HP-check returned errors, is there a list of resolutions?

Hi Mark

Do you want a tutorial on hp-check or is there a problem with your printer

Gaurav

A tutorial might help. Is there any information about the errors returned? Or could I send in the log file that is created to make this more specific.

Hi Mark

Second Option is much better. Send us the log file and also the 'hp-check' ouput.

Gaurav

Where do I send it to?

If you want to attach something you can see a "Create bug report" at the bottom of this page. Click on that.
Also you can copy and paste the output of hp-check right here in the message box.

hp-check[2352]: info: :
Initializing. Please wait...
Ubuntu

11.04

scheduler is running

Linux gerimark 2.6.38-11-generic-pae #50-Ubuntu SMP Mon Sep 12 22:21:04 UTC 2011 i686 athlon i386 GNU/Linux

hp-check[2352]: info: :
hp-check[2352]: info: :---------------
hp-check[2352]: info: :| SYSTEM INFO |
hp-check[2352]: info: :---------------
hp-check[2352]: info: :
hp-check[2352]: info: :[01mBasic system information:[0m
hp-check[2352]: info: :Linux gerimark 2.6.38-11-generic-pae #50-Ubuntu SMP Mon Sep 12 22:21:04 UTC 2011 i686 athlon i386 GNU/Linux

hp-check[2352]: info: :
hp-check[2352]: info: :[01mDistribution:[0m
hp-check[2352]: info: :ubuntu 11.04
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking Python version...[0m
hp-check[2352]: info: :OK, version 2.7.1 installed
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking PyQt 4.x version...[0m
error: NOT FOUND OR FAILED TO LOAD!
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for CUPS...[0m
hp-check[2352]: info: :Status: scheduler is running
warning: Version: (cups-config) Not available. Unable to determine installed version of CUPS.)
hp-check[2352]: info: :error_log is set to level: warn
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dbus/python-dbus...[0m
hp-check[2352]: info: :dbus daemon is running.
hp-check[2352]: info: :python-dbus version: 0.83.1
hp-check[2352]: info: :
hp-check[2352]: info: :
hp-check[2352]: info: :------------------------
hp-check[2352]: info: :| RUNTIME DEPENDENCIES |
hp-check[2352]: info: :------------------------
hp-check[2352]: info: :
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: CUPS DDK - CUPS driver development kit...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: PolicyKit - Administrative policy framework...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :
hp-check[2352]: info: :----------------------
hp-check[2352]: info: :| HPLIP INSTALLATION |
hp-check[2352]: info: :----------------------
hp-check[2352]: info: :
hp-check[2352]: info: :
hp-check[2352]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[2352]: info: :HPLIP 3.11.1 currently installed in '/usr/share/hplip'.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[2352]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.1

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.1.19
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

hp-check[2352]: info: :
hp-check[2352]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[2352]: info: :# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

hp-check[2352]: info: :
hp-check[2352]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[2352]: info: :[installation]
date_time = 09/17/2011 21:19:00
version = 3.11.7

[last_used]
device_uri = hp:/net/Photosmart_C6100_series?ip=192.168.0.200

hp-check[2352]: info: :
hp-check[2352]: info: :--------------------------
hp-check[2352]: info: :| DISCOVERED USB DEVICES |
hp-check[2352]: info: :--------------------------
hp-check[2352]: info: :
hp-check[2352]: info: :No devices found.
hp-check[2352]: info: :
hp-check[2352]: info: :---------------------------------
hp-check[2352]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[2352]: info: :---------------------------------
hp-check[2352]: info: :
hp-check[2352]: info: :
hp-check[2352]: info: :[01mlpstat[0m
hp-check[2352]: info: :[01m------[0m
hp-check[2352]: info: :Type: Unknown
hp-check[2352]: info: :Device URI: No destinations added.
hp-check[2352]: info: :
hp-check[2352]: info: :
hp-check[2352]: info: :----------------------
hp-check[2352]: info: :| SANE CONFIGURATION |
hp-check[2352]: info: :----------------------
hp-check[2352]: info: :
hp-check[2352]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[2352]: info: :[01m'hpaio' in '/etc/sane.d/dll.d/hplip'...[0m
hp-check[2352]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[2352]: info: :

No scanners were identified. If you were expecting something different,

check that the scanner is plugged in, turned on and detected by the

sane-find-scanner tool (if appropriate). Please read the documentation

which came with this software (README, FAQ, manpages).

hp-check[2352]: info: :
hp-check[2352]: info: :---------------------
hp-check[2352]: info: :| PYTHON EXTENSIONS |
hp-check[2352]: info: :---------------------
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[2352]: info: :OK, found.
hp-check[2352]: info: :
hp-check[2352]: info: :
hp-check[2352]: info: :
hp-check[2352]: info: :---------------
hp-check[2352]: info: :| USER GROUPS |
hp-check[2352]: info: :---------------
hp-check[2352]: info: :
hp-check[2352]: info: :root

error: User needs to be member of group 'lp' to enable print, scan & fax.
error: User needs to be member of group 'lpadmin' to manage printers.
hp-check[2352]: info: :
hp-check[2352]: info: :-----------
hp-check[2352]: info: :| SUMMARY |
hp-check[2352]: info: :-----------
hp-check[2352]: info: :
error: 3 errors and/or warnings.
hp-check[2352]: info: :
hp-check[2352]: info: :Please refer to the installation instructions at:
hp-check[2352]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[2352]: info: :
hp-check[2352]: info: :Done.

Hi Mark,

Can you please download and install the latest HPLIP release 3.11.10. You can download the same from http://hplipopensource.com/hplip-web/gethplip.html. If the problem still persists, please paste the completed output of "hp-check -t" here.

Thanks and Regards,
Srikanth Lokare