Auto install of hplip -3.11.10.run for HP OFFICEJET PRO 8500g fails
Lucid v10.04 LTS
The attempted install ended with "Diagnostic Output (Advanced)" "Page: Sorry! - there are no obvious solutions to this problem."
I reported this as a bug report to HP, but have had no reply . I use USB connection that works fine with an extra USB drive. Any ideas would be appreciated.
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- goutam kodu
- Solved:
- Last query:
- Last reply:
Revision history for this message
|
#1 |
I have a copy of the full report if needed.
Revision history for this message
|
#2 |
please provide that report and hp-check output too.
Revision history for this message
|
#3 |
Page 1 (Scheduler not running?):
{'cups_
Page 2 (Choose printer):
{'cups_dest': <cups.Dest Officejet-
'cups_instance': None,
'cups_queue': 'Officejet-
'cups_
Page 3 (Check printer sanity):
{'cups_
'cups_
'cups_
'hplip_output': (['',
'is_cups_class': False,
'local_
Page 4 (Check PPD sanity):
{'cups_
'cups_
'missing_
Page 5 (Local or remote?):
{'printer_
Page 6 (Choose device):
{'cups_
Page 7 (Printer state reasons):
{'printer-
'printer-
Page 8 (Error log checkpoint):
{'cups_
'error_
'error_
Page 9 (Print test page):
{'test_
Page 10 (Error log fetch):
{'error_log': ['D [18/Nov/
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'error_
Page 11 (Locale issues):
{'printer_
'system_
'user_
'user_
=======
bumpy@bumpyputer:~$ hp-check -t
HP Linux Imaging and Printing System (ver. 3.11.10)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
\Xlib: extension "RANDR" missing on display ":0.0".
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux bumpyputer 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
Distribution:
ubuntu 10.04
Checking Python version...
OK, version 2.6.5 installed
Checking PyQt 4.x version...
OK, version 4.7.2 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.4.3
error_log is set to level: warn
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
-------
| COMPILE AND RUNTIME DEPENDENCIES |
-------
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo apt-get install --assume-yes xsane
-------
| HPLIP INSTALLATION |
-------
Currently installed HPLIP version...
HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.11.10
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/
[last_used]
printer_name = Officejet-
working_dir = .
device_uri = hp:/usb/
[commands]
scan = /usr/bin/
[installation]
version = 3.11.10
date_time = 11-11-18 07:59:47
[settings]
systray_messages = 0
systray_visible = 0
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = true
type = 1
[polling]
enable = false
device_list =
interval = 5
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
?serial=
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
Officejet-
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP Officejet Pro 8500 a909g hpijs, 3.10.2
Printer status: printer Officejet-
Communication status: Good
Officejet-
-------
Type: Fax
Device URI: hpfax:/
PPD: /etc/cups/
PPD Description: HP Fax hpijs
Printer status: printer Officejet-
Communication status: Good
Officejet_
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP Officejet Pro 8500 a909g, hpcups 3.11.10
Printer status: printer Officejet_
Communication status: Good
Officejet_
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
PPD Description: HP Officejet Pro 8500 a909g, hpcups 3.11.10
Printer status: printer Officejet_
Communication status: Good
Officejet_
-------
Type: Fax
Device URI: hpfax:/
PPD: /etc/cups/
PPD Description: HP Fax hpcups
Printer status: printer Officejet_
Communication status: Good
-------
| SANE CONFIGURATION |
-------
'hpaio' in '/etc/sane.
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
device `hpaio:
-------
| PYTHON EXTENSIONS |
-------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
-----------------
| USB I/O SETUP |
-----------------
Checking for permissions of USB attached printers...
HP Device 0x3912 at 001:003:
Device URI: hp:/usb/
Device node: /dev/bus/
Mode: 0664
---------------
| USER GROUPS |
---------------
bumpy adm lp dialout cdrom plugdev lpadmin admin sambashare
-----------
| SUMMARY |
-----------
error: 1 error or warning.
Summary of needed commands to run to satisfy missing dependencies:
sudo apt-get install --assume-yes xsane
Please refer to the installation instructions at:
http://
Done.
bumpy@bumpyputer:~$ sudo apt-get install --assume-yes xsane
[sudo] password for bumpy:
Reading package lists... Done
Building dependency tree
Reading state information... Done
xsane is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
bumpy@bumpyputer:~$
Revision history for this message
|
#4 |
Hi,
HPLIP 3.11.10 printer drivers are installed in your system.
Can you explain us what is the problem that you are facing with you printer.
Thanks,
Goutam kodu
Revision history for this message
|
#5 |
I am unable to print!
The only button available to send this message is "This Solved My Problem"
My problem is not solved until I can!
Revision history for this message
|
#6 |
Please close this - Have similar problem on Feb 1 2012.