HPLIP

Scanning CM1312nfi MFP Ubuntu Oneiric

Asked by Greg H

On upgrade to Oneiric HPLIP fails.
Uninstalling and reinstalling did not help. Eventually I managed to get a working printer by downloading the latest version and installing manually. To install the plugin required running "sudo hp-plugin" separately. When invoked from the setup gui, it failed to install the plugin.
Now I am still unable to scan. XSane gives the message "no devices available". This remains the case when run as root. Simpler scanner has a similar problem.
the output of "hp-check" is provided below :

hp-check[5931]: info: :
Initializing. Please wait...
Ubuntu

11.10

scheduler is running

1.5.0

Linux greg-laptop 3.0.0-12-generic #20-Ubuntu SMP Fri Oct 7 14:56:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

hp-check[5931]: info: :
hp-check[5931]: info: :---------------
hp-check[5931]: info: :| SYSTEM INFO |
hp-check[5931]: info: :---------------
hp-check[5931]: info: :
hp-check[5931]: info: :[01mBasic system information:[0m
hp-check[5931]: info: :Linux greg-laptop 3.0.0-12-generic #20-Ubuntu SMP Fri Oct 7 14:56:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux
hp-check[5931]: info: :
hp-check[5931]: info: :[01mDistribution:[0m
hp-check[5931]: info: :ubuntu 11.10
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking Python version...[0m
hp-check[5931]: info: :OK, version 2.7.2 installed
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking PyQt 4.x version...[0m
hp-check[5931]: info: :OK, version 4.8.5 installed.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for CUPS...[0m
hp-check[5931]: info: :Status: scheduler is running
hp-check[5931]: info: :Version: 1.5.0
hp-check[5931]: info: :error_log is set to level: warn
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dbus/python-dbus...[0m
hp-check[5931]: info: :dbus daemon is running.
hp-check[5931]: info: :python-dbus version: 0.84.0
hp-check[5931]: info: :
hp-check[5931]: info: :
hp-check[5931]: info: :------------------------------------
hp-check[5931]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[5931]: info: :------------------------------------
hp-check[5931]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: CUPS devel- Common Unix Printing System development files...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: CUPS image - CUPS image development files...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: DBus - Message bus system...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: gcc - GNU Project C and C++ Compiler...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: libcrypto - OpenSSL cryptographic library...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: libjpeg - JPEG library...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: libnetsnmp-devel - SNMP networking library development files...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: libpthread - POSIX threads library...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: libtool - Library building support services...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: libusb - USB library...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: make - GNU make utility to maintain groups of programs...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: PolicyKit - Administrative policy framework...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: Python devel - Python development files...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: Python 2.2 or greater - Python programming language...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: SANE - Scanning library development files...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :
hp-check[5931]: info: :----------------------
hp-check[5931]: info: :| HPLIP INSTALLATION |
hp-check[5931]: info: :----------------------
hp-check[5931]: info: :
hp-check[5931]: info: :
hp-check[5931]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[5931]: info: :HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[5931]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

hp-check[5931]: info: :
hp-check[5931]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[5931]: info: :[plugin]
installed = 1
eula = 1

hp-check[5931]: info: :
hp-check[5931]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[5931]: info: :[last_used]
device_uri = "hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP"
printer_name = HP_Color_LaserJet_CM1312nfi_MFP
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 27/10/11 09:10:53
version = 3.11.10

hp-check[5931]: info: :
hp-check[5931]: info: :--------------------------
hp-check[5931]: info: :| DISCOVERED USB DEVICES |
hp-check[5931]: info: :--------------------------
hp-check[5931]: info: :
hp-check[5931]: info: :No devices found.
hp-check[5931]: info: :
hp-check[5931]: info: :---------------------------------
hp-check[5931]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[5931]: info: :---------------------------------
hp-check[5931]: info: :
hp-check[5931]: info: :
hp-check[5931]: info: :[01mHP_Color_LaserJet_CM1312nfi_MFP[0m
hp-check[5931]: info: :[01m-------------------------------[0m
hp-check[5931]: info: :Type: Printer
hp-check[5931]: info: :Device URI: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-check[5931]: info: :PPD: /etc/cups/ppd/HP_Color_LaserJet_CM1312nfi_MFP.ppd
hp-check[5931]: info: :PPD Description: HP Color LaserJet CM1312 MFP Series Postscript (recommended)
hp-check[5931]: info: :Printer status: printer HP_Color_LaserJet_CM1312nfi_MFP is idle. enabled since Tue 25 Oct 2011 15:20:42 EST
hp-check[5931]: info: :Required plug-in status: Installed
hp-check[5931]: info: :Communication status: Good
hp-check[5931]: info: :
hp-check[5931]: info: :[01mHP_Color_LaserJet_CM1312nfi_MFP_fax[0m
hp-check[5931]: info: :[01m-----------------------------------[0m
hp-check[5931]: info: :Type: Fax
hp-check[5931]: info: :Device URI: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-check[5931]: info: :PPD: /etc/cups/ppd/HP_Color_LaserJet_CM1312nfi_MFP_fax.ppd
hp-check[5931]: info: :PPD Description: HP Fax2 hpcups
hp-check[5931]: info: :Printer status: printer HP_Color_LaserJet_CM1312nfi_MFP_fax is idle. enabled since Tue 25 Oct 2011 15:20:11 EST
hp-check[5931]: info: :Required plug-in status: Installed
hp-check[5931]: info: :Communication status: Good
hp-check[5931]: info: :
hp-check[5931]: info: :
hp-check[5931]: info: :----------------------
hp-check[5931]: info: :| SANE CONFIGURATION |
hp-check[5931]: info: :----------------------
hp-check[5931]: info: :
hp-check[5931]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[5931]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[5931]: info: :
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

hp-check[5931]: info: :
hp-check[5931]: info: :---------------------
hp-check[5931]: info: :| PYTHON EXTENSIONS |
hp-check[5931]: info: :---------------------
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[5931]: info: :OK, found.
hp-check[5931]: info: :
hp-check[5931]: info: :
hp-check[5931]: info: :
hp-check[5931]: info: :---------------
hp-check[5931]: info: :| USER GROUPS |
hp-check[5931]: info: :---------------
hp-check[5931]: info: :
hp-check[5931]: info: :greg adm lp dialout cdrom plugdev lpadmin admin sambashare vboxusers ecryptfs

hp-check[5931]: info: :
hp-check[5931]: info: :-----------
hp-check[5931]: info: :| SUMMARY |
hp-check[5931]: info: :-----------
hp-check[5931]: info: :
hp-check[5931]: info: :[32;01mNo errors or warnings.[0m
hp-check[5931]: info: :
hp-check[5931]: info: :Done.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
Srikanth Edit question
Solved by:
goutam kodu
Solved:
Last query:
Last reply:
Revision history for this message
Srikanth (srikanth-lokare) said : 		#1

Hi Greg,

Can you please try the following.

1. Reboot your device and the machine.
2. Delete all the existing print queues.
3. Re-configure your device using "hp-setup" from the terminal.

Please let us know if the problem still persists.

Thanks for using HPLIP.

Thanks and Regards,
Srikanth Lokare

Revision history for this message
Greg H (greg-hitchens) said : 		#2

No change

<email address hidden>

+ 61 2 8065 1423 (Home)
+ 61 431 567 776 (Mobile)

On 27 October 2011 14:10, Srikanth <email address hidden>wrote:

> Your question #176385 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/176385
>
> Status: Open => Answered
>
> Srikanth proposed the following answer:
> Hi Greg,
>
> Can you please try the following.
>
> 1. Reboot your device and the machine.
> 2. Delete all the existing print queues.
> 3. Re-configure your device using "hp-setup" from the terminal.
>
> Please let us know if the problem still persists.
>
> Thanks for using HPLIP.
>
> Thanks and Regards,
> Srikanth Lokare
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/176385/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/176385
>
> You received this question notification because you asked the question.
>

Revision history for this message
goutam kodu (goutam-hplip) said : 		#3

Hi Greg,

Can you please quit the hp-systray from the taskbar (or) kill the hp-systray process and delete the print queues in "system-config-printer" and resetup your printer from command "hp-setup".
Next run the command "hp-toolbox -g" and click on the scan option in the action tab and post us the complete terminal output.
Run command "hp-scan -g" and post its output too here.

Thanks & Regards,
Goutam Kodu

Revision history for this message
Greg H (greg-hitchens) said : 		#4

Still no luck.
As requested, output below:

$ hp-toolbox -g

HP Linux Imaging and Printing System (ver. 3.11.10)
HP Device Manager ver. 15.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-toolbox(UI)[13216]: debug: Initializing toolbox UI (Qt4)...
hp-toolbox(UI)[13216]: debug: HPLIP Version: 3.11.10
hp-toolbox(UI)[13216]: debug: Loading user settings...
hp-toolbox(UI)[13216]: debug: FAB command: /usr/bin/hp-fab
hp-toolbox(UI)[13216]: debug: Scan command: /usr/bin/simple-scan %SANE_URI%
hp-toolbox(UI)[13216]: debug: Auto refresh: False
hp-toolbox(UI)[13216]: debug: Auto refresh rate: 30
hp-toolbox(UI)[13216]: debug: Auto refresh type: 1
hp-toolbox(UI)[13216]: debug: Systray visible: 0
hp-toolbox(UI)[13216]: debug: Systray messages: 0
hp-toolbox(UI)[13216]: debug: Last used device URI: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: Last used printer: HP_Color_LaserJet_CM1312nfi_MFP_fax
hp-toolbox(UI)[13216]: debug: Working directory: .
hp-toolbox(UI)[13216]: debug: Connecting to com.hplip.StatusService (try #1)...
hp-toolbox(UI)[13216]: debug: Running hp-systray: /usr/bin/hp-systray --force-startup
hp-toolbox(UI)[13216]: debug: Waiting for hp-systray to start...

HP Linux Imaging and Printing System (ver. 3.11.10)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
hp-toolbox(UI)[13216]: debug: Connecting to com.hplip.StatusService (try #2)...
hp-toolbox(UI)[13216]: debug: Connected.
hp-toolbox(UI)[13216]: debug: Starting GUI loop...
hp-toolbox(UI)[13216]: debug: Rescanning device list...
hp-toolbox(UI)[13216]: debug: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: Cache miss: hp_color_laserjet_cm1312nfi_mfp
hp-toolbox(UI)[13216]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[13216]: debug: Searching for section [hp_color_laserjet_cm1312nfi_mfp] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[13216]: debug: Found section [hp_color_laserjet_cm1312nfi_mfp] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[13216]: debug: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: Adds: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP,hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: Removals (1):
hp-toolbox(UI)[13216]: debug: Updates:
hp-toolbox(UI)[13216]: debug: adding: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: Device URI: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: Printer: None
hp-toolbox(UI)[13216]: debug: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: URI: backend=hpfax, is_hp=True, bus=net, model=HP_Color_LaserJet_CM1312nfi_MFP, serial=, dev=, host=HP, port=1
hp-toolbox(UI)[13216]: debug: Model/UI model: HP_Color_LaserJet_CM1312nfi_MFP/HP Color LaserJet cm1312nfi MFP
hp-toolbox(UI)[13216]: debug: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[13216]: debug: adding: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: Device URI: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: Printer: None
hp-toolbox(UI)[13216]: debug: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: URI: backend=hp, is_hp=True, bus=net, model=HP_Color_LaserJet_CM1312nfi_MFP, serial=, dev=, host=HP, port=1
hp-toolbox(UI)[13216]: debug: Model/UI model: HP_Color_LaserJet_CM1312nfi_MFP/HP Color LaserJet cm1312nfi MFP
hp-toolbox(UI)[13216]: debug: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[13216]: debug: Removals (2):
hp-toolbox(UI)[13216]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[13216]: debug: Saving user settings...
hp-toolbox(UI)[13216]: debug: updateDevice(hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Sending event 9010 to com.hplip.StatusService (via dbus)...
hp-toolbox(UI)[13216]: debug: updateDevice(hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Sending event 9010 to com.hplip.StatusService (via dbus)...
hp-toolbox(UI)[13216]: debug: Handling event...
hp-toolbox(UI)[13216]: debug: device_uri=hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: printer_name=
hp-toolbox(UI)[13216]: debug: event_code=9003
hp-toolbox(UI)[13216]: debug: username=user
hp-toolbox(UI)[13216]: debug: job_id=0
hp-toolbox(UI)[13216]: debug: title=
hp-toolbox(UI)[13216]: debug: timedate=1320295787.78
hp-toolbox(UI)[13216]: debug: EVENT_HISTORY_UPDATE (hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Handling event...
hp-toolbox(UI)[13216]: debug: device_uri=hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: printer_name=
hp-toolbox(UI)[13216]: debug: event_code=9011
hp-toolbox(UI)[13216]: debug: username=user
hp-toolbox(UI)[13216]: debug: job_id=0
hp-toolbox(UI)[13216]: debug: title=
hp-toolbox(UI)[13216]: debug: timedate=1320295787.78
hp-toolbox(UI)[13216]: debug: EVENT_DEVICE_UPDATE_REPLY (hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: updateDevice(hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[13216]: debug: updateCurrentTab()
hp-toolbox(UI)[13216]: debug: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: updateDevice(hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[13216]: debug: updateCurrentTab()
hp-toolbox(UI)[13216]: debug: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: Saving user settings...
hp-toolbox(UI)[13216]: debug: updateDevice(hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[13216]: debug: updateCurrentTab()
hp-toolbox(UI)[13216]: debug: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: Handling event...
hp-toolbox(UI)[13216]: debug: device_uri=hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: printer_name=
hp-toolbox(UI)[13216]: debug: event_code=9003
hp-toolbox(UI)[13216]: debug: username=user
hp-toolbox(UI)[13216]: debug: job_id=0
hp-toolbox(UI)[13216]: debug: title=
hp-toolbox(UI)[13216]: debug: timedate=1320295794.6
hp-toolbox(UI)[13216]: debug: EVENT_HISTORY_UPDATE (hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Handling event...
hp-toolbox(UI)[13216]: debug: device_uri=hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: printer_name=
hp-toolbox(UI)[13216]: debug: event_code=9011
hp-toolbox(UI)[13216]: debug: username=user
hp-toolbox(UI)[13216]: debug: job_id=0
hp-toolbox(UI)[13216]: debug: title=
hp-toolbox(UI)[13216]: debug: timedate=1320295794.6
hp-toolbox(UI)[13216]: debug: EVENT_DEVICE_UPDATE_REPLY (hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: updateDevice(hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[13216]: debug: updateCurrentTab()
hp-toolbox(UI)[13216]: debug: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: updateDevice(hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP)
hp-toolbox(UI)[13216]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[13216]: debug: updateCurrentTab()
hp-toolbox(UI)[13216]: debug: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-toolbox(UI)[13216]: debug: Run: ******************** /usr/bin/simple-scan %SANE_URI% (hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP) ********************
hp-toolbox(UI)[13216]: debug: /usr/bin/simple-scan %SANE_URI%
hp-toolbox(UI)[13216]: debug: /usr/bin/simple-scan hpaio:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP
hp-toolbox(UI)[13216]: debug: /usr/bin/simple-scan
hp-toolbox(UI)[13216]: debug: [u'/usr/bin/simple-scan', u'hpaio:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP']
hp-toolbox(UI)[13216]: debug: Cleaning up child processes.

(simple-scan:13227): Gtk-WARNING **: Unknown property: GtkDialog.has-separator

(simple-scan:13227): Gtk-WARNING **: Unknown property: GtkDialog.has-separator

** (simple-scan:13227): WARNING **: scanner.vala:799: Unable to get open device: Operation not supported

** (simple-scan:13227): WARNING **: scanner.vala:799: Unable to get open device: Operation not supported
hp-toolbox(UI)[13216]: debug: Cleaning up child processes.
hp-toolbox(UI)[13216]: debug: Cleaning up child processes.
hp-toolbox(UI)[13216]: debug: Unlocking: /home/user/.hplip/hp-toolbox.lock

And with hp-scan -g

hp-scan -g

HP Linux Imaging and Printing System (ver. 3.11.10)
Scan Utility ver. 2.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-scan[13330]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
hp-scan[13330]: debug: Mode=0
hp-scan[13330]: debug: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-scan[13330]: debug: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_CM1312nfi_MFP serial: dev_file: host:HP zc:HP port:1
hp-scan[13330]: debug: Cache miss: hp_color_laserjet_cm1312nfi_mfp
hp-scan[13330]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-scan[13330]: debug: Searching for section [hp_color_laserjet_cm1312nfi_mfp] in file /usr/share/hplip/data/models/models.dat
hp-scan[13330]: debug: Found section [hp_color_laserjet_cm1312nfi_mfp] in file /usr/share/hplip/data/models/models.dat
hp-scan[13330]: debug: {'hpaio:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP': ['HP']}
Using device: hpaio:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP

warning: No destinations specified. Adding 'file' destination by default.
error: Unable to locate device hpaio:/net/HP_Color_LaserJet_CM1312nfi_MFP?zc=HP using SANE backend hpaio:. Please check HPLIP installation.

Thanks for your help

Greg

Revision history for this message
Best goutam kodu (goutam-hplip) said : 		#5

Hi Greg,

You need to copy the contents of /usr/lib64 to /usr/lib . Run the below command to do the same;
sudo cp -R /usr/lib64/* /usr/lib/

Restart your computer and check whether the scanner works.
Post us the "hp-check -t" output.

Sorry for inconvenience

Let us know if the issue is solved

Thanks,
Goutam

Revision history for this message
Greg H (greg-hitchens) said : 		#6

Goutam,
that did it.
The log is attached.
To get everything working I also had to install the following:
python-qt4-dbus
python-reportlab

Thanks for your help

Greg

On Thursday, 10 November 2011, goutamkk wrote:

> Your question #176385 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/176385
>
> goutamkk proposed the following answer:
> Hi Greg,
>
> You need to copy the contents of /usr/lib64 to /usr/lib . Run the below
> command to do the same;
> sudo cp -R /usr/lib64/* /usr/lib/
>
> Restart your computer and check whether the scanner works.
> Post us the "hp-check -t" output.
>
> Sorry for inconvenience
>
> Let us know if the issue is solved
>
> Thanks,
> Goutam
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/176385/+confirm?answer_id=4
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/176385
>
> You received this question notification because you asked the question.
>

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Revision history for this message
Greg H (greg-hitchens) said : 		#7

Thanks

Revision history for this message
Greg H (greg-hitchens) said : 		#8

Thanks goutamkk, that solved my question.