HPLIP

Printer will not scan

Asked by David Boyd on 2016-08-26

My new printer, HP OfficeJet 6960 All-in-One series is not listed in the list of printers supplied in hp-setup, so I used the old printer - 6830 - to determine the PPD file. While this works for normal printing it does not work for scanning with the Xsane programme supplied by Ubuntu.

I am using the Ubuntu 16.04 LTS OS, which I update regularly each week, on an HP 20 All-in-one 64-bit desktop computer.

Please let me know whether or not HP will supply a driver for their OfficeJet 6960 All-in-One.

Or will I need to take this printer back to the supplier and replace it with another model printer that will work with the Ubuntu OS.

Here is the hp-check -t script:

david@david-20-2200a:~$ hp-check -t
Saving output in log file: /home/david/hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.7)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

Kernel: 4.4.0-34-generic #53-Ubuntu SMP Wed Jul 27 16:06:39 UTC 2016 GNU/Linux
Host: david-20-2200a
Proc: 4.4.0-34-generic #53-Ubuntu SMP Wed Jul 27 16:06:39 UTC 2016 GNU/Linux
Distribution: ubuntu 16.04
Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.16.7
html=/usr/share/doc/hplip-3.16.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1472006426
pending_upgrade_time = 0
latest_available_version = 3.16.5

[installation]
date_time = 08/26/16 16:44:32
version = 3.16.7

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.18 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
network network -wget OPTIONAL - 1.17.1 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.32 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.1.3 OK 'CUPS Scheduler is running'
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -

-------------------------
| General Dependencies |
-------------------------

libpthread libpthread - POSIX threads library REQUIRED - b'2.23' OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
sane SANE - Scanning library REQUIRED - 1.0.25 OK -
python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.1.3 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.1.3 OK -

---------------
| COMPILEDEP |
---------------

libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -

----------------------
| Python Extentions |
----------------------

hpmudext IO-Extension REQUIRED - 3.16.7 OK -
cupsext CUPS-Extension REQUIRED - 3.16.7 OK -

-----------------------
| Scan Configuration |
-----------------------

hpaio HPLIP-SANE-Backend REQUIRED - 3.16.7 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.16.7 OK -

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-OfficeJet-Pro-6960
---------------------
Type: Unknown
Device URI: dnssd://HP%20OfficeJet%20Pro%206960%20%5B6AF2A5%5D._ipp._tcp.local/?uuid=b233ab84-9e9a-f585-c015-fb7392fb779d
PPD: /etc/cups/ppd/HP-OfficeJet-Pro-6960.ppd
warning: Failed to read /etc/cups/ppd/HP-OfficeJet-Pro-6960.ppd ppd file
PPD Description:
Printer status: printer HP-OfficeJet-Pro-6960 is idle. enabled since Fri 26 Aug 2016 15:22:14 NZST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.