HPLIP

Can't send fax using HPLIP for HP OfficejetPRO 8610

Asked by J-adam-b

Running Fedora 23, HPLIP 3.16.2-1 (installed via dnf). Previously had an HP Officejet 7310IX and had no issues faxing using HPLIP. I've upgraded my printer to an HP OfficejetPRO 8610 and fax no longer works. The printer passed the internal Fax Test (which seems to check the phone line). I can print from Fedora with no issues. Updated HPLIP to see the new printer.

Every time, when trying to send a fax, I get a communication error. The printer is set up wireless (whereas the old 7310IX was hard wired). Also, the fax had just the basic cover page added. Are there any known issues regarding the adding of a cover page or connecting via wireless (vs wired)?

Listed below is the output of 'hp-check -t'. While I see some required packages not installed, the fact that it worked with the 7310IX leads me to believe that those uninstalled packages didn't matter in regards to sending faxes. Also, I did notice the output mentioned CUPS not installed or incompatible. CUPS is installed and running (/usr/sbin/cupsd -l shows up when running ps).

====hp-check -t====
Saving output in log file: /zookeeper/home/adam/hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.2)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm,
etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above
cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.3.5-300.fc23.x86_64 #1 SMP Mon Feb 1 03:18:41 UTC 2016 GNU/Linux
 Host: zookeeper.steinhome.net
 Proc: 4.3.5-300.fc23.x86_64 #1 SMP Mon Feb 1 03:18:41 UTC 2016 GNU/Linux
 Distribution: fedora 23
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.2
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for fedora distro 23 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.16.2
html=/usr/share/doc/hplip-3.16.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
 network network -wget OPTIONAL - 1.17.1 OK -
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.16 OK -
 error: avahi-utils avahi-utils OPTIONAL - - MISSING 'avahi-utils needs to be installed'
 dbus DBus - Message bus system REQUIRED - 1.10.6 OK -
 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK -

-------------------------
| General Dependencies |
-------------------------

 error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.1.8 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
 error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 OK -
 error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 error: python3-devel Python devel - Python development files REQUIRED 2.2 3.4.3 MISSING 'python3-devel needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.4.3 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.22' OK -
 error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'

---------------
| COMPILEDEP |
---------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.3.1 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.16.2 OK -
 hpmudext IO-Extension REQUIRED - 3.16.2 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.16.2 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.16.2 OK -

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `v4l:/dev/video0' is a Noname UVC Camera (046d:0825) virtual device
device `hpaio:/net/HP_Officejet_Pro_8610?zc=HPDC4A3E26AE8E' is a Hewlett-Packard HP_Officejet_Pro_8610 all-in-one
device `hpaio:/net/hp_officejet_pro_8610?ip=192.168.254.42&queue=false' is a Hewlett-Packard hp_officejet_pro_8610 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Officejet_Pro_8610
---------------------
Type: Printer
Device URI: hp:/net/HP_Officejet_Pro_8610?zc=HPDC4A3E26AE8E
PPD: /etc/cups/ppd/HP_Officejet_Pro_8610.ppd
PPD Description: HP Officejet Pro 8610, hpcups 3.16.2
Printer status: printer HP_Officejet_Pro_8610 is idle. enabled since Tue 23 Feb 2016 04:53:30 PM EST
 ready to print
error: Communication status: Failed

HP_Officejet_Pro_8610_fax
-------------------------
Type: Fax
Device URI: hpfax:/net/HP_Officejet_Pro_8610?zc=HPDC4A3E26AE8E
PPD: /etc/cups/ppd/HP_Officejet_Pro_8610_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer HP_Officejet_Pro_8610_fax is idle. enabled since Wed 24 Feb 2016 04:11:39 PM EST
 Rendering completed
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'cups' package is missing or 'cups' service is not running.
error: 'cups-devel' package is missing/incompatible
error: 'sane-backends-devel' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'net-snmp-devel' package is missing/incompatible
error: 'python3-devel' package is missing/incompatible
error: 'libusb1-devel' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'avahi-tools' package is missing/incompatible
error: 'PKG_FROM_PIP:notify2' package is missing/incompatible

Total Errors: 11
Total Warnings: 1

Done.
====hp-check -t====

Question information

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Answered
For:
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Last reply:
Revision history for this message
Gaurav Sood (gaurav-sood) said : 		#1

Please download the run file from hplipopensource.com and install it by typing

"sh <filename>"

Revision history for this message
J-adam-b (j-adam-b) said : 		#2

Downloaded and installed. Since I already had hplip 3.16.2 installed and I was just installing the same version, nothing changed. I installed via automatic mode figuring it would give me everything and should be ok to send faxes. Had all the missing packages installed.

It doesn't even look like the code is actually contacting the machine. While HP Device Manager does indeed show the printer and fax and can connect and give me information, the actual sending of the fax looks like it can't communicate with the machine.

After trying again, I did notice these error messages:

error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8610?zc=HPDC4A3E26AE8E
error: Unable to open device (Device not found).
error: Error, aborting.
error: Unable to communicate with device (code=12): hpfax:/net/HP_Officejet_Pro_8610?zc=HPDC4A3E26AE8E
error: unable to open channel

Is there anything else to look at or try to diagnose the problem? After I installed, I was able to find the printer/fax on my home network but reused the existing queues if that makes a difference.

Revision history for this message
Gaurav Sood (gaurav-sood) said : 		#3

From "hp-check" output it seems You should check if cups is installed on your system. If it is, whether cups daemon is running.

Revision history for this message
J-adam-b (j-adam-b) said : 		#4

Thanks for the quick replies. CUPS is indeed installed and running. I can print from applications fine, I just can't send faxes.

> sudo dnf list cups
Installed Packages
cups.x86_64 1:2.1.3-1.fc23 @updates

> ps -ef | grep cupsd
root 1630 1 0 Feb27 ? 00:00:00 /usr/sbin/cupsd -l

Anything else I can look at? Like I mentioned, it looks like the HP device never receives the fax request, like HP Device Manager doesn't actually communicate with the device. I have the fax audo turned to load on the 8610 and I never see the machine even attempt to start a fax. Just remains in it's idle state. Nothing even in the fax log saying an attempt was made, so I'm thinking HP Device Manager tries to connect to the devices, fails, and sees that as a failure to send the fax rather than a failure to communicate with the fax machine itself.

Revision history for this message
J-adam-b (j-adam-b) said : 		#5

I found a way around my problem and in doing so, I now know exactly what the problem is (not what's causing it). Turns out, the specific problem is that hp-sendfax can't communicate with the device using URI's that make use of avahi/mDNS. I can discover the device, print to it, get status for printer and fax, but I can't send a fax.

The workaround is to "discover" the device using the IP address so that the URI has '?ip=...' instead of '?zc=...'. That works.

Don't know if this is a known problem with avahi and/or Fedora. I can't seem to find an easy way to discover using SLP (don't know if the URI's would be any different), but I can open the mDNS port in the firewall to use mDNS. Unfortunately, as I mentioned, it doesn't work too well and I had to wind up using the IP address (which is what I had used with my previous HP 7310 printer which worked).

Can you help with this problem?

Provide an answer of your own, or ask J-adam-b for more information if necessary.

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