HPLIP

cannot print duplex with p2035n

Asked by yort

Ubuntu 9.05 installed.

The properties menu gives a selection for duplex Long Edge (standard). I select this, but the printing is still
not duplex.

Question information

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HPLIP Edit question
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Solved by:
Aaron Albright
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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and post the output.

Also run hp-info and post that output as well.

Thanks!

Aaron

Revision history for this message
yort (yort1024) said : 		#2

Thanks Aaron,

Here is the output from hp-check -t:

~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.4)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if
the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux woody-desktop 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.4 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.9.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-3.9.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
cups-ppd-install=no
cups-drv-install=no
internal-tag=3.9.4.102
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
eula = 1
installed = 1

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/HP_LaserJet_P2035n?serial=M51019W"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.4.102
date_time = 04/30/09 21:03:42

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI                                 Model
  -----------------------------------------  ---------------------------
  hp:/usb/HP_LaserJet_P2035n?serial=M51019W  HP LaserJet P2035n

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

DeskJet-950C
------------
Type: Printer
Device URI: hp:/usb/DeskJet_950C?serial=MY037181P3JP
PPD: /etc/cups/ppd/DeskJet-950C.ppd
PPD Description: HP 910 hpijs, 3.9.4
Printer Unplugged or turned off-950C disabled since Tue 28 Apr 2009 11:18:28 PM EDT -
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_950C?serial=MY037181P3JP
error: Device not found
error: Communication status: Failed

HP-LaserJet-P2035n
------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P2035n?serial=M51019W
PPD: /etc/cups/ppd/HP-LaserJet-P2035n.ppd
PPD Description: HP LaserJet p2035n hpijs pcl3, 3.9.4
Printer status: printer HP-LaserJet-P2035n is idle.  enabled since Thu 30 Apr 2009 08:15:33 PM EDT
Required plug-in status: Installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x5d17 at 001:002:
    Device URI: hp:/usb/HP_LaserJet_P2035n?serial=M51019W
    Device node: /dev/bus/usb/001/002
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/002
# owner: lp
# group: lp
user::rw-
user:woody:rw-
group::rw-
mask::rw-
other::---

---------------
| USER GROUPS |
 ---------------

woody adm dialout cdrom audio plugdev fuse lpadmin admin sambashare diane

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
woody@woody-desktop:~$

I am attaching files of the screenshots of the hp-info command.

--- On Thu, 4/30/09, Aaron Albright <email address hidden> wrote:

From: Aaron Albright <email address hidden>
Subject: Re: [Question #69186]: cannot print duplex with p2035n
To: <email address hidden>
Date: Thursday, April 30, 2009, 12:54 PM

Your question #69186 on HPLIP changed:
https://answers.launchpad.net/hplip/+question/69186

    Status: Open => Needs information

Aaron Albright requested for more information:
Please run hp-check -t and post the output.

Also run hp-info and post that output as well.

Thanks!

Aaron

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/hplip/+question/69186

You received this question notification because you are a direct
subscriber of the question.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#3

Everything looks okay. Run:

hp-info -i

and post the output for the P2035.

Thanks!

Aaron

Revision history for this message
yort (yort1024) said : 		#4

Aaron,

Thanks. Here is output to hp-info -i

~$ hp-info -i

HP Linux Imaging and Printing System (ver. 3.9.4)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

-----------------
| SELECT DEVICE |
 -----------------

  Num Device URI CUPS Printer(s)
  -------- ----------------------------------------- ------------------
  0* hp:/usb/HP_LaserJet_P2035n?serial=M51019W HP-LaserJet-P2035n
  1 hp:/usb/DeskJet_950C?serial=MY037181P3JP DeskJet-950C

Enter number 0...1 for device (q=quit, <enter>=default: 0*) ?0

hp:/usb/HP_LaserJet_P2035n?serial=M51019W

Device Parameters (dynamic data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  agent1-ack False
  agent1-desc Black toner cartridge
  agent1-dvc 0
  agent1-health 0
  agent1-health-desc Good/OK
  agent1-hp-ink False
  agent1-id 0
  agent1-kind 4
  agent1-known False
  agent1-level 100
  agent1-level-trigger 0
  agent1-sku CE505A
  agent1-type 1
  agent1-virgin False
  back-end hp
  cups-printer HP-LaserJet-P2035n
  cups-uri hp:/usb/HP_LaserJet_P2035n?serial=M51019W
  dev-file
  device-state 1
  device-uri hp:/usb/HP_LaserJet_P2035n?serial=M51019W
  deviceid MFG:Hewlett-Packard;MDL:HP LaserJet
                                P2035n;CMD:ACL;CLS:PRINTER;DES:HP LaserJet
                                P2035n;FWVER:20080528;
  duplexer 0
  error-state 0
  host
  in-tray1 1
  in-tray2 1
  is-hp True
  media-path 1
  panel 0
  panel-line1
  panel-line2
  photo-tray 0
  port 1
  r 0
  revision 254
  rg 000
  rr 000000
  rs 000000000
  serial M51019W
  status-code 1000
  status-desc Idle
  supply-door 1
  top-door 1

Model Parameters (static data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  align-type 0
  clean-type 0
  color-cal-type 0
  copy-type 0
  embedded-server-type 0
  fax-type 0
  fw-download False
  icon HP_LaserJet_1012.png
  io-mfp-mode 6
  io-mode 1
  io-support 2
  job-storage 0
  linefeed-cal-type 0
  model HP_LaserJet_P2035n
  model-ui HP LaserJet p2035n
  model1 HP LaserJet P2035n Printer
  monitor-type 0
  panel-check-type 0
  pcard-type 0
  plugin 1
  plugin-reason 1
  power-settings 0
  pq-diag-type 0
  r-type 0
  r0-agent1-kind 4
  r0-agent1-sku CE505A
  r0-agent1-type 1
  scan-style 0
  scan-type 0
  status-battery-check 0
  status-dynamic-counters 0
  status-type 8
  support-released True
  support-subtype 15218
  support-type 2
  support-ver 2.8.10
  tech-class ['LJMono', 'LJZjsMono']
  tech-subclass ['Normal']
  tech-type 3
  usb-pid 23831
  usb-vid 1008

Status History (most recent first):
  Date/Time Code Status Description User Job ID
  -------------------- ----- ---------------------------------------- -------- --------
  05/07/09 19:42:39 1000 Idle woody 0
  05/07/09 19:40:33 5012 Device communication error woody 0

Done.

Revision history for this message
Best Aaron Albright (albrigha-deactivatedaccount) said : 		#5

HPLIP is not detecting that the duplexor is installed.

This device does not come with a duplexor unit installed. Per the specs:

http://h10010.www1.hp.com/wwpc/us/en/sm/WF06b/18972-18972-3328059-14638-236263-3662025-3662049-3662051.html

Manual duplexing is supported. You can follow the process here:

http://hplipopensource.com/node/99

Hope this helps.

Aaron

Revision history for this message
yort (yort1024) said : 		#6

Thanks. I felt that selecting Duplex should have invoked the manual steps.