HP MFP M125a not scanning, Ubuntu 18.04

Asked by MIlos

My HP MFP M125a refuses to scan or copy.
Here is a Diagnose dump if it can help.

----------------------
HP Linux Imaging and Printing System (ver. 3.18.7)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.18.7)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/Gtk-Message: 00:14:04.102: Failed to load module "canberra-gtk-module"
-Gtk-Message: 00:14:04.124: Failed to load module "canberra-gtk-module"

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.18.7)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-34-generic #37-Ubuntu SMP Mon Aug 27 15:21:48 UTC 2018 GNU/Linux
 Host: Panter-VIII
 Proc: 4.15.0-34-generic #37-Ubuntu SMP Mon Aug 27 15:21:48 UTC 2018 GNU/Linux
 Distribution: 12 18.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.7
html=/usr/share/doc/hplip-3.18.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.7

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1536789868
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/HP_LaserJet_Pro_MFP_M125a?serial=CNB6H6959P"
printer_name = HP-LaserJet-Pro-MFP-M125a
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 09/13/2018 00:14:04
version = 3.18.7

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.18.7 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.18.7 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.22 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
Gtk-Message: 00:14:10.082: Failed to load module "canberra-gtk-module"
Gtk-Message: 00:14:10.105: Failed to load module "canberra-gtk-module"
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.18.7 OK -
 cupsext CUPS-Extension REQUIRED - 3.18.7 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_LaserJet_Pro_MFP_M125a?serial=CNB6H6959P' is a Hewlett-Packard HP_LaserJet_Pro_MFP_M125a all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  --------------------------------------------------- -------------------------------
  hp:/usb/HP_LaserJet_Pro_MFP_M125a?serial=CNB6H6959P HP LaserJet Pro MFP M125a

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-Pro-MFP-M125a
-------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Pro_MFP_M125a?serial=CNB6H6959P
PPD: /etc/cups/ppd/HP-LaserJet-Pro-MFP-M125a.ppd
warning: Failed to read /etc/cups/ppd/HP-LaserJet-Pro-MFP-M125a.ppd ppd file
PPD Description:
Printer status: printer HP-LaserJet-Pro-MFP-M125a is idle. enabled since Thu 13 Sep 2018 12:13:43 AM CEST
Communication status: Good

HP_LaserJet_Pro_MFP_M125a
-------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Pro_MFP_M125a?serial=CNB6H6959P
PPD: /etc/cups/ppd/HP_LaserJet_Pro_MFP_M125a.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Pro_MFP_M125a.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_Pro_MFP_M125a is idle. enabled since Wed 12 Sep 2018 11:37:14 PM CEST
Communication status: Good

HP_LaserJet_Pro_MFP_M125a_2
---------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Pro_MFP_M125a?serial=CNB6H6959P
PPD: /etc/cups/ppd/HP_LaserJet_Pro_MFP_M125a_2.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Pro_MFP_M125a_2.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_Pro_MFP_M125a_2 is idle. enabled since Thu 13 Sep 2018 12:08:00 AM CEST
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP-LaserJet-Pro-MFP-M125a Required - - OK Node:'/dev/bus/usb/001/013' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP-LaserJet-Pro-MFP-M125a.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP-LaserJet-Pro-MFP-M125a.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

Please close this terminal manually.
------------------------------

That would be it.

Thank you in advance.

Yours,

Milos Pantelic

Question information

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Status:
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Revision history for this message
srinivas (srinivas5) said :
#1

Hi,
Can you confirm whether the plugin has been installed for this device? If the plugin installation went through with no issues, can you capture the below logs for further analysis on this issue:
hp-logcapture
Run this command and do the scan job for capturing the logs. Share the log file for our analysis.

Thanks,
Srinivas

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