HPLIP

CM2320fxi MFP over network: Device communication erro

Asked by webmaster777

I am trying to install the printer at our workplace (CM2320fxi MFP) on my Ubuntu 11.10 box. During the run of hp-setup I get the message "Unable to communicate with the device. Please check the device and try again." The printer is located at a network location. If I choose to install the printer anyway and try to print a test page, I get a "Device communication error" (code 5012).

I can install the printer using the Ubuntu default printer setup wizard, and that *does* work, but all my grey scale prints are "dotted" then and hard to read. I hoped that when I would install the HPLIP driver this problem would be gone.

HPLIP version: 3.11.7

Can anyone help?

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Sanjay Kumar (sanjay-kumar14) said : 		#1

Hi,
Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.
=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html
=> Reconfigure print queue with the commands mentioned below.
       =>system-config-printer (remove all print queues)
       =>hp-setup (for adding print queue)
=>Enable/Clear Logs as mentioned below
    a)Open /etc/cups/cupsd.conf in root mode and replace
        LogLevel warn
          with
       LogLevel debug
       hpLogLevel 15
    b) Open Terminal and run following commands:
       => su
       => /etc/init.d/cups restart
                  or
       => service cups restart
       => cd /tmp
       => rm *.out
       => rm *.bmp
       => cat dev/null > /var/log/cups/error_log
       => cat dev/null > /var/log/messages
       => cat dev/null > /var/log/syslog
       => hp-check -t > /tmp/hpcheck.log
    c) Try to print the file. If issue is not resolved then please send following files
        (**Please use "Create a bug report" to attach the logs as "Ask a Question" does not provide the file attachment option)
          => /var/log/syslog (if present),
          => /var/log/messages (if present),
          => /var/log/cups/error_log
          => /tmp/*.bmp
          => /tmp/*.out
          => /tmp/hpcheck.log
          => document used for printing
          => scanned copy of the printed document (if present)
    d) Please let me know the application used for testing.

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