HPLIP

Unable to scan using the slide and negative scanner

Asked by Clive Davidson

I have a HP C8180 with slide and negative scanning ability. Xsane 0.995 doesn't recognise the top scanner. Is there a fix or do I still need to keep my Windows environment for this? I want to be able to change the scan resolution to a higher res than the machine offers as default. I can scan from the machine to media and the Ubuntu just picks it up from the memory card etc. But I am stuck with relatively low resolution. HPLIP doesn't help here??

Question information

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Status:
Solved
For:
HPLIP Edit question
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Solved by:
Aaron Albright
Solved:
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Last reply:
Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and post the output.

Thanks.

Aaron

Revision history for this message
Clive Davidson (davidson-clive) said : 		#2

Hi Aaron,

Below is the result of the test. I am very new to Linux/Ubuntu and wasn't
sure I could do as you asked. Just gave it a punt and hey presto!

I have only recently installed the HP Photosmart C8180 and replaced my
Canon Lide 25 and HP Businessjet 1200.

I have been able to scan slides and negatives to this computer by scanning
to a memory card in the Photosmart and the computer immediately recognises
the new file and downloads it with F-spot. I just can't scan using commands
from Xsane, which doesn't recognise there is a secondary scanner in the lid
of the device.

The Photosmart is networked and my other computer which is running Windows
XP with HP Solution Centre is just hopelessly slow and very very very
unstable. I find I am really only using the Linux system to access and use
the Photosmart!

cheers

Clive Davidson
(Canberra, Australia)

Results follow:-

clive@christines-desktop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.4b)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux christines-desktop 2.6.24-21-generic #1 SMP Tue Oct 21 23:43:45 UTC
2008 i686 GNU/Linux

Distribution:
ubuntu 8.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.3.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the
-c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r
parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for
Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming
language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.4b currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.4b

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.4b
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
cups-ppd-install=no
cups-drv-install=no
internal-tag=3.9.4b.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Photosmart_C8100_series?serial=MY8B5HG1CN04YH"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
date_time = 05/23/09 11:13:56
version = 3.9.4b.10

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP_Business_Inkjet_1200
-----------------------
Type: Unknown
Device URI: parallel:/dev/lp0
PPD: /etc/cups/ppd/HP_Business_Inkjet_1200.ppd
PPD Description: HP Business Inkjet 1200 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer HP_Business_Inkjet_1200 is idle. enabled since Sun
17 May 2009 12:50:18 EST
warning: Printer is not HPLIP installed. Printers must use the hp: or
hpfax: CUPS backend to function in HPLIP.

Photosmart_C8100
----------------
Type: Printer
Device URI: hp:/net/Photosmart_C8100_series?ip=10.0.0.4
PPD: /etc/cups/ppd/Photosmart_C8100.ppd
PPD Description: HP Photosmart c8100 Series hpijs, 3.9.4b
Printer status: printer Photosmart_C8100 is idle. enabled since Fri 22 May
2009 18:26:33 EST
error: Unable to communicate with device (code=12):
hp:/net/Photosmart_C8100_series?ip=10.0.0.4
error: unable to open channel
error: Communication status: Failed

Photosmart_C8100_series
-----------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C8100_series?serial=MY8B5HG1CN04YH
PPD: /etc/cups/ppd/Photosmart_C8100_series.ppd
PPD Description: HP Photosmart c8100 Series hpijs, 3.9.4b
Printer status: printer Photosmart_C8100_series is idle. enabled since Fri
22 May 2009 18:29:31 EST
error: Unable to communicate with device (code=12):
hp:/usb/Photosmart_C8100_series?serial=MY8B5HG1CN04YH
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/net/Photosmart_C8100_series?ip=10.0.0.4' is a
Hewlett-Packard Photosmart_C8100_series all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
 ---------------

clive adm dialout fax cdrom floppy tape audio dip video plugdev scanner fuse

-----------
| SUMMARY |
 -----------

error: 3 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
clive@christines-desktop:~$

On May 23, 2009 2:05am, Aaron Albright
<email address hidden> wrote:
> Your question #71947 on HPLIP changed:

> https://answers.launchpad.net/hplip/+question/71947

> Status: Open => Needs information

> Aaron Albright requested for more information:

> Please run hp-check -t and post the output.

> Thanks.

> Aaron

> --

> To answer this request for more information, you can either reply to

> this email or enter your reply at the following page:

> https://answers.launchpad.net/hplip/+question/71947

> You received this question notification because you are a direct

> subscriber of the question.

Revision history for this message
Andrew Malcolmson (andmalc) said : 		#3

I'm not clear from your message if you can print or scan originals other than slides. The network printer connection under 'Installed CUPS Print Queues' above shows 'error: Communication status: Failed' so it would appear that this is not just a problem with slide scanning but with the connection itself. It may be that the printer is no longer at the IP address shown.

I suggest you delete the printer from your printer list and then re-add it by running 'hp-setup' as root. It the printer is not found then it is not connected to your network. If you're using the wired/Ethernet connection, check the cable. If you're using wireless, press the Setup button on the printer, go down to Network and press OK, and go to Wireless Setup Wizard and press OK and follow the prompts.

Revision history for this message
Clive Davidson (davidson-clive) said : 		#4

Hi Andrew,

The scanner and printer work perfectly with the computer. Its just that the
computer doesn't recognise that the scanner has 2 scanning devices. One on
the normal platen and one in the scanner lid. The program scans with the
flatbed platen scanner without any problems but not the lid scanner. I
would like to be able to activate the scan from the computer because that's
the only way I can adjust the scan resolution. Otherwise I have to use the
HP All in One default scanning resolutions for negs and slides.

I have had no problems with the network arrangement through a cisco router.

cheers

Clive

2009/5/27 Andrew Malcolmson <email address hidden>

> Your question #71947 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/71947
>
> Status: Open => Answered
>
> Andrew Malcolmson proposed the following answer:
> I'm not clear from your message if you can print or scan originals other
> than slides. The network printer connection under 'Installed CUPS Print
> Queues' above shows 'error: Communication status: Failed' so it would
> appear that this is not just a problem with slide scanning but with the
> connection itself. It may be that the printer is no longer at the IP
> address shown.
>
> I suggest you delete the printer from your printer list and then re-add
> it by running 'hp-setup' as root. It the printer is not found then it
> is not connected to your network. If you're using the wired/Ethernet
> connection, check the cable. If you're using wireless, press the Setup
> button on the printer, go down to Network and press OK, and go to
> Wireless Setup Wizard and press OK and follow the prompts.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/71947/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/71947
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Andrew Malcolmson (andmalc) said : 		#5

Oh, I see.

The printer doesn't actually have two scanning devices, but when scanning slides & negatives with the cover from the underside of the lid removed, light shines down through the originals in their plastic holder. You are correct that the software has to tell the printer to scan this way.

I don't know if this software feature is in fact supported by HPLIP, but the C7180 from one year earlier scanned slides & negatives just like yours. Perhaps it might work if you added the printer as that model.

Revision history for this message
Clive Davidson (davidson-clive) said : 		#6

Thanks Andrew I will give that a go.

And I thought it had two scanners not just a light source on the top!

Silly me.

cheers

Clive

2009/5/27 Andrew Malcolmson <email address hidden>

> Your question #71947 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/71947
>
> Status: Open => Answered
>
> Andrew Malcolmson proposed the following answer:
> Oh, I see.
>
> The printer doesn't actually have two scanning devices, but when
> scanning slides & negatives with the cover from the underside of the lid
> removed, light shines down through the originals in their plastic
> holder. You are correct that the software has to tell the printer to
> scan this way.
>
> I don't know if this software feature is in fact supported by HPLIP, but
> the C7180 from one year earlier scanned slides & negatives just like
> yours. Perhaps it might work if you added the printer as that model.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/71947/+confirm?answer_id=4
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/71947
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Clive Davidson (davidson-clive) said : 		#7

I haven't changed across to the C7180 driver yet.

cheers

Clive

2009/5/27 Clive Davidson <email address hidden>

> Your question #71947 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/71947
>
> Status: Answered => Open
>
> You are still having a problem:
> Thanks Andrew I will give that a go.
>
> And I thought it had two scanners not just a light source on the top!
>
> Silly me.
>
> cheers
>
> Clive
>
> 2009/5/27 Andrew Malcolmson <email address hidden>
>
> > Your question #71947 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/71947
> >
> > Status: Open => Answered
> >
> > Andrew Malcolmson proposed the following answer:
> > Oh, I see.
> >
> > The printer doesn't actually have two scanning devices, but when
> > scanning slides & negatives with the cover from the underside of the lid
> > removed, light shines down through the originals in their plastic
> > holder. You are correct that the software has to tell the printer to
> > scan this way.
> >
> > I don't know if this software feature is in fact supported by HPLIP, but
> > the C7180 from one year earlier scanned slides & negatives just like
> > yours. Perhaps it might work if you added the printer as that model.
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> > https://answers.launchpad.net/hplip/+question/71947/+confirm?answer_id=4
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/hplip/+question/71947
> >
> > You received this question notification because you are a direct
> > subscriber of the question.
> >
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#8

HPLIP does not currently support negative scanning. Currently we aren't planning on adding this functionality for past products, we -may- be adding it for future products, however we are still working on the technical considerations for implementation.

Sorry for any inconvenience.

Aaron

Revision history for this message
Clive Davidson (davidson-clive) said : 		#9

Thanks Aaron.