refresh]
rate = 30
enable = false
type = 1

[settings]
systray_visible = 0

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ----------------
  hp:/usb/hp_LaserJet_2430?serial= HP LaserJet 2430
  CNGKC62018

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-11002
-----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/par/HP_LaserJet_1100?device=/dev/parport0
PPD: /etc/cups/ppd/HP-LaserJet-11002.ppd
PPD Description: HP LaserJet 1100 hpijs, 3.9.2
Printer status: printer HP-LaserJet-11002 is idle. enabled since Sun 20 Sep 2009 12:30:32 PM CDT
error: Unable to communicate with device (code=12): hp:/par/HP_LaserJet_1100?device=/dev/parport0
error: Device not found

hp-LaserJet-2430
----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/hp_LaserJet_2430?serial=CNGKC62018
PPD: /etc/cups/ppd/hp-LaserJet-2430.ppd
PPD Description: HP LaserJet 2430 hpijs, 3.9.2
Printer status: printer hp-LaserJet-2430 now printing hp-LaserJet-2430-0. enabled since Mon 21 Sep 2009 10:08:05 AM CDT
error: Device busy: hp:/usb/hp_LaserJet_2430?serial=CNGKC62018
error: Device not found

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x2a17 at 001:005:
    Device URI: hp:/usb/hp_LaserJet_2430?serial=CNGKC62018
    Device node: /dev/bus/usb/001/005
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/005
# owner: root
# group: lp
user::rw-
user:larry:rw-
group::rw-
mask::rw-
other::r--

-----------
| SUMMARY |
-----------

error: 10 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes libdbus-1-dev
sudo aptitude install --assume-yes build-essential
sudo aptitude install --assume-yes libjpeg62-dev
sudo aptitude install --assume-yes libsnmp-dev
sudo aptitude install --assume-yes libtool
sudo aptitude install --assume-yes libusb-dev
sudo aptitude install --assume-yes python2.5-dev
sudo aptitude install --assume-yes libsane-dev

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Aaron,

Are we still working on this?

Larry

Aaron,

Do you think think this might work with my problem?

Okay, so it seems that it finally works with the HP backend. Once I upgraded CUPS server from 1.3.x to 1.4.1 and re-added the printer through the CUPS web interface, it started to work fine. I don't know for sure if the upgrade was really relevant, because I haven't tried it in a while.

If so, how do I upgrade my CUPS server and re-add my printer through the CUPS web interface?

Thanks,

Larry

Aaron?

I performed all of the following commands:

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes libdbus-1-dev
sudo aptitude install --assume-yes build-essential
sudo aptitude install --assume-yes libjpeg62-dev
sudo aptitude install --assume-yes libsnmp-dev
sudo aptitude install --assume-yes libtool
sudo aptitude install --assume-yes libusb-dev
sudo aptitude install --assume-yes python2.5-dev
sudo aptitude install --assume-yes libsane-dev

Now I get:

hp:Laserjet_2430?serial=CNGKC62018 Device is busy: Untitled1 (larry/370)

Is there a way to track what "Device is busy: Untitled1 (larry /370)" means?

The error message alternates between (larry/370) and (larry/394). What do the numbers 370 and 394 represent?

OK, I see: For 394, the message states, "Device communication error: Untitled1 (larry/394)

For 370, it states, "Device is busy: Untitled1 (larry/370)

A slight difference, but specifically what do the numbers reveal? Is there an hp error message manual that interprets the meaning of error message numbers?

It seems that the numbers represent job numbers in the print que.

When I put the pointer over the printer icon in the panel, I get the error message:

"Printer 'hp_Laserjet_2430_2' may not be connected.

Now that I have run all the suggested troubleshooting commands, I will try re-running hp-check again.

When I attempt to install hplip 3.9.8.run, (or hplip 3.9.6) from http://hplip.sourceforge.net/install/index.html, at larry@larry-desktop:~$, I get:

sh: Can't open hplip 3.9.8.run
                      or
sh: Can't open hplip 3.9.6.run

I get the same with or without the sudo

Run:

lpq -a and post the output.

Thanks and sorry for the delay.

Aaron

Here 'tis:

larry@larry-desktop:~$ sudo lpq -a
[sudo] password for larry:
Rank Owner Job File(s) Total Size
active larry 394 Untitled1 209920 bytes
1st larry 395 Untitled1 209920 bytes
2nd larry 398 Test Page 153600 bytes
larry@larry-desktop:~$

S'OK on the delay if I can just get this thing printing.

Thanks!

Those (394 and 395 files) should be very very small. The keyboard input was simply "test", yet they have more bytes than the test page.

Looks like it may be using a static IP address.

Aaron,

Do you need more diagnostics forwarded? This is coming up on two weeks down now.

Larry

Here is the latest summary from my hp check -t. I can get hplip 3.9.8.run to my desktop but I am unable to complete the download.
-----------
| SUMMARY |
-----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Aaron,

I have the hplip-3.9.8.run file downloaded to my desktop. How do I extract it?

I have this printer on a 30-day trial. Before that time ends, I either have to get it working or return it for a trade. I've got about 10 days left before that deadline.

Larry

Assuming the hplip-3.9.8.run file contains the driver I need, is there any way you could email the file to me in a usable format?

Aaron,

I ran lpq -a and here is the output:

larry@larry-desktop:~$ sudo lpq -a
Rank Owner Job File(s) Total Size
active larry 394 Untitled1 209920 bytes
1st larry 424 Haven Newsletter - Sep09 623616 bytes
larry@larry-desktop:~$

Larry

When I used to troubleshoot hp printers for Bank of America, I would sometimes use an alias printer driver and it would work. Do you think any of the following would work with my 2430dtn?

Laserjet
Laserjet 2
Laserjet 3
Laserjet 4
Laserjet 5
Laserjet 6
Laserjet 2100
Laserjet 2100M
Laserjet 2200
Laserjet 2300
Laserjet 2300dn
Laserjet 2300L
Laserjet 2410
Laserjet 2420
Laserjet 2420dn

I was finally able to extract the latest hplip-3.9.8.run file but that driver doesn't work either.

Where do we go from here, Aaron?

Hi Larry,

Please download the file "hplip-3.9.8.run" from "http://sourceforge.net/projects/hplip/files/hplip/3.9.8/hplip-3.9.8.run/download"

execute command "chmod +x hplip-3.9.8.run"
execute command "./hplip-3.9.8.run"

Thank you for supporting HPLIP,
Naga Samrat.

Sorry, this answer was so long in coming that I finally gave up and
returned that printer weeks ago.

Larry

Naga Samrat wrote:
> Your question #83331 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/83331
>
> Status: Open => Answered
>
> Naga Samrat proposed the following answer:
> Hi Larry,
>
> Please download the file "hplip-3.9.8.run" from
> "http://sourceforge.net/projects/hplip/files/hplip/3.9.8/hplip-3.9.8.run/download"
>
> execute command "chmod +x hplip-3.9.8.run"
> execute command "./hplip-3.9.8.run"
>
> Thank you for supporting HPLIP,
> Naga Samrat.
>
>

Sorry for inconvenience caused due to this.
Since you have already returned the printer, so I guess I have nothing to help you out.

Thanks for your support to HPLIP.
Naga Samrat.