printer adds smeared colors and lines

Asked by bart

HP OfficeJet Pro 8710 set up with hplip-3.17.11 on AmigaOne X5000 smears colors where there should be none and adds colored lines.

Question information

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Status:
Solved
For:
HPLIP Edit question
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Solved by:
Nishitha Antony
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Revision history for this message
Nishitha Antony (ni301701) said :
#1

Hi Bart,

Can you please let us know whether you are facing any issues in installing the hplip driver in your distro? Also provide the distro version details along with the issue faced in hplip driver.

Thanks,
Nishitha

Revision history for this message
bart (mathias-r) said :
#2

I may no longer have the brain power to deal with the questions. I had
previously followed some instructions I found on line and downloaded
hplip-3.17.11.

This was a few weeks ago. Since discovering that it wouldn't print
properly, I have connected the printer to my Raspberry Pi, and somehow my
desktop running Ubuntu 16.04.4 LTS is able to connect to the printer
through the Pi and prints perfectly. No problem, except mildly annoying
that I always have to boot the Pi is I want to print.

Yesterday I decided to have another go with the printer connected directly
to my desktop. Still no good, so I ended up deleting two (?) printers and
one fax machine and went to System > Administration > Printers, clicked
"Add" and followed instructions, ending up with something that mis-printed
the same as the one I had deleted. (There was one thing I liked better
about the one I deleted: clicking on "Ink/Toner Levels" brought up
pictures showing how much I had of the different colors. The new install
says instead, "Marker levels are not reported for this printer."

To answer the first question, I am not aware of issues installing the
driver. I am not sure what "distro version" entails, beyond the
hplip-3.17.11. The question did lead me to poking around in my desktop
hplip folder where I was surprised to discover a 1254-line config.log!
Could this include any useful info? Judging from dates, it must be from the
original install, not from yesterday's do-over. One reason I wanted to do
it over was a vague suspicion that I did not have the printer turned on the
first time I installed hplip. Or would the program have told me about such
a mistake?

On Fri, Mar 9, 2018 at 3:52 AM, Nishitha Antony <
<email address hidden>> wrote:

> Your question #665400 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/665400
>
> Status: Open => Answered
>
> Nishitha Antony proposed the following answer:
> Hi Bart,
>
>
> Can you please let us know whether you are facing any issues in installing
> the hplip driver in your distro? Also provide the distro version details
> along with the issue faced in hplip driver.
>
>
>
> Thanks,
> Nishitha
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/665400/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/665400
>
> You received this question notification because you asked the question.
>

Revision history for this message
Nishitha Antony (ni301701) said :
#3

Hi Bart,

Can you please try to use any latest HPLIP driver in Ubuntu.If you are still facing this issue.
Run a command "hp-check -t " in terminal and upload it for our further analysis.

Thanks,
Nishitha

Revision history for this message
bart (mathias-r) said :
#4

I think I was using the latest driver, but apparently the problem is that
it doesn't get along with PPC Ubuntu. I use an AmigaOne X5000.

I have essentially solved the problem by using generic PCL-3 instead of the
HPLIP driver for the OfficeJet Pro 8710. The colors now come out where and
when they should, although I probably can't do some things a proper
computer&driver would.

Thank you. Should I close the question, or does someone else do that?

On Mon, Mar 19, 2018 at 1:11 AM, Nishitha Antony <
<email address hidden>> wrote:

> Your question #665400 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/665400
>
> Status: Open => Answered
>
> Nishitha Antony proposed the following answer:
> Hi Bart,
>
> Can you please try to use any latest HPLIP driver in Ubuntu.If you are
> still facing this issue.
> Run a command "hp-check -t " in terminal and upload it for our further
> analysis.
>
>
> Thanks,
> Nishitha
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/665400/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/665400
>
> You received this question notification because you asked the question.
>

Revision history for this message
Best Nishitha Antony (ni301701) said :
#5

Hi Bart,

It is good to know that your problem has been solved. Please close the ticket.

Thanks,
Nishitha

Revision history for this message
bart (mathias-r) said :
#6

Thanks Nishitha Antony, that solved my question.