Auto install of hplip -3.11.10.run for HP OFFICEJET PRO 8500g fails

Asked by Peter Saxon

Lucid v10.04 LTS
The attempted install ended with "Diagnostic Output (Advanced)" "Page: Sorry! - there are no obvious solutions to this problem."
I reported this as a bug report to HP, but have had no reply . I use USB connection that works fine with an extra USB drive. Any ideas would be appreciated.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
goutam kodu
Solved:
Last query:
Last reply:
Revision history for this message
Peter Saxon (bumpysax) said :
#1

I have a copy of the full report if needed.

Revision history for this message
Gaurav Sood (gaurav-sood) said :
#2

please provide that report and hp-check output too.

Revision history for this message
Peter Saxon (bumpysax) said :
#3

Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Choose printer):
{'cups_dest': <cups.Dest Officejet-Pro-8500-A909g (default)>,
 'cups_instance': None,
 'cups_queue': 'Officejet-Pro-8500-A909g',
 'cups_queue_listed': True}
Page 3 (Check printer sanity):
{'cups_device_uri_scheme': u'hp',
 'cups_printer_dict': {'device-uri': u'hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR',
                       'printer-info': u'HP Officejet Pro 8500 A909g',
                       'printer-is-shared': True,
                       'printer-location': u'bumpyputer',
                       'printer-make-and-model': u'HP Officejet Pro 8500 a909g hpijs, 3.10.2',
                       'printer-state': 3,
                       'printer-state-message': u'ready to print',
                       'printer-state-reasons': [u'none'],
                       'printer-type': 8556572,
                       'printer-uri-supported': u'ipp://localhost:631/printers/Officejet-Pro-8500-A909g'},
 'cups_printer_remote': False,
 'hplip_output': (['',
                   '\x1b[01mHP Linux Imaging and Printing System (ver. 3.11.10)\x1b[0m',
                   '\x1b[01mDevice Information Utility ver. 5.2\x1b[0m',
                   '',
                   'Copyright (c) 2001-9 Hewlett-Packard Development Company, LP',
                   'This software comes with ABSOLUTELY NO WARRANTY.',
                   'This is free software, and you are welcome to distribute it',
                   'under certain conditions. See COPYING file for more details.',
                   '',
                   '',
                   '\x1b[01mhp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR\x1b[0m',
                   '',
                   '\x1b[01mDevice Parameters (dynamic data):\x1b[0m',
                   '\x1b[01m Parameter Value(s) \x1b[0m',
                   ' ---------------------------- ----------------------------------------------------------',
                   ' agent1-ack False ',
                   ' agent1-desc Black ink cartridge ',
                   ' agent1-dvc 0 ',
                   ' agent1-health 0 ',
                   ' agent1-health-desc Good/OK ',
                   ' agent1-hp-ink False ',
                   ' agent1-id 0 ',
                   ' agent1-kind 2 ',
                   ' agent1-known False ',
                   ' agent1-level 40 ',
                   ' agent1-level-trigger 0 ',
                   ' agent1-sku 940 / 940XL ',
                   ' agent1-type 1 ',
                   ' agent1-virgin False ',
                   ' agent2-ack False ',
                   ' agent2-desc Yellow ink cartridge ',
                   ' agent2-dvc 0 ',
                   ' agent2-health 0 ',
                   ' agent2-health-desc Good/OK ',
                   ' agent2-hp-ink False ',
                   ' agent2-id 0 ',
                   ' agent2-kind 2 ',
                   ' agent2-known False ',
                   ' agent2-level 50 ',
                   ' agent2-level-trigger 0 ',
                   ' agent2-sku 940 ',
                   ' agent2-type 6 ',
                   ' agent2-virgin False ',
                   ' agent3-ack False ',
                   ' agent3-desc Magenta ink cartridge ',
                   ' agent3-dvc 0 ',
                   ' agent3-health 0 ',
                   ' agent3-health-desc Good/OK ',
                   ' agent3-hp-ink False ',
                   ' agent3-id 0 ',
                   ' agent3-kind 2 ',
                   ' agent3-known False ',
                   ' agent3-level 50 ',
                   ' agent3-level-trigger 0 ',
                   ' agent3-sku 940 ',
                   ' agent3-type 5 ',
                   ' agent3-virgin False ',
                   ' agent4-ack False ',
                   ' agent4-desc Cyan ink cartridge ',
                   ' agent4-dvc 0 ',
                   ' agent4-health 0 ',
                   ' agent4-health-desc Good/OK ',
                   ' agent4-hp-ink False ',
                   ' agent4-id 0 ',
                   ' agent4-kind 2 ',
                   ' agent4-known False ',
                   ' agent4-level 50 ',
                   ' agent4-level-trigger 0 ',
                   ' agent4-sku 940 ',
                   ' agent4-type 4 ',
                   ' agent4-virgin False ',
                   ' back-end hp ',
                   " cups-printers ['Officejet-Pro-8500-A909g', 'Officejet_Pro_8500_A909g'] ",
                   ' cups-uri hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR ',
                   ' dev-file ',
                   ' device-state 1 ',
                   ' device-uri hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR ',
                   ' deviceid MFG:HP;MDL:Officejet Pro 8500 ',
                   ' A909g;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1;',
                   ' CLS:PRINTER;DES:CB023A;SN:CN0286R1MR;S:038080ed840F1021026',
                   ' 8eb800008fb8000044c8003245c8003246c8003241c80028;Z:0102,05',
                   ' 00000900000901bee101cb61022c41025e41,0600,0700000000000000',
                   ' 0000000000,0b000000000000000098479889000098479889000098479',
                   ' 889000098479889,0c0,10000000000000000000000000000000000000',
                   ' ,12000,150; ',
                   ' duplexer 1 ',
                   ' error-state 105 ',
                   ' fax-uri hpfax:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR ',
                   ' host ',
                   ' in-tray1 True ',
                   ' in-tray2 True ',
                   ' is-hp True ',
                   ' media-path 3 ',
                   ' panel 0 ',
                   ' panel-line1 ',
                   ' panel-line2 ',
                   ' photo-tray 0 ',
                   ' port 1 ',
                   ' r 0 ',
                   ' revision 3 ',
                   ' rg 000 ',
                   ' rr 000000 ',
                   ' rs 000000000 ',
                   ' scan-uri hpaio:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR ',
                   ' serial CN0286R1MR ',
                   ' status-code 1002 ',
                   ' status-desc Print job is continuing ',
                   ' supply-door 0 ',
                   ' top-door 1 ',
                   '\x1b[01m',
                   'Model Parameters (static data):\x1b[0m',
                   '\x1b[01m Parameter Value(s) \x1b[0m',
                   ' ---------------------------- ----------------------------------------------------------',
                   ' align-type 1 ',
                   ' clean-type 1 ',
                   ' color-cal-type 0 ',
                   ' copy-type 0 ',
                   ' embedded-server-type 1 ',
                   ' fax-type 1 ',
                   ' fw-download False ',
                   ' icon officejet_k550.png ',
                   ' io-mfp-mode 3 ',
                   ' io-mode 1 ',
                   ' io-support 14 ',
                   ' job-storage 0 ',
                   ' linefeed-cal-type 0 ',
                   ' model Officejet_Pro_8500_A909g ',
                   ' model-ui HP Officejet Pro 8500 a909g ',
                   ' model1 HP Officejet Pro 8500 Wireless All-in-One Printer - A909g ',
                   ' monitor-type 0 ',
                   ' panel-check-type 1 ',
                   ' pcard-type 2 ',
                   ' plugin 0 ',
                   ' plugin-reason 0 ',
                   ' power-settings 0 ',
                   ' pq-diag-type 0 ',
                   ' r-type 0 ',
                   ' r0-agent1-kind 2 ',
                   ' r0-agent1-sku 940 / 940XL ',
                   ' r0-agent1-type 1 ',
                   ' r0-agent2-kind 2 ',
                   ' r0-agent2-sku 940 ',
                   ' r0-agent2-type 6 ',
                   ' r0-agent3-kind 2 ',
                   ' r0-agent3-sku 940 ',
                   ' r0-agent3-type 5 ',
                   ' r0-agent4-kind 2 ',
                   ' r0-agent4-sku 940 ',
                   ' r0-agent4-type 4 ',
                   ' scan-style 1 ',
                   ' scan-type 1 ',
                   ' status-battery-check 0 ',
                   ' status-dynamic-counters 0 ',
                   ' status-type 2 ',
                   ' support-released True ',
                   ' support-subtype 2202411 ',
                   ' support-type 2 ',
                   ' support-ver 3.9.2 ',
                   " tech-class ['Corbett'] ",
                   " tech-subclass ['Normal'] ",
                   ' tech-type 2 ',
                   ' usb-pid 14610 ',
                   ' usb-vid 1008 ',
                   ' wifi-config 0 ',
                   '\x1b[01m',
                   'Status History (most recent first):\x1b[0m',
                   '\x1b[01m Date/Time Code Status Description User Job ID \x1b[0m',
                   ' -------------------- ----- ---------------------------------------- -------- --------',
                   ' 11/18/11 07:19:48 1002 Print job is continuing bumpy 0 ',
                   ' 11/18/11 07:15:20 501 Print job has completed bumpy 21 ',
                   ' 11/18/11 07:15:18 500 Started a print job bumpy 21 ',
                   '',
                   '',
                   'Done.',
                   ''],
                  ['\x1b[35;01mwarning: No display found.\x1b[0m',
                   '\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI support. Entering interactive mode.\x1b[0m',
                   ''],
                  0),
 'is_cups_class': False,
 'local_cups_queue_attributes': {'auth-info-required': u'none',
                                 'charset-configured': u'utf-8',
                                 'charset-supported': [u'us-ascii', u'utf-8'],
                                 'color-supported': True,
                                 'compression-supported': [u'none', u'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': u'1.4.3',
                                 'device-uri': u'hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR',
                                 'document-format-default': u'application/octet-stream',
                                 'document-format-supported': [u'application/octet-stream',
                                                               u'application/openofficeps',
                                                               u'application/pdf',
                                                               u'application/postscript',
                                                               u'application/vnd.cups-banner',
                                                               u'application/vnd.cups-pdf',
                                                               u'application/vnd.cups-postscript',
                                                               u'application/vnd.cups-raw',
                                                               u'application/vnd.hp-hpgl',
                                                               u'application/x-cshell',
                                                               u'application/x-csource',
                                                               u'application/x-perl',
                                                               u'application/x-shell',
                                                               u'image/gif',
                                                               u'image/jpeg',
                                                               u'image/png',
                                                               u'image/tiff',
                                                               u'image/x-bitmap',
                                                               u'image/x-photocd',
                                                               u'image/x-portable-anymap',
                                                               u'image/x-portable-bitmap',
                                                               u'image/x-portable-graymap',
                                                               u'image/x-portable-pixmap',
                                                               u'image/x-sgi-rgb',
                                                               u'image/x-sun-raster',
                                                               u'image/x-xbitmap',
                                                               u'image/x-xpixmap',
                                                               u'image/x-xwindowdump',
                                                               u'text/css',
                                                               u'text/html',
                                                               u'text/plain'],
                                 'finishings-default': 3,
                                 'finishings-supported': [3],
                                 'fitplot-default': True,
                                 'generated-natural-language-supported': [u'en_US'],
                                 'ipp-versions-supported': [u'1.0',
                                                            u'1.1',
                                                            u'2.0',
                                                            u'2.1'],
                                 'job-hold-until-default': u'no-hold',
                                 'job-hold-until-supported': [u'no-hold',
                                                              u'indefinite',
                                                              u'day-time',
                                                              u'evening',
                                                              u'night',
                                                              u'second-shift',
                                                              u'third-shift',
                                                              u'weekend'],
                                 'job-k-limit': 0,
                                 'job-page-limit': 0,
                                 'job-priority-default': 50,
                                 'job-priority-supported': [100],
                                 'job-quota-period': 0,
                                 'job-settable-attributes-supported': [u'copies',
                                                                       u'finishings',
                                                                       u'job-hold-until',
                                                                       u'job-priority',
                                                                       u'media',
                                                                       u'multiple-document-handling',
                                                                       u'number-up',
                                                                       u'orientation-requested',
                                                                       u'page-ranges',
                                                                       u'print-quality',
                                                                       u'printer-resolution',
                                                                       u'sides'],
                                 'job-sheets-default': (u'none', u'none'),
                                 'job-sheets-supported': [u'none',
                                                          u'classified',
                                                          u'confidential',
                                                          u'secret',
                                                          u'standard',
                                                          u'topsecret',
                                                          u'unclassified'],
                                 'marker-change-time': 0,
                                 'media-col-supported': [u'media-color',
                                                         u'media-key',
                                                         u'media-size',
                                                         u'media-type'],
                                 'media-default': u'na_letter_8.5x11in',
                                 'media-supported': [u'na_letter_8.5x11in',
                                                     u'iso_a4_210x297mm',
                                                     u'na_index-4x6_4x6in',
                                                     u'na_5x7_5x7in',
                                                     u'na_index-4x6_4x6in',
                                                     u'na_index-3x5_3x5in',
                                                     u'na_index-5x8_5x8in',
                                                     u'iso_a5_148x210mm',
                                                     u'iso_a6_105x148mm',
                                                     u'iso_a6_105x148mm',
                                                     u'jis_b5_182x257mm',
                                                     u'adobe_CDDVD80_83.6083x83.6083mm',
                                                     u'adobe_CDDVD120_5x5in',
                                                     u'na_number-10_4.125x9.5in',
                                                     u'iso_c5_162x229mm',
                                                     u'iso_c6_114x162mm',
                                                     u'iso_dl_110x220mm',
                                                     u'iso_b5_176x250mm',
                                                     u'na_monarch_3.875x7.5in',
                                                     u'na_executive_7.25x10.5in',
                                                     u'na_foolscap_8.5x13in',
                                                     u'jpn_hagaki_100x148mm',
                                                     u'na_legal_8.5x14in',
                                                     u'adobe_Oufuku_7.875x5.83333in',
                                                     u'roc_16k_7.75x10.75in',
                                                     u'na_foolscap_8.5x13in',
                                                     u'custom_min_1x4in',
                                                     u'custom_max_13x19in'],
                                 'multiple-document-handling-supported': [u'separate-documents-uncollated-copies',
                                                                          u'separate-documents-collated-copies'],
                                 'multiple-document-jobs-supported': True,
                                 'multiple-operation-time-out': 300,
                                 'natural-language-configured': u'en_US',
                                 'notify-attributes-supported': [u'printer-state-change-time',
                                                                 u'notify-lease-expiration-time',
                                                                 u'notify-subscriber-user-name'],
                                 'notify-events-default': [u'job-completed'],
                                 'notify-events-supported': [u'job-completed',
                                                             u'job-config-changed',
                                                             u'job-created',
                                                             u'job-progress',
                                                             u'job-state-changed',
                                                             u'job-stopped',
                                                             u'printer-added',
                                                             u'printer-changed',
                                                             u'printer-config-changed',
                                                             u'printer-deleted',
                                                             u'printer-finishings-changed',
                                                             u'printer-media-changed',
                                                             u'printer-modified',
                                                             u'printer-restarted',
                                                             u'printer-shutdown',
                                                             u'printer-state-changed',
                                                             u'printer-stopped',
                                                             u'server-audit',
                                                             u'server-restarted',
                                                             u'server-started',
                                                             u'server-stopped'],
                                 'notify-lease-duration-default': 86400,
                                 'notify-lease-duration-supported': (0,
                                                                     2147483647),
                                 'notify-max-events-supported': [100],
                                 'notify-pull-method-supported': [u'ippget'],
                                 'notify-schemes-supported': [u'dbus',
                                                              u'mailto',
                                                              u'rss'],
                                 'number-up-default': 1,
                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
                                 'operations-supported': [2,
                                                          4,
                                                          5,
                                                          6,
                                                          8,
                                                          9,
                                                          10,
                                                          11,
                                                          12,
                                                          13,
                                                          16,
                                                          17,
                                                          18,
                                                          19,
                                                          20,
                                                          21,
                                                          22,
                                                          23,
                                                          24,
                                                          25,
                                                          26,
                                                          27,
                                                          28,
                                                          34,
                                                          35,
                                                          37,
                                                          38,
                                                          16385,
                                                          16386,
                                                          16387,
                                                          16388,
                                                          16389,
                                                          16390,
                                                          16391,
                                                          16392,
                                                          16393,
                                                          16394,
                                                          16395,
                                                          16396,
                                                          16397,
                                                          16398,
                                                          16399,
                                                          16423],
                                 'orientation-requested-default': None,
                                 'orientation-requested-supported': [3,
                                                                     4,
                                                                     5,
                                                                     6],
                                 'page-left-default': 5,
                                 'page-ranges-supported': True,
                                 'page-right-default': 5,
                                 'pages-per-minute': 1,
                                 'pdl-override-supported': [u'not-attempted'],
                                 'port-monitor': u'none',
                                 'port-monitor-supported': [u'none'],
                                 'printer-commands': [u'AutoConfigure',
                                                      u'Clean',
                                                      u'PrintSelfTestPage'],
                                 'printer-current-time': '(IPP_TAG_DATE)',
                                 'printer-error-policy': u'retry-job',
                                 'printer-error-policy-supported': [u'abort-job',
                                                                    u'retry-current-job',
                                                                    u'retry-job',
                                                                    u'stop-printer'],
                                 'printer-info': u'HP Officejet Pro 8500 A909g',
                                 'printer-is-accepting-jobs': True,
                                 'printer-is-shared': True,
                                 'printer-location': u'bumpyputer',
                                 'printer-make-and-model': u'HP Officejet Pro 8500 a909g hpijs, 3.10.2',
                                 'printer-more-info': u'http://localhost:631/printers/Officejet-Pro-8500-A909g',
                                 'printer-name': u'Officejet-Pro-8500-A909g',
                                 'printer-op-policy': u'default',
                                 'printer-op-policy-supported': [u'authenticated',
                                                                 u'default'],
                                 'printer-settable-attributes-supported': [u'printer-info',
                                                                           u'printer-location'],
                                 'printer-state': 3,
                                 'printer-state-change-time': 1321629320,
                                 'printer-state-message': u'ready to print',
                                 'printer-state-reasons': [u'none'],
                                 'printer-type': 8556572,
                                 'printer-up-time': 1321629587,
                                 'printer-uri-supported': [u'ipp://localhost:631/printers/Officejet-Pro-8500-A909g'],
                                 'queued-job-count': 1,
                                 'server-is-sharing-printers': True,
                                 'sides-default': u'one-sided',
                                 'sides-supported': [u'one-sided',
                                                     u'two-sided-long-edge',
                                                     u'two-sided-short-edge'],
                                 'uri-authentication-supported': [u'requesting-user-name'],
                                 'uri-security-supported': [u'none']}}
Page 4 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'General': {u'DryTime': u'Zero',
                                            u'Duplex': u'None',
                                            u'InputSlot': u'Default',
                                            u'PageRegion': u'Letter',
                                            u'PageSize': u'Letter',
                                            u'PrintoutMode': u'Normal'},
                               u'PrintoutMode': {u'Quality': u'FromPrintoutMode'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': (['hpijs'], [])}
Page 5 (Local or remote?):
{'printer_is_remote': False}
Page 6 (Choose device):
{'cups_device_dict': {'device-class': u'direct',
                      'device-id': u'MFG:HP;MDL:Officejet Pro 8500 A909g;CLS:PRINTER;DES:Officejet Pro 8500 A909g;SN:CN0286R1MR;',
                      'device-info': u'HP Officejet Pro 8500 A909g USB CN0286R1MR HPLIP',
                      'device-location': u'',
                      'device-make-and-model': u'HP Officejet Pro 8500 A909g'}}
Page 7 (Printer state reasons):
{'printer-state-message': u'ready to print',
 'printer-state-reasons': [u'none']}
Page 8 (Error log checkpoint):
{'cups_server_settings': {'BrowseLocalProtocols': 'CUPS dnssd',
                          'BrowseRemoteProtocols': '',
                          'DefaultAuthType': 'Basic',
                          'MaxLogSize': '0',
                          'SystemGroup': 'lpadmin',
                          '_debug_logging': '0',
                          '_remote_admin': '1',
                          '_remote_any': '1',
                          '_remote_printers': '0',
                          '_share_printers': '1',
                          '_user_cancel_any': '0'},
 'error_log_checkpoint': 13526,
 'error_log_debug_logging_set': True}
Page 9 (Print test page):
{'test_page_job_status': [], 'test_page_successful': False}
Page 10 (Error log fetch):
{'error_log': ['D [18/Nov/2011:07:23:08 -0800] cupsdSetBusyState: Not busy',
               'D [18/Nov/2011:07:23:08 -0800] cupsdReadClient: 12 POST / HTTP/1.1',
               'D [18/Nov/2011:07:23:08 -0800] cupsdSetBusyState: Active clients',
               'D [18/Nov/2011:07:23:08 -0800] cupsdAuthorize: No authentication data provided.',
               'D [18/Nov/2011:07:23:08 -0800] cupsdReadClient: 12 1.1 Get-Jobs 1',
               'D [18/Nov/2011:07:23:08 -0800] Get-Jobs ipp://localhost/printers/',
               'D [18/Nov/2011:07:23:08 -0800] [Job 21] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost',
               'D [18/Nov/2011:07:23:08 -0800] cupsdSetBusyState: Not busy',
               'D [18/Nov/2011:07:23:08 -0800] cupsdReadClient: 12 POST / HTTP/1.1',
               'D [18/Nov/2011:07:23:08 -0800] cupsdSetBusyState: Active clients',
               'D [18/Nov/2011:07:23:08 -0800] cupsdAuthorize: No authentication data provided.',
               'D [18/Nov/2011:07:23:08 -0800] cupsdReadClient: 12 1.1 Get-Jobs 1',
               'D [18/Nov/2011:07:23:08 -0800] Get-Jobs ipp://localhost/printers/',
               'D [18/Nov/2011:07:23:08 -0800] [Job 1] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 2] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 3] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 4] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 5] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 6] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 7] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 8] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 9] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 10] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 11] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 12] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 13] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 14] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 15] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 16] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 17] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 18] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 19] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] [Job 20] Loading attributes...',
               'D [18/Nov/2011:07:23:08 -0800] Returning IPP successful-ok for Get-Jobs (ipp://localhost/printers/) from localhost',
               'D [18/Nov/2011:07:23:08 -0800] cupsdSetBusyState: Not busy',
               'D [18/Nov/2011:07:23:08 -0800] cupsdReadClient: 12 POST / HTTP/1.1',
               'D [18/Nov/2011:07:23:08 -0800] cupsdSetBusyState: Active clients',
               'D [18/Nov/2011:07:23:08 -0800] cupsdAuthorize: No authentication data provided.',
               'D [18/Nov/2011:07:23:08 -0800] cupsdReadClient: 12 1.1 Create-Printer-Subscription 1',
               'D [18/Nov/2011:07:23:08 -0800] Create-Printer-Subscription /',
               'D [18/Nov/2011:07:23:08 -0800] cupsdCreateSubscription(con=0x7f00e5028600(12), uri="/")',
               'D [18/Nov/2011:07:23:08 -0800] pullmethod="ippget"',
               'D [18/Nov/2011:07:23:08 -0800] notify-lease-duration=86400',
               'D [18/Nov/2011:07:23:08 -0800] notify-time-interval=0',
               'D [18/Nov/2011:07:23:08 -0800] cupsdAddSubscription(mask=17800, dest=(nil)(), job=(nil)(0), uri="(null)")',
               'D [18/Nov/2011:07:23:08 -0800] Added subscription 19 for server',
               'D [18/Nov/2011:07:23:08 -0800] cupsdMarkDirty(-----S)',
               'D [18/Nov/2011:07:23:08 -0800] cupsdSetBusyState: Active clients and dirty files',
               'D [18/Nov/2011:07:23:08 -0800] Returning IPP successful-ok for Create-Printer-Subscription (/) from localhost',
               'D [18/Nov/2011:07:23:08 -0800] cupsdSetBusyState: Dirty files',
               'D [18/Nov/2011:07:23:09 -0800] cupsdReadClient: 12 POST / HTTP/1.1',
               'D [18/Nov/2011:07:23:09 -0800] cupsdSetBusyState: Active clients and dirty files',
               'D [18/Nov/2011:07:23:09 -0800] cupsdAuthorize: No authentication data provided.',
               'D [18/Nov/2011:07:23:09 -0800] cupsdReadClient: 12 1.1 Get-Notifications 1',
               'D [18/Nov/2011:07:23:09 -0800] Get-Notifications /',
               'D [18/Nov/2011:07:23:09 -0800] cupsdIsAuthorized: requesting-user-name="bumpy"',
               'D [18/Nov/2011:07:23:09 -0800] Returning IPP successful-ok for Get-Notifications (/) from localhost',
               'D [18/Nov/2011:07:23:09 -0800] cupsdSetBusyState: Dirty files',
               'D [18/Nov/2011:07:23:15 -0800] cupsdNetIFUpdate: "lo" = localhost:631',
               'D [18/Nov/2011:07:23:15 -0800] cupsdNetIFUpdate: "eth0" = 192.168.1.71:631',
               'D [18/Nov/2011:07:23:15 -0800] cupsdNetIFUpdate: "lo" = localhost:631',
               'D [18/Nov/2011:07:23:15 -0800] cupsdNetIFUpdate: "eth0" = fe80::beae:c5ff:fe0d:1381%eth0:631',
               'D [18/Nov/2011:07:23:28 -0800] Report: clients=1',
               'D [18/Nov/2011:07:23:28 -0800] Report: jobs=21',
               'D [18/Nov/2011:07:23:28 -0800] Report: jobs-active=1',
               'D [18/Nov/2011:07:23:28 -0800] Report: printers=3',
               'D [18/Nov/2011:07:23:28 -0800] Report: printers-implicit=0',
               'D [18/Nov/2011:07:23:28 -0800] Report: stringpool-string-count=1999',
               'D [18/Nov/2011:07:23:28 -0800] Report: stringpool-alloc-bytes=12288',
               'D [18/Nov/2011:07:23:28 -0800] Report: stringpool-total-bytes=44184',
               'I [18/Nov/2011:07:23:39 -0800] Saving subscriptions.conf...',
               'D [18/Nov/2011:07:23:39 -0800] cupsdSetBusyState: Not busy',
               'D [18/Nov/2011:07:24:09 -0800] cupsdReadClient: 12 POST / HTTP/1.1',
               'D [18/Nov/2011:07:24:09 -0800] cupsdSetBusyState: Active clients',
               'D [18/Nov/2011:07:24:09 -0800] cupsdAuthorize: No authentication data provided.',
               'D [18/Nov/2011:07:24:09 -0800] [Job 1] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 2] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 3] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 4] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 5] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 6] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 7] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 8] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 9] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 10] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 11] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 12] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 13] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 14] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 15] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 16] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 17] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 18] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 19] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 20] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] [Job 21] Unloading...',
               'D [18/Nov/2011:07:24:09 -0800] cupsdReadClient: 12 1.1 Get-Notifications 1',
               'D [18/Nov/2011:07:24:09 -0800] Get-Notifications /',
               'D [18/Nov/2011:07:24:09 -0800] cupsdIsAuthorized: requesting-user-name="bumpy"',
               'D [18/Nov/2011:07:24:09 -0800] Returning IPP successful-ok for Get-Notifications (/) from localhost',
               'D [18/Nov/2011:07:24:09 -0800] cupsdSetBusyState: Not busy',
               'D [18/Nov/2011:07:24:17 -0800] cupsdNetIFUpdate: "lo" = localhost:631',
               'D [18/Nov/2011:07:24:17 -0800] cupsdNetIFUpdate: "eth0" = 192.168.1.71:631',
               'D [18/Nov/2011:07:24:17 -0800] cupsdNetIFUpdate: "lo" = localhost:631',
               'D [18/Nov/2011:07:24:17 -0800] cupsdNetIFUpdate: "eth0" = fe80::beae:c5ff:fe0d:1381%eth0:631',
               'D [18/Nov/2011:07:24:30 -0800] Report: clients=1',
               'D [18/Nov/2011:07:24:30 -0800] Report: jobs=21',
               'D [18/Nov/2011:07:24:30 -0800] Report: jobs-active=1',
               'D [18/Nov/2011:07:24:30 -0800] Report: printers=3',
               'D [18/Nov/2011:07:24:30 -0800] Report: printers-implicit=0',
               'D [18/Nov/2011:07:24:30 -0800] Report: stringpool-string-count=1180',
               'D [18/Nov/2011:07:24:30 -0800] Report: stringpool-alloc-bytes=9576',
               'D [18/Nov/2011:07:24:30 -0800] Report: stringpool-total-bytes=27360',
               'D [18/Nov/2011:07:24:48 -0800] cupsdReadClient: 12 POST / HTTP/1.1',
               'D [18/Nov/2011:07:24:48 -0800] cupsdSetBusyState: Active clients',
               'D [18/Nov/2011:07:24:48 -0800] cupsdAuthorize: No authentication data provided.',
               'D [18/Nov/2011:07:24:48 -0800] cupsdReadClient: 12 1.1 Cancel-Subscription 1',
               'D [18/Nov/2011:07:24:48 -0800] Cancel-Subscription /',
               'D [18/Nov/2011:07:24:48 -0800] cupsdIsAuthorized: requesting-user-name="bumpy"',
               'D [18/Nov/2011:07:24:48 -0800] cupsdMarkDirty(-----S)',
               'D [18/Nov/2011:07:24:48 -0800] cupsdSetBusyState: Active clients and dirty files',
               'D [18/Nov/2011:07:24:48 -0800] Returning IPP successful-ok for Cancel-Subscription (/) from localhost',
               'D [18/Nov/2011:07:24:48 -0800] cupsdSetBusyState: Dirty files',
               'D [18/Nov/2011:07:24:48 -0800] cupsdAcceptClient: 14 from localhost (Domain)',
               'D [18/Nov/2011:07:24:48 -0800] cupsdReadClient: 14 GET /admin/log/error_log HTTP/1.1',
               'D [18/Nov/2011:07:24:48 -0800] cupsdSetBusyState: Active clients and dirty files',
               'D [18/Nov/2011:07:24:48 -0800] cupsdAuthorize: No authentication data provided.'],
 'error_log_debug_logging_unset': True}
Page 11 (Locale issues):
{'printer_page_size': u'Letter',
 'system_locale_lang': None,
 'user_locale_ctype': 'en_CA',
 'user_locale_messages': 'en_CA'}
=====================================================================================================
bumpy@bumpyputer:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.11.10)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
\Xlib: extension "RANDR" missing on display ":0.0".

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux bumpyputer 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux

Distribution:
ubuntu 10.04

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.2 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.3
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo apt-get install --assume-yes xsane

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.11.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = Officejet-Pro-8500-A909g-Fax
working_dir = .
device_uri = hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[installation]
version = 3.11.10
date_time = 11-11-18 07:59:47

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ---------------------------
  hp:/usb/Officejet_Pro_8500_A909g HP Officejet Pro 8500 A909g
  ?serial=CN0286R1MR

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet-Pro-8500-A909g
------------------------
Type: Printer
Device URI: hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR
PPD: /etc/cups/ppd/Officejet-Pro-8500-A909g.ppd
PPD Description: HP Officejet Pro 8500 a909g hpijs, 3.10.2
Printer status: printer Officejet-Pro-8500-A909g is idle. enabled since Fri 18 Nov 2011ready to printST
Communication status: Good

Officejet-Pro-8500-A909g-Fax
----------------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR
PPD: /etc/cups/ppd/Officejet-Pro-8500-A909g-Fax.ppd
PPD Description: HP Fax hpijs
Printer status: printer Officejet-Pro-8500-A909g-Fax is idle. enabled since Fri 18 Nov 2011 06:22:30 AM PST
Communication status: Good

Officejet_Pro_8500_A909g
------------------------
Type: Printer
Device URI: hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR
PPD: /etc/cups/ppd/Officejet_Pro_8500_A909g.ppd
PPD Description: HP Officejet Pro 8500 a909g, hpcups 3.11.10
Printer status: printer Officejet_Pro_8500_A909g is idle. enabled since Fri 18 Nov 2011 07:11:03 AM PST
Communication status: Good

Officejet_Pro_8500_A909g_2
--------------------------
Type: Printer
Device URI: hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR
PPD: /etc/cups/ppd/Officejet_Pro_8500_A909g_2.ppd
PPD Description: HP Officejet Pro 8500 a909g, hpcups 3.11.10
Printer status: printer Officejet_Pro_8500_A909g_2 is idle. enabled since Fri 18 Nov 20ready to print PST
Communication status: Good

Officejet_Pro_8500_A909g_fax
----------------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR
PPD: /etc/cups/ppd/Officejet_Pro_8500_A909g_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer Officejet_Pro_8500_A909g_fax is idle. enabled since Fri 18 Nov 2011 07:38:34 AM PST
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR' is a Hewlett-Packard Officejet_Pro_8500_A909g all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x3912 at 001:003:
    Device URI: hp:/usb/Officejet_Pro_8500_A909g?serial=CN0286R1MR
    Device node: /dev/bus/usb/001/003
    Mode: 0664

---------------
| USER GROUPS |
---------------

bumpy adm lp dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

error: 1 error or warning.

Summary of needed commands to run to satisfy missing dependencies:
sudo apt-get install --assume-yes xsane

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
bumpy@bumpyputer:~$ sudo apt-get install --assume-yes xsane
[sudo] password for bumpy:
Reading package lists... Done
Building dependency tree
Reading state information... Done
xsane is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
bumpy@bumpyputer:~$

Revision history for this message
Best goutam kodu (goutam-hplip) said :
#4

Hi,

HPLIP 3.11.10 printer drivers are installed in your system.
Can you explain us what is the problem that you are facing with you printer.

Thanks,
Goutam kodu

Revision history for this message
Peter Saxon (bumpysax) said :
#5

I am unable to print!
The only button available to send this message is "This Solved My Problem"
My problem is not solved until I can!

Revision history for this message
Peter Saxon (bumpysax) said :
#6

Please close this - Have similar problem on Feb 1 2012.