HPLIP

OfficeJet 4620: Scanner not recognized in Ubuntu 13.10

Asked by Sebastian Mahr

Hey everyone,

I am using an OfficeJet 4620 model with ubuntu 13.10. I installed hplib 3.14.3, and the printer and all the hp-utilities worked out ouf the box.
However I cannot get the scanner to work or even see. xsane tells me no devices are found. hp-scan gives the following error message:

error: Unable to locate device hpaio:/usb/Officejet_4620_series?serial=CN3CM3508505S1 using SANE backend hpaio:. Please check HPLIP installation.

Syslog does not have additional info either :-(
I ran hp-check, but it says no warnings or errors detected. Today, I uninstalled hplib and tried again with 3.14.4, but to the same result.
Any pointers would be greatly appreciated.

Thanks in advance,

Sebastian

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Srikanth (srikanth-lokare) said : 		#1

Hi Sebastian,

Canl you please try the following commands.

1. Remove the existing queue using 'hp-setup -r' from the terminal.
2. Re-Configure the queue using 'hp-setup' from the terminal again.

Please let us know if the problem still persists.

Thanks and Regards,
Srikanth Lokare

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Sebastian Mahr (sebastian-e-mahr) said : 		#2

Hello Srikanth,

thanks for replying. I already removed the queue using the device manager from the GUI and then reinstalled, with consistently the same result.

I will try again using the terminal next week and give feedback.

Thanks again,

Sebastian

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