New Printer; HPLIP thinks ethernet is connected, is not!

Hi,

Can you please run "hp-check -t" from the terminal and post the complete output here.

Thanks for using HPLIP.

Thanks and Regards,
Srikanth Lokare

I have run that command, but I do not know how to move the information to this page!
Thanks!

hi jerry

Just copy and paste the output here. you don't have to send as an attachment

Basic system information:
Linux jerry-laptop 3.0.0-13-generic #22-Ubuntu SMP Wed Nov 2 13:25:36 UTC 2011 i686 i686 i386 GNU/Linux

Distribution:
ubuntu 11.10

Checking Python version...
OK, version 2.7.2 installed

Checking PyQt 4.x version...
OK, version 4.8.5 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.0
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.84.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.11.7 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW"
printer_name =
working_dir = .

[settings]
systray_visible = 2
systray_messages = 0

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 11/27/2011 18:55:42
version = 3.11.7

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet-6500-E710n-z-2
------------------------
Type: Printer
Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW
PPD: /etc/cups/ppd/Officejet-6500-E710n-z-2.ppd
PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.7
Printer status: printer Officejet-6500-E710n-z-2 is idle. enabled since Tue 22 Nov 2011 09:39:58 AM PST
error: Unable to communicate with device (code=12): hp:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW
error: Device not found
error: Communication status: Failed

Officejet-6500-E710n-z-2-Fax-4
------------------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW
PPD: /etc/cups/ppd/Officejet-6500-E710n-z-2-Fax-4.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer Officejet-6500-E710n-z-2-Fax-4 disabled since Fri 18 Nov 2011 07Unplugged or turned off
error: Unable to communicate with device (code=12): hpfax:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

jerry adm dialout fax cdrom floppy tape audio dip video plugdev fuse lpadmin netdev admin sambashare

error: User needs to be member of group 'lp' to enable print, scan & fax.
User member of group 'lpadmin'.

-----------
| SUMMARY |
-----------

error: 6 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
jerry@jerry-laptop:~$

Hi Jerry,

In order to make HPLIP work, internet connection is needed while installing HPLIP, because it needs to download some dependencies from the repositery. As I see there are some dependencies missing. I will suggest you to download and install HPLIP 3.11.10 from hplip website.

Thanks,
Sanjay

I did download 3.11.07 with an internet connection. I don't know any other way to do it. I have now downloaded 3.11.10, and I am having some problems with that also. I will post later.

I attempted to download 3.11.10, and received the following :

There was a problem opening the file /home/herry/download/hplip-3.11.10.run

The file you opend has some invalid characters. If you continue editing this file you could corrupt this document. You can choose another character encoding and try again. Current locale (UTF-8).

I attempted to re-download this file without success. I am not able to open 3.11.10.

I am about to return to Windows Vista. This has been a harrowing experience. The download of hplip is missing files, that needs to be fixed!!!! Fast!!!

Please follow instructions provided at

http://hplipopensource.com/hplip-web/install/install/index.html

Thanks,
Sanjay

You need to run following commands in the terminal

1) cd /home/herry/download
2) sh hplip-3.11.10.run
Then follow on screen instructions

Thanks,
Sanjay

I did all of that, downloaded, run, did all the instructions, and the driver still thinks there is an ethernet cable installed between the printer and the computer. Cannot connect between the computer and the printer wireless.

It is a shame, I love linux, but I must have a printer. If you don't have a solution tomorrow, I go back to windows. I am ashamed that HP does not support this operating system better. I think Bill Hewlett and David Packard would roll over in their graves if they knew the support was this bad.

Sorry to say.

Jerry

Please follow bellow steps

==> for Wireless connection

1) check printer IP address from Printer panel.

2) open terminal in system

3) run hp-setup command
$ hp-setup

4) select 2nd option (i.e. Network/Ethernet/ Wireless Network).

5) enter printer IP Address under "show Advanced options --> Manual Discovery"

6) follow navigation.

Thanks & Regards,
Amarnath

I performed the above steps. I have sent 3 print jobs to the printer. None of them printed. The printer shows as enabled and shared. The three print jobs are in the printer queue and their status is "held".

Please check if other print queue was set as default printer.

1) run "system-config-printer" from terminal and remove unused print queues.

2) set wireless printer as default printer.

Please run "hp-check -t" again in terminal and post output here.

Thanks & Regards,
Amarnath

Basic system information:
Linux jerry-laptop 3.0.0-14-generic #23-Ubuntu SMP Mon Nov 21 20:34:47 UTC 2011 i686 i686 i386 GNU/Linux

Distribution:
ubuntu 11.10

Checking Python version...
OK, version 2.7.2 installed

Checking PyQt 4.x version...
OK, version 4.8.5 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.5.0
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.84.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.11.10 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109
printer_name =
working_dir = .

[settings]
systray_visible = 2
systray_messages = 0

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 11/29/2011 20:07:39
version = 3.11.10

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet-6500-E710n-z-2
------------------------
Type: Printer
Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW
PPD: /etc/cups/ppd/Officejet-6500-E710n-z-2.ppd
PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.7
Printer status: printer Officejet-6500-E710n-z-2 is idle. enabled since Mon 28 Nov 2011 02:48:27 PM PST
error: Unable to communicate with device (code=12): hp:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW
error: Device not found
error: Communication status: Failed

Officejet-6500-E710n-z-2-Fax-4
------------------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW
PPD: /etc/cups/ppd/Officejet-6500-E710n-z-2-Fax-4.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer Officejet-6500-E710n-z-2-Fax-4 disabled since Mon 28 Nov 2011 12Unplugged or turned off
error: Unable to communicate with device (code=12): hpfax:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW
error: Device not found
error: Communication status: Failed

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
---------------

jerry adm dialout fax cdrom floppy tape audio dip video plugdev fuse lpadmin netdev admin sambashare

-----------
| SUMMARY |
-----------

error: 2 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
jerry@jerry-laptop:~$

Hi,
As per the logs, it is showing as device communication error.

are you able ping this IP Address. Whether Printer IP address has been modified.

Thanks & Regards,
Amarnath

I am able to ping.

PING 192.168.1.109 (192.168.1.109) 56(84) bytes of data.
64 bytes from 192.168.1.109: icmp_req=1 ttl=255 time=2.75 ms
64 bytes from 192.168.1.109: icmp_req=2 ttl=255 time=2.71 ms
64 bytes from 192.168.1.109: icmp_req=3 ttl=255 time=2.68 ms
64 bytes from 192.168.1.109: icmp_req=4 ttl=255 time=2.77 ms
64 bytes from 192.168.1.109: icmp_req=5 ttl=255 time=3.23 ms

--- 192.168.1.109 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4007ms
rtt min/avg/max/mdev = 2.689/2.834/3.232/0.206 ms

Hi Jerry,

Please delete all the printer queues in "system-config-printer" and do the re-setup of the printer now with the command "hp-setup -g" in terminal and follow the same steps provided in comment #11.

The command "hp-setup -g" will display a lot of debug messages in terminal . Please capture those debug messages and post it here.

Thanks,
Goutam Kodu

OK, here is the result: (Note that there is a warning re PPD, whatever that is!)

Found device: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109
hp-setup[9315]: debug: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hp is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hp is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hp is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hp is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: Unable to open file installer/distros.dat for reading.
hp-setup[9315]: debug: []
hp-setup[9315]: debug: hp:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW: back_end:hp is_hp:True bus:usb model:Officejet_6500_E710n-z serial:CN19B343XV05JW dev_file: host: zc: port:1
hp-setup[9315]: debug: hpfax:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW: back_end:hpfax is_hp:True bus:usb model:Officejet_6500_E710n-z serial:CN19B343XV05JW dev_file: host: zc: port:1
hp-setup[9315]: debug: {'hp:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW': ['Officejet-6500-E710n-z-2']}
hp-setup[9315]: debug: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hp is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: Officejet_6500_E710n-z
hp-setup[9315]: debug: (CUPS 1.2.x) Getting list of PPDs using CUPS_GET_PPDS...
hp-setup[9315]: debug: CUPS PPD base path = /usr/share/cups/model
hp-setup[9315]: debug: Foomatic PPD base path = /usr/share/ppd
hp-setup[9315]: debug: Matching PPD list to model officejet_6500_e710n-z...
hp-setup[9315]: debug: []
warning: No PPD found for model officejet_6500_e710n-z using new algorithm. Trying old algorithm...
hp-setup[9315]: debug: 1st stage edit distance match
hp-setup[9315]: debug: Determining edit distance from officejet_6500_e710n-z (only showing edit distances < 4)...
hp-setup[9315]: debug: dist('officejet_4500_g510n-z') = 3
hp-setup[9315]: debug: dist('officejet_6500_e710a-f') = 2
hp-setup[9315]: debug: dist('officejet_6500_e710n-z') = 0
hp-setup[9315]: debug: Min. dist = 0
hp-setup[9315]: debug: {'drv:///hp/hpcups.drv/hp-officejet_6500_e710n-z.ppd': u'HP Officejet 6500 e710n-z, hpcups 3.11.10'}
hp-setup[9315]: debug: [('drv:///hp/hpcups.drv/hp-officejet_6500_e710n-z.ppd', u'HP Officejet 6500 e710n-z, hpcups 3.11.10')]
hp-setup[9315]: debug: Found match: drv:///hp/hpcups.drv/hp-officejet_6500_e710n-z.ppd
hp-setup[9315]: debug: [('drv:///hp/hpcups.drv/hp-officejet_6500_e710n-z.ppd', ['z'])]
hp-setup[9315]: debug: One match found.
hp-setup[9315]: debug: hp:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW: back_end:hp is_hp:True bus:usb model:Officejet_6500_E710n-z serial:CN19B343XV05JW dev_file: host: zc: port:1
hp-setup[9315]: debug: hpfax:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW: back_end:hpfax is_hp:True bus:usb model:Officejet_6500_E710n-z serial:CN19B343XV05JW dev_file: host: zc: port:1
hp-setup[9315]: debug: {'hpfax:/usb/Officejet_6500_E710n-z?serial=CN19B343XV05JW': ['Officejet-6500-E710n-z-2-Fax-4']}
hp-setup[9315]: debug: hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hpfax is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: Searching for fax PPD for model officejet_6500_e710n-z
hp-setup[9315]: debug: Found fax PPD: /usr/share/ppd/HP/HP-Fax4-hpcups.ppd.gz
hp-setup[9315]: debug: hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hpfax is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: fax-type=6
hp-setup[9315]: debug: Device URI: hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.109
hp-setup[9315]: debug: Printer: None
hp-setup[9315]: debug: hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hpfax is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: URI: backend=hpfax, is_hp=True, bus=net, model=Officejet_6500_E710n-z, serial=, dev=, host=192.168.1.109, port=1
hp-setup[9315]: debug: Model/UI model: Officejet_6500_E710n-z/HP Officejet 6500 e710n-z
hp-setup[9315]: debug: hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.109: back_end:hpfax is_hp:True bus:net model:Officejet_6500_E710n-z serial: dev_file: host:192.168.1.109 zc: port:1
hp-setup[9315]: debug: Re-reading CUPS printer queue information.
hp-setup[9315]: debug: Opening device: hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.109 (not for printing)
hp-setup[9315]: debug: I/O mode=1
hp-setup[9315]: debug: device-id=1
hp-setup[9315]: debug: Opened device: hpfax (backend=hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.109, is_hp=True, bus=net, model=Officejet_6500_E710n-z, dev=, serial=, host=192.168.1.109, port=1)
hp-setup[9315]: debug: open_hp(hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109&loc=/DevMgmt/FaxConfigDyn.xml)
hp-setup[9315]: debug: Opening HP-LEDM-SCAN channel...
hp-setup[9315]: debug: channel-id=24
hp-setup[9315]: debug: Writing 96 bytes to channel 24 (device-id=1)...
hp-setup[9315]: debug: Result code=0
hp-setup[9315]: debug: Reading channel 24 (device-id=1, bytes_to_read=8080, allow_short=True, timeout=3)...
hp-setup[9315]: debug: Result code=0
hp-setup[9315]: debug: Allowed short read of 305 of 8080 bytes complete.
hp-setup[9315]: debug: Saved 305 total bytes to stream.
hp-setup[9315]: debug: Reading channel 24 (device-id=1, bytes_to_read=8080, allow_short=True, timeout=3)...
hp-setup[9315]: debug: Result code=0
hp-setup[9315]: debug: Allowed short read of 1460 of 8080 bytes complete.
hp-setup[9315]: debug: Saved 1460 total bytes to stream.
hp-setup[9315]: debug: Reading channel 24 (device-id=1, bytes_to_read=8080, allow_short=True, timeout=3)...
hp-setup[9315]: debug: Result code=0
hp-setup[9315]: debug: Allowed short read of 717 of 8080 bytes complete.
hp-setup[9315]: debug: Saved 717 total bytes to stream.
hp-setup[9315]: debug: Reading channel 24 (device-id=1, bytes_to_read=8080, allow_short=True, timeout=3)...
hp-setup[9315]: debug: Result code=49
hp-setup[9315]: debug: I/O timeout
hp-setup[9315]: debug: Saved 0 total bytes to stream.
hp-setup[9315]: debug: Closing HP-LEDM-SCAN channel...
hp-setup[9315]: debug: open_hp(hp:/net/Officejet_6500_E710n-z?ip=192.168.1.109&loc=/DevMgmt/FaxConfigDyn.xml)
hp-setup[9315]: debug: Opening HP-LEDM-SCAN channel...
hp-setup[9315]: debug: channel-id=24
hp-setup[9315]: debug: Writing 96 bytes to channel 24 (device-id=1)...
hp-setup[9315]: debug: Result code=0
hp-setup[9315]: debug: Reading channel 24 (device-id=1, bytes_to_read=8080, allow_short=True, timeout=3)...
hp-setup[9315]: debug: Result code=0
hp-setup[9315]: debug: Allowed short read of 305 of 8080 bytes complete.
hp-setup[9315]: debug: Saved 305 total bytes to stream.
hp-setup[9315]: debug: Reading channel 24 (device-id=1, bytes_to_read=8080, allow_short=True, timeout=3)...
hp-setup[9315]: debug: Result code=0
hp-setup[9315]: debug: Allowed short read of 1460 of 8080 bytes complete.
hp-setup[9315]: debug: Saved 1460 total bytes to stream.
hp-setup[9315]: debug: Reading channel 24 (device-id=1, bytes_to_read=8080, allow_short=True, timeout=3)...
hp-setup[9315]: debug: Result code=0
hp-setup[9315]: debug: Allowed short read of 717 of 8080 bytes complete.
hp-setup[9315]: debug: Saved 717 total bytes to stream.
hp-setup[9315]: debug: Reading channel 24 (device-id=1, bytes_to_read=8080, allow_short=True, timeout=3)...
hp-setup[9315]: debug: Result code=49
hp-setup[9315]: debug: I/O timeout
hp-setup[9315]: debug: Saved 0 total bytes to stream.
hp-setup[9315]: debug: Closing HP-LEDM-SCAN channel...
hp-setup[9315]: debug: Closing device...
hp-setup[9315]: debug: Result-code = 0

A new input as of 1815 hours PST! In the last few days, several CUPS updates were received and installed. I had not attempted to print before running hp-setup -g as instructed in comment #17. I ran that in terminal and posted the results here. I then did some discovery work at my end, and found two printers installed:

Officejet-6500-E710nz-2 This printer did not print!

and

Officejet_6500_E710n-z This printer prints!

I am now in the print business, but have no idea why!! Can someone explain to me??

I thank all involved in my problem for helping me! Thank you very much! If I can do any more, perhaps to help solve any mystery, please let me know! In a day of printing, I will come back here and "Problem Solved"!

OK All, my printing problem is resolved! I have been able to print all documents that I have attempted. I am able to print using CTL-P, using google docs print, g mail print, and libre docs print.

Thanks to everyone who helped with this, my life is much more relaxed now!!

Blessings to you all.

Jerry